ComplaintsforAtlantic Marine Construction Co., Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We contracted Atlantic Marine Construction Co, Inc to build our pier and boat lift in Feb 2019 - the work was completed in August 2019. This was our vacation property and first pier we had built so we didn't realize that the boat lift platform and the rubber rail on the floater were missing. We contacted ***** as soon as we realized they were missing and he said he would check it out. We gave him the benefit of the doubt since it was early 2020 and COVID 19 was shutting places down - then the supply issue. Now ***** doesn't return calls or texts. We did get feedback from our neighbors (we recommended them) that he was aware of the missing items, but just didn't have the manpower. We have even told him to drop the items off and we will install them. We just want what we paid for.Customer response
08/13/2023
You want a warranty, but the problem isn't a service complaint, everything works on the pier. The problem is that there are missing items - a boat ramp and bumpers for the floater. That was priced out and what we paid for, I did attach the invoice.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.