Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Superior Pain Management changed laboratories that they used for testomg specimens but did not notify that my insurance was not covered with the new lab (********* ************). I received a bill for $1,280.83 for a test. I have spoken back and forth with the office management at Superior Pain Management and they are not taking any responsibility of the issue. The previous office manager told me to just ignore the bill and ********* will just write it off. This is not how businesses operate by writing off bills of who does not want to pay. I have spoken to ********* on several occasions and they stated that Superior Pain Management knew that ********* was not covered by my insurance and that the office was well aware of this when they took the contract. This has been ongoing since I received the first bill in January. My insurance company was very considerate and paid a portion of the $1,280.83 bill and the balance is now $667.78. This balance is the responsibility of Superior Pain Management and I expect them to pay this bill. They at no time disclosed that they changed labs and that my insurance would not cover for any specimen. This has been close to a year now and I want this resolved before ********* turns the bill to a collection agency and this goes as a negative to my credit score.

  Business Response

  Date: 10/02/2022

  Like most medical offices, we order and refer lab as well as other testing to various facilities. The facility receiving the referral would have its own fees and insurance coverage. It is the responsibility of that facility to inform the patient regarding fees and insurance coverage. This is the norm in the medical field.

  
  In this case, we referred the patient for testing to *********, an independent lab. We have no financial affiliation with *********.  The bill submitted in this complaint is from ********* to the patient.  So, the issue above is between the patient and *********.

  
  So that the patient does not have to travel to a ********* facility, ********* sends their staff to our facility to collect the laboratory specimen and handle billing related administration. Since ********* is providing the service, billing for the service, and receiving the fees, it is their staff's responsibility to inform the patient of their fees and insurance coverage  at the time they provide the service.  It appears that the patient is stating he was not informed of this by *********. 

  Although we have no say in the matter, we have contacted ********* and strongly urged them to resolve the issue to the patient’s satisfaction. It seems they intend to do so.

• Initial Complaint

  Date:07/05/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a patient at this office since Dr. Patel opened. November 2021 I had to submit a specimen for drug test. The office had changed the lab that they used but still sent my sample to them. The lab is not covered under my insurance and sent me a bill for 1280.00. The office manager at Superior Pain is saying that it is not their responsibility to know what a patients insurance covers. Each visit the front desk asks me if anything has changed with my insurance and as always I say no. The office managers are telling me to just ignore the bill from the lab and they will write off the bill and I wont have to pay it. The lab is saying that is not true and I know it is not true because how can a business survive if no one pays their bill and they write them off?? My insurance paid more on the balance and now it is $667..78. I do not feel it is my responsibility to pay this because the doctor office changed labs and did not inform me or I would have requested them to send to a lab that is in network from my insurance. This has been going on for more than 6 months now and before the lab sends the bill to collections I would like this to be resolved.