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Business Profile

Heating and Air Conditioning

First Choice Heating & Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for First Choice Heating & Air's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Choice Heating & Air has 2 locations, listed below.

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    • First Choice Heating & Air

      891 Horry Rd Aynor, SC 29511-4988

    • First Choice Heating & Air

      1297 Professional Dr STE 201 Myrtle Beach, SC 29577-5713

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We called F.Choice 4x w/ questions-told owner would call us. Never did. Texts unanswered-except one saying theyd refund $73.72-they never did. Messages unreturned Feel unprofessionally GHOSTED Marketing says What sets FirstChoice apart? Commitment to delivering unparalleled ****************** satisfaction!If you have any questions give us a call HVAC ran fine 5+ yrs 2/22 F.Choice owner inspects system- all OK &sign serv. contract 3/22 Tech did 28-pt insp- passed. Mentioned hed replace flexduct w/ rigid if it was him but wasnt mandatory. Gave quote 9/23 Air sensors alert-refrigerant leak + AC fail. Tech said refrigerant gone. Cost $1,600 to refill. Said hed return in 2 wks for leak test. Worried new refrig would leak by then we pleaded to come back sooner. He insisted we wait Sensors showed refrig gone in days. Tech confirm 9/12/23 Tech replace coil, properly charged refrig @$3,989 9/17/23 Did 28-pt insp, check duct, refrig level &airflow. All OK Oct-Dec/23 Unit made loud noises &vibration immediately after. We assumed F.Choice made more powerful1/8/24 HVAC down Tech said dirty airfilter cause-They changed it 3/mo ago Removed 1.5 lbs refrigerant Said flex duct caused hi static pressure &they lowered fan to lowest setting. Peculiar b/c previous HVAC company already lowered fan to lowest setting when installed new system &ducts in 2018for max **************** F.Choice bill $281- said static pressure still high. Quote $1,300 to replace duct *************** tests later &said static press.+duct OK Did F.Choice increase fan speed in Sept. during coil install? Tech said then he adjusted for more air Why tech who charged system 3/mo ago not report static press. issue?How can u lower fan speed that shouldve already been on lowest setting?Why loud noises following their coil install & refrig charge?Did they improperly overcharge?Refund desired $160 1.5 lbs refrig $225 Serv. Agrmnt fee as were not given member rights to ask any questions

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