Business Profile

Auto Transportation

Auto Freight Carriers LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Auto Freight Carriers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase a vehicle out of State, found Auto Freight Carriers online, appeared to have good reviews, requested a quote, was quoted $400. Wanted my Credit Card number for the first $100 to pay Auto Freight Carriers, then pay driver by cash or check when vehicle arrived, balancing $300 to paid to the driver upon arrival. Bought vehicle on a Monday, was informed by Fred at Auto Freight Carriers that the vehicle will be picked up and dropped off on Thursday, left numerous messages on phone/email, and texts, during the week, then on Friday. Finally got back to me late Friday afternoon, I asked, what's going on, now told me to pay additional $100 on Credit Card and $450 to the driver upon delivery. I promised the Dealership to get it off the property on Thursday to avoid storage fees. Since Auto Freight Carriers already had my credit card information, they were quickly taking additional $100 out of my card, totaling $200 on my cc, and was kinda forced to pay additional $150 to the driver... Originally was supposed to be $400, that went up to $650 in matter of seconds. Had Auto Freight Carriers contacted me back days before, would have given me a better time to get the vehicle shipped to me.. Numerous emails, phone calls, and texts, "Auto Freight Carriers" did me wrong... Waited till the last minute, then suckered me into their games.
Business Response
Date: 02/26/2025
Good afternoon.
Firstly, I want to sincerely apologize for any discomfort or frustration that has been caused by my agent. We understand the frustration that our customer has expressed, and we would like to provide a clear explanation of the situation and the actions we are taking to resolve the issue.
Please be assured that I have spoken with Fred, and we are committed to ensuring that this type of situation does not happen again in the future. Your comfort and satisfaction are important to us, and I hope we can move forward positively.
We did a quite big research and found 5 star rated and fully insured carrier for your car transport order.
There was a bit shortage of reputable carriers on this route, and it caused increase on the price, but we booked the driver withclient's confirmation, if client did not agree, we would not book the carrier.
However, We talked with customer and explained every step again, and we refunded him $100 of deposit which was paid with credit card as a compensation, he said he is satisfied.
If Mike R******* has any further questions or concerns, we encourage them to contact customer service team manager Daniel H***** at ****************************
Thank you for your attention to this response, and we look forward to resolving this situation to customer's satisfaction.
Sincerely,
Daniel H*****
Customer Answer
Date: 02/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22984070, and find that this resolution is satisfactory to me.

Fred from Auto Freight Carriers has called me to come to a resolution on my concerns/complaint. With all the confusion between myself, Fred at Auto Freight Carriers and the 3rd party vehicle transport company that delivered my vehicle to my home from out of State, Fred & Auto Freight Carriers just wanted to make this right with me. Fred/Auto Freight Carriers has decided to refund moneys of $104 back into my credit card for the confusion. I decided to rescind my concern/complaint. I believe that this refund is fair because of the confusion. By the end of the day, I did receive my vehicle from out of State and wish the best of luck for Auto Freight Carriers. I may in the future work with them again knowing that Auto Freight Carrier cares about their customers.
Mike
Initial Complaint
Date:02/03/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We scheduled to have a 2008 VW Jetta picked up, which was scheduled weeks in advance and they had told us $400 for the pick up, I got sent the contract and I signed it. A week prior to pick up, they call and tell us that they now can't deliver unless we pay them $900 because it's "approximately 150 miles out of the way". They are a delivery company, what do they mean "out of the way"... We then bring up the contract which they respond is "just an estimate and price can change depending on the availability of drivers", which makes no sense because it was scheduled and the Terms and Conditions of the contract state nothing about the price change as I signed for $300 due on delivery and an $100 reservation.
Business Response
Date: 02/04/2025
Dear BBB team,
We appreciate the opportunity to respond to this complaint filed against our company (Auto freight carriers LLC) by one of our customers , regarding their recent experience with our service. We take customer concerns really seriously and always try to solve their issue urgently with customers, that is why we contacted to customer and solved the issue, and customer said We had a deal
If Jakob Z***** has any further questions or concerns, we encourage them to contact customer service team manager Daniel Harris at [email protected]
Thank you for your attention to this response, and we look forward to resolving this situation to customer's satisfaction.
Sincerely,
Daniel Harris
Customer Answer
Date: 02/05/2025
My comments still stand, but I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Jakob Z
Initial Complaint
Date:08/19/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted John and John provided me with a cost of 625 to ship my daughters car for her to college The day the vehicle was to be picked up John stated that 625 was no longer the price it was now 950 As I had no other options and John waited to the last minute to advise this and I had to get the car to her prior to school starting I had to agree When the transported showed up I was then hit with and additional 50 charge as they stated I could only have 100lbs of personal items however John stated via text that I could have 150 which we had 140 Again due to constraints and no other options I had to pay I reached out to John to see if he would make it right at which point he stated that once the deliver was completed he couldn’t do anything Out $375 more than what was committed DO NOT USE THIS COMPANY ITS A TOTAL BAIT AND SWICH OPERATION
Business Response
Date: 08/29/2024
Good part of the day!
We are sorry for this inconvenience, We always try to get satisfaction of customers, we already refunded the required amount to your account, as you paid $100 deposit to our company to ship your car.
I am attaching receipt of the transaction, if you have other questions feel free to contact at *****************************
I do apoligize again!
Regards,
Daniel Harris
Initial Complaint
Date:05/28/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pretty much, I was given a quote of $300–SIGNED CONTRACT AND EVERYTHING—to have my car transported from Dallas to El Paso. I book this about a month and a half in advance of the transportation date. I wait a few weeks, no contact from the person handling finding the driver for me. Eventually, I am texting and asking about any updates and I would get responses that simply said they are working on it. About TWO DAYS before pickup, I am told by JORDAN, that they found a driver asking for about $500. That is not what I signed up for. I say I cannot do that much, find a different driver. The whole conversation is this back and forth negotiating money, but it never reached to $300 which is what I was given initially. I am upset, because I have budgeted and saved for that much. I understand that drivers ask for more, therefore an estimate would’ve been better at the beginning, but it was not. I’ve read the contract I signed over and over again, and it never says that the amount I agreed to would increase. So to find that it did two days before pickup, was ridiculous. I express my concerns to Jordan, but they hit me with the “I’m practically working free for you” when it came to finding cheap drivers. That part pissed me off incredibly because that is their job and they had not right to tell me that. Why was I the one asking for updates every couple days? Why was it suddenly higher? It really irked me and once I settled for $400, they ignored me and did not text me afterwards. This company SUCKS and they will scam you. Don’t trust them.
Business Response
Date: 05/31/2024
Good part of the day!

Firstly, I do apologize for this kind of issue which was happend with our agent, sales representative did his best to provide carrier service, but carrier company requested higher price than quoted, he would keep searching for better options, if you did not work with other brokerage companies, this factor affected the price all time.
Anyways, our number one priority is your satisfaction,
In order to address this issue, we would like to offer you a refund of $75 as a gesture of goodwill. This price was reservation fee and if you can kindly resolve this complaint on BBB as we refunded $75 fully. We value your business and want to make sure that you are satisfied with our service.
I attached the proof of refund to my response

You can contact me at Daniel H***** (**** ***-**** if you have any issues or questions which occured with Auto freight carriers LLC.

Kind regards!
Daniel H*****
Customer Answer
Date: 06/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Genevieve M*******
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Put ad for services, Max reached out and promised one thing and delivered another, complete fraud and scamming with this company. Max stated that if I was his family he wouldn’t treat me this terrible. Terrible company who doesn’t deliver or care
Business Response
Date: 05/07/2024
Good part of the day!
We are sorry about this inconvenience that happened with your shipment, as you know we are brokerage company, we work with estimates, however the final price is up to drivers, your sales representative Max did his best to provide carrier service, but carrier company requested higher price than quoted. In order to get your satisfaction, we covered the difference of $260 collaboration with carrier to resolve this issue.
We attached the proofs of refunds to customer to this response, please review them!
I do apologize again for that misunderstanding and will be grateful to do business with you in the future!
Thank you!
Daniel H*****
Customer Answer
Date: 05/08/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Patsy R***
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject company did not perform on their contractual obligation, and won't refund up-front money paid to them for their service.
Initial Complaint
Date:11/16/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company refuse refund money for service that was not provided for price offered under the contract, they promise deliver car on requested by me delivery day for $200 took $100 deposit at the day of delivery/pick up request to pay extra $150 in total $350 instead of $200. Person name Tom Brown employee of Auto Freight Carriers LLC lied and refusing do delivery for amount of $200 Now if I not going to work with this company i have to wait 7 days or he will charge me another $100 for canceling service. I have all proof recorded via text. I have pictures of text messages with forcing me pay more money.
Business Response
Date: 11/17/2023
Hello dear BBB,
Sorry for the inconvenience that we made, there was no any available driver which was passing this route for the stated price on the contract for the exact date, that's why we offered the customer the price that one carrier was asking for, but the customer refused, there is no problem with this, we cancelled that driver and still trying to hire another carrier to pick up the car for the state price on the contract, according to the section 7 of the contract, we have to work on the order prior to a week after 1st available pick up date on the contract, if we can not got the job done for the customer until 22nd for the stated price, we will refund the money on 23rd, but if we find a carrier for the price agreed on the contract during this period and if the customer is unavailable to give the car to the carrier, there will no no refund according to the section 6 of the contract, or if the customer cancels the order during this period, there will be $200 cancellation fee according to the section 7 of the contract. I am attaching the contract below, thank you!
Best Regards,
Auto Freight Carriers LLC
Customer Answer
Date: 11/17/2023
I am rejecting this response because: The only reason why I agreed on this it is because these 0 employees promise me over the phone that he will deliver on 11/15 for $200. Text message shows this, I even told him to change date on contract to make sure it is same pick-up and delivery day. He over-right you 6 and 7 point of contract by promising this to me before sending me contract. Your company and your employee s*******, I am sure a lot of your client buy this bS because they have no choice, but you will break your teeth on me I promise.

read,
Business Response
Date: 11/23/2023
It hasn't been 7 days yet, we are still searching for the driver who can ship the car, we will refund the money if we can't get the job done
Customer Answer
Date: 11/27/2023
It was over 7 days now and i don't have refund from company as they promise, no car was offered for delivery on the agreed price $200 all this time.
Thank you.
Regards Edvards ******
Customer Answer
Date: 11/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I don't have my refunds, it's been over 12 days now
Sincerely,
Edvards ******
Business Response
Date: 11/28/2023
Hello dear BBB,
We couldn't find the payment that this customer paid to us, that's why we still couldn't refund the money, we need the name of the zelle account of the customer
Initial Complaint
Date:11/14/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Monday, Oct 16th, I spoke with Ben with Auto Freight Carriers, LLC regarding having my vehicle transported from Ga to VA. Initially, Ben was very friendly and helpful. The agreed price was $400.00. I had specifically asked for my vehicle to be picked up on Friday, morning Oct 27th and delivered on Tuesday, Oct 31th. Ben assured me that he could meet the agreement. Ben submitted to me an invoice requesting a deposit of $104.00 which I paid. Ben then told me that I would need to pay the balance of $300 in cash at the time of pick up. Thursday, Oct 26th, I touched base with Ben to confirm everything was as scheduled. Ben stated yes. Friday, morning, no one showed. I touch base with Ben, he then shared with me that he was trying to find a driver. Later that day, he told me that he had found someone but it would cost an additional $900. I told him that was not the agreement. He the stated that was the best he could do. I shared with Ben that he had put me in a bind because I needed to leave out on that day. He didn't care and told me to pay the additional money. I in returned had to store my vehicle which cost me an additional 103.50. I asked for a refund and was given the run around. I've called the company on several occasions and they stated they would refund me but it never occurred. Today, I called and was told that they would refund me. I shared with the lady that answered the phone that the credit card I used to make the deposit had been compromised and my bank cancelled the card. She asked for a different card to apply the refund and I provided the information. About an hour later, someone from their company called me and stated they could not refund me the money on a different card. I asked that they send me a check, he stated that he couldn't do that. and stated that it would just be my lost. I have been dealing with this company for over a month and all they have done is give me the run around. I have numerous of text messages supporting my complaint
Business Response
Date: 11/15/2023
Hello dear BBB,
Sorry for the inconvenience that we made, there was no any available carriers which was passing that route on that dates for a lower price, that's why we had offered that option to the customer if that was okay with her, but if it was not good for her, then we could just wait sometime to hire another carrier for the stated price on the contract, but the customer didn't want to wait, we have 7 days prior to a week after 1st available pick up date to pick up the car, but the customer cancelled and asked for a refund, yes we are going to refund the money to the customer, but we can only refund the money to the card that was charged, but the customer is saying the card is not working, it is not our fault, we can refund whenever she wants as soon as her card starts working, this is how system works, so the problem for a refund is not our mistake, but it is customer's fault if the card is not working. Let us know if the card starts working and we will refund the money, thank you!
Best Regards,
Auto Freight Carriers LLC
Business Response
Date: 11/17/2023
Hello dear BBB,
We reject the customer's rejection, because the system doesn't work like that, it is not in our hands, if there is a problem with the card of the customer, it is not our fault, we can not refund the money to another card, we are not saying we do not refund, we are going to refund the money, but can refund on ly to the same card that was charged
Customer Answer
Date: 11/20/2023
CONSUMER'S CLARIFICATION:
I am rejecting this response because: Spoke with my credit card company, N*** F****** and they have agreed to allow Auto Freight Transport to apply the refund of $104.00 back to the original credit card ending in 8481. N*** F****** will then make the necessary adjustments on their end to make sure the funds are applied correctly.
According to N*** F******, since Auto Freight Transport charged the original credit card, they should have the necessary information to apply the refund back to that credit card. Please proceed with the refund.
Sincerely,
Fj M********
Business Response
Date: 11/23/2023
Hello dear BBB,
So the customer is asking for the refund to the original card that we charged? So now can we refund the money to the same card that we charged? let us know if it is okay, we will refund the money, thank you!
Best Regards,
Auto Freight Carriers LLC
Customer Answer
Date: 11/28/2023
Good Morning-
To begin with, thank you for assisting me with this situation. I just recently responded back to the vendor, only to share with him what I said in my previous message. It appears that we are just going around and around in circles. Although the original credit card had been compromised, and the bank closed it out, they are willing to allow the vendor to move forward with applying the funds back to the original credit card and they will then make sure the funds are applied to the new card. It is my hope that the vendor will move forward with the request. The bank has agreed to look into and monitor this situation because there should no longer be a concern with the vendor applying the funds.
Thank you again for your assistance- and hopefully we will be able to close this case out shortly.

FJ M********
Business Response
Date: 11/28/2023
Hello dear customer,
We tried to refund the money, but our merchant service didn't allow us to refund this transaction, can you provide us a zelle, cash app or venmo account to send the money as a refund? Thank you!
Best Regards,
Auto Freight Carriers LLC
Customer Answer
Date: 11/29/2023
I am rejecting this response because: Sir, throughout this entire ordeal, you were adamant in stating the only way you could refund me the $104 is that it would have to be credited back to the original payment method. Now that I have gotten my bank to grant permission for you to do that; for some odd reason you can't and now want to utilize payment different method, like cash app. Well, due to high level of fraud, I do not have any of these types of accounts. Another alternative, I can provide you with the replacement credit card information, which is what I initially offered as an option.

Sincerely,
Fj M********
Customer Answer
Date: 11/29/2023
Good morning-
It appears that the merchant and I are just going back and forth and making no progress with resolving this case. Is there another alternative with getting this situation resolved? If you read the correspondences, I have done my due diligence to retrieve my refund only for the merchant to continue to come up with excuses as to why they aren't able to. I would appreciate the additional assistance.
FJ M********
Business Response
Date: 10/21/2024
Dear BBB,
Thank you for bringing a chance to respond for this review. I sincerely apologize for the frustration and inconvenience FJ M******** had encountered while trying to transport his vehicle. It’s clear that we did not meet his expectations, and for that, I am truly sorry.
I understand how important it is to have reliable communication and adherence to agreements, especially when it involves moving vehicle. I will personally look into the issueshe has raised regarding the pricing changes, the failure to pick up the vehicle as scheduled, and the difficulties he has faced in obtaining his refund.
Please know that I take your concerns seriously and will be working to rectify the situation as quickly as possible. Firstly, the agent has been fired from the company many months ago, and I hired totally new team with great experience with customer service. Moreover, I would like to ensure that refund process was handled correctly. If he could provide the details of the card information and receipt of the payment again, I’ll make sure it’s processed promptly.
Thank you for your patience during this time. I appreciate the opportunity to address this matter and restore his faith in our services. Please feel free to reach out directly to me at (***) ***-**** or ***************************** if you have any further questions or concerns.
Best regards,
Daniel H*****
Customer Answer
Date: 10/21/2024
I am rejecting this response because: It's been almost a year, and you have NOW decided to resolve this... Really, -- In fact, the BBB closed the case so time ago because there was so much back and forth and nothing was getting accomplished. I am happy to hear that there have been some staffing changes and hopefully no one else will have to experience what I went through. You asked that I can submit proof of payment so that you can reinburse me... Well, the concern with that, since it has been almost a damn year that this situation occurred, I no longer have the document/proof to submit. The amount that I was lost out of $102.00.

Sincerely,
Fj M********
Business Response
Date: 10/22/2024
Good afternoon!
First of all, thank you for responding our message!
I understand all of your mentions, and sorry for replying too late. I have to mention that the previous manager had family emergency and could not be available for several months, then I decided to take all the responsibilities on my shoulder from Summer, and tried to respond all messages, reviews and mentions.
If you believe that your $100 deposit was not refunded, can you please let me know the best contact method for you? So, we can talk and proceed the refund process as soon as possible, However, if you want we can send the refund with PayPal, Cash app or Zelle. Please let us know which option works best for you!
If you can accept my apologies, I would be grateful, and I will put my all efforts on this kind of misunderstandings will not happen again with our company!
We took customer's satisfaction seriously!
Thank you!
Regards,
Daniel H*****
Customer Answer
Date: 10/24/2024
Once again, to try to resolve this matter after almost a full year as past truthfully is unacceptable and I will never recommend your services to ANYONE.... Regarding the refund of $104 which does NOT even include the extra storage fee of $131 to store my vehicle because I had to leave it in GA and pick it up at a later time because of this mess, I will accept your offer. Utilizing P***** will be acceptable

Sincerely,
Fj M********
Initial Complaint
Date:10/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So where do I begin I originally got quoted for 1200$ including a 200$ deposit and then the day before Lisa McMillan told me she had no driver and that the cheapest shipment was 1500 and the 200 deposit so 1700$ total which I don’t think is right considering we signed a contract for a price why can’t they pay the remaining if they gave me a quote for 1200 total but I understand you can get freebies and she assured me she would work tirelessly to find a cheaper price no idea if she did then the day before the driver crashed which I can see happens in trucking I wasn’t upset but the guy who owns the shipping company called me saying he would give me a discount and he was sorry about what happened and said I’d get the next driver which I’m thankful for and then I told Lisa and she said let me talk to him so I sent her the number and who knows if they talked or not they’re suppose to give you a time for pickup and I texted 4 times asking for a time no answer called in the morning and she said she didn’t see my message and would talk to the shipper so I waited all day close to 4pm I call the shipper and ask what time and day his driver would get there and he gave me the time and date and assured me he would call me the day before to give me the most accurate time and still no reply from Lisa I would just like my deposit back considering I did her job it felt like at least
Business Response
Date: 10/25/2023
Hello dear BBB,
Sorry for the inconvenience that our agent made, there was a problem with the truck, the truck has\d sunken, that's why pick up is going to be little late, thepick up will be today, if we can not get the job done according to our contract, then we will refund the transaction to the customer, thank you!
Best Regards,
Auto Freight Carriers LLC
Initial Complaint
Date:10/02/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contract auto freight carries Llc to transport my car from Dallas to Austin ! Them charge $100 dollars deposit to find a driver to pick up my car but the driver never show up to pick up my car now a been text the guy to refund my money back! But no answer!
Business Response
Date: 10/02/2023
Hello dear BBB,
Sorry for the inconvenience that we made, our agent was ill, that's why he couldn't respond to the customer, but we have already talked with the customer and solved an issue, there is no problem with ths order right now, thank you!
Best Regards,
Auto Freight Carriers LLC

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