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Business Profile

Computer Repair

Tech Shack, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of last year we contacted Tech Shack and wanted them to help us in ordering and installing a new sound system for our gym. In December of last year we paid $8190.16 which was the full amount of the invoice. We did not hear back from them until we reached out on January 23rd of this year and asked when they would have all of the equipment and planned on doing the installation. The owner wrote back stating "the mixer is still on back order. I spoke with my supplier yesterday and there is no update. This piece of equipment is specific to the package of equipment we have for the gym so substitutes are not a option." On January 27th we told them that we would not be moving forward with the installation due to them not being able to fulfill the order. At that time they told us that it would take 30-60 days to refund our money. We were under the impression that we would receive a 100% refund. On 4/17 I spoke to them as we had not received any money. At that time the owners wife told me that they would be mailing out payments to us throughout the month and that we would be paid off by the end of the month. She also told me that we would only receive $6552.13 back. On April 20th I emailed them that we were requesting 100% of the money we paid back. It was at no fault of our own that we had to request the refund. They were not able to provide a vital piece of the equipment needed for our new system. They also could not provide a reasonable estimate of time that the piece would be received. We also asked for them to respond back to us of their intentions moving forward. As of today we have not heard back.

    Business Response

    Date: 05/08/2023

    This company has been refunded 100% , breaching the contract we had with them that would include a 20% restocking fee. This business threatened to sue us and wrote us multiple negative reviews instead of honoring their contract with us. 

Tech Shack, LLC is NOT a BBB Accredited Business.

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