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Business Profile

Auto Repairs

Charleston Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A car was sold to me under false pretenses about the condition of the car for 3000 dollars drove it once and the engine blew even tho we had it looked at by a mechanic and they will not return our money.

    Business Response

    Date: 06/25/2024

    Mr. ******** bought this vehicle as is and it was running fine at the time of purchase. He also inspected it before he purchased it and went ahead with the purchase.

    this Toyota was sold way under book value based on the high milage on it. Unfortunately it developed a coolant leak and was run hot causing damage to the motor. 

    at this time we are unable to find a good used motor that is affordable to the customer we offered to repair the vehicle at cost but he declined.

    This vehicle has been on our lot since May 08,2024 and needs to be removed asap.

    Thanks

    Todd L*****

    ************

    Customer Answer

    Date: 07/09/2024

    If they're willing to fix the truck in which wasn't offered before we will gladly take the fix.

Charleston Auto Repair is NOT a BBB Accredited Business.

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