Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the dealer prior to having my car delivered to ask them if they can work on it. It’s a 2001 Nissan Maxima. The service advisor said yes I can drop the car off so I had the car towed to Grainger Nissan in Beaufort South Carolina a week later, after having discussions with them in regards to the diagnostics, they said the mechanic does not want to work on the car and the car does not start trying to bring the car to them. My car started, but it was low on fuel they said they do not want to diagnose the car even though she gave me $160 quote to diagnose the car I need a transmission cable installed. They said they would install the transmission cable at first they said I would need to buy the transmission cable from them because they do not install customer parts then they said they were able to install the cable that I had provided now they charging me $320 but they would not diagnose why the car will not start and I also asked if they check on my AC first they said the car was not start so they cannot diagnose the AC now they say they’re not even going to diagnose the car. Because the mechanic does not want to work on it but I asked him these questions before bringing the car to them

  Business Response

  Date: 06/12/2023

  When the customer brought the vehicle in for service it was towed in and inoperable.  There is a non original engine in the vehicle that has markings on it as if it came from a junk yard or used parts reseller. There is a massive aftermarket security system installed under the dash.  There was a lot of tinkering done by a prior person on the car.  After seeing the vehicle, we did the repair the customer requested.  The customer then asked for further diagnostics on the vehicle and even agreed to pay for the further diagnostics.  Unfortunately we do not have the capacity to work on this vehicle based on the above listed information.  If the car came in to the dealership in normal factory spec's we could have worked on it.    We let the customer know this and he has not returned calls and at this point we are just following the protocols for an abandoned vehicle.  The customer owes us for the repair we performed at his request, and his car needs to be removed from the premises.  

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent the dealership (Grainger Nissan Of Beaufort South Carolina) my notice of rescission where my car was leased about the fraudulent transactions that were committed. I participated in a consumer credit transaction and not a loan pursuant to ** *** ***. I sent out the paperwork via CERTIFIED MAIL in January of 2023 and gave them 20 days to respond of course no response. I also sent out another notice in March of 2023 which is well over 20 days, still no response. I will be going to court and filing a default judgment soon if I don’t receive a response soon! I have been very patient even though my car was repossessed in august of 2022 and I didn’t even receive a notice of cure. They also violated ** *** ****** which says that a finance charge does not include charges of a type payable in a comparable cash transaction! You can be fined up to 5,000 for giving false inaccurate, and fails to provide information which he is required to discord and in this case Grainger Nissan of Beaufort sc willfully did when you failed to disclose and provide all information clearly to me a consumer!

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon having a check engine light on the dash of my Nissan Maxima, I took my car to Grainger Nissan in ********* **. They ran a diagnostic test on it, and the results indicated that I had a bad part. It was determined that the part I needed was a timing solenoid. I paid for the part ($284.78) and the diagnostic test ($145); with taxes, I paid a total of $446.87 at Grainger Nissan that day. After that, the part was ordered and shipped to the dealership. On September 13, 2022, I made an appointment with Grainger Nissan to install the part. The appointment was set for September 19, 2022 at 8:30am. Shortly after I got there, I was told that the part (THAT I ALREADY PAID FOR) was sent back. Why would you send back a customer’s part in which they already purchased. The dealership sent the part back, but never refunded my money; sounds as if Nissan was trying to get over on me. I am extremely upset because I had to drive almost 1 hour to this dealership just to be told that I came for nothing! The employees at the dealership did nothing to accommodate me; they just act as if it was not a big deal. I wasted my time and gas for nothing. Now I have to come back tomorrow (August 20, 2022) hoping that they have the part in their possession.

  Business Response

  Date: 10/04/2022

  Ok quick summary of events:

   

  8/25/22 – CUSTOMER COMES IN FOR A DIAGNOSTIC EVALUATION – TECH FINDS CODE BEING THROWN FOR TIMING SOLENOID – CUSTOMER PREPAYS FOR PART

   

  09/02 – REACHED OUT TO TELL CUSTOMER HER PART WAS IN STOCK.  NO REPLY AND WOULD NOT SCHEDULE AN APPOINTMENT AT THAT POINT SO WE COULD COORDINATE.

   

  9/19/22 – CUSTOMER COMES BACK IN (WITHOUT APPOINTMENT), PART WAS RETURNED IN ERROR BY US BASED ON TIME SINCE WE ORDERED THE PART.  WAS NOT KNOWN TO OUR PARTS MANAGER THE ITEM WAS PREPAID, SO WE RETURNED IT DURING THE 0 FEE RETURN TIME PERIOD.

   

  9/21/22 – PART ARRIVES AGAIN. CUSTOMER RETURNS TO HAVE PART PUT IN, PART IS INSTALLED, ON HER WAY HOME THE CHECK ENGINE LIGHT COMES BACK ON, CUSTOMER IS EVEN MORE UPSET.

  CUSTOMER RETURNS, THIS TIME SHE SUPPLIES ME WITH PAPERS ABOUT A PRIOR FIX FOR THE EXACT SAME ISSUE FROM ANOTHER DEALERSHIP.  SHE NEVER ADVISED OUR DEALERSHIP THAT THE ISSUE HAD ALREADY BEEN GOING ON PRIOR TO HER BRINGING IT TO US AND THAT SHE HAD ALEADY HAD SOMEONE LOOK AT THE CAR AND THAT THEY HAD ALREADY REPLACED THAT SAME COMPONENT. AFTER ASKING A SERIES OF QUESTIONS WE FIND OUT THAT HER VEHICLES TIMING IS OFF AND ITS GOING TO NEED A SPROCKET.  BECAUSE OF THIS ISSUE WITH HER SPROCKET IT KEEPS TAKING OUT THE TIMING SOLENOID. AFTER OUR ADVISOR EXPLAINED EVERYTHING, SHE SEEMED TO CALM DOWN.  WE APOLOGIZED AND SHE WAS OK.

  THE CAR IS HERE AND BEING WORKED ON.

   

  THANKS

  **** *******