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Business Profile

Landscape Contractors

Byron Hanna Lawn & Tractor

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Byron and his crew did our lawn for about a year and we were charged $80 per time. During that time we paid all bills that were sent. When we canceled his service, he kept sending us a bill for $320.00 for unpaid lawn fees, we attempted to dispute it but he maintained we owed that money. We asked for a list of dates he came and did our lawn, and a list of checks he received from us. After further research we noticed he was missing two of the checks on his accounts that we sent him and was cashed by him. We sent him copies of all checks he received and cashed and realized he in fact owes us $80.00. We have attempted to contact him multiple times to get the refund he owes us but have not heard back from him. We would just like to get the money we overpaid him back. We had to cancel his service because his crew, during the time we used his services had cut our irrigation line (which Byron fixed promptly) ran over a tree we had growing in our backyard with their riding mower, constantly left tire marks on our pool deck, constantly blew grass clippings into our pool, ran over a rug repeatedly so that it ripped with their riding mower.

Byron Hanna Lawn & Tractor is NOT a BBB Accredited Business.

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