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ComplaintsforLow Country Housing Of Barnwell
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Complaint Details
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Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
see attached PDF: Repair concerns. Heater not workingBusiness response
08/16/2022
Business Response /* (1000, 10, 2022/02/15) */ Contact Name and Title: Faye L***** ***. ***** was having a problem with air flow restrictions with her AC. We sent a request *** *, 2021 @ 11:52am asking our AC man to do a service call. The service tech went to her home and fixed duct work that was restricted, we were under the impression that the AC problems was addressed satisfactory. We were made aware of the problem through a complaint she made to the BBB. I immediately reached out to Legacy Homes Service department to get incite on what might be going on with the AC. The issue with the vinyl on on the outside of the home. We requested a PO giving my service tech permission to do the repairs. We had communicated with the customer letting her know the status. ***. ***** sated that everything was fine. We are waiting on the Screen & closet rack which we have ordered. If you have any further questions please give me a call. Consumer Response /* (3000, 12, 2022/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I told the business I still want to be reimbursed for the space heaters and electric bill s. I'm willing to let the pain and suffering go as long as they get the heating/ac unit fix or purchase a new one. And get the siding done properly along with the other minor issues. Business Response /* (4000, 14, 2022/02/22) */ We have repaired the vinyl siding. The AC contractor has been out and is waiting on parts to fix this problem. The small items has been resolved. ***. ***** says that she is satisfied with the repair's. She has agreed not to pursue the claim for pain and suffering as well as reimbursement for the heaters and electric bill. Consumer Response /* (2000, 16, 2022/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.