Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service and then I immediately changed my mind within 24 hours. I was within the refund period and still have not received my refund. This has been ongoing for over three months. They were initially responding to my emails, now they are not. This company is a scam

  Customer Answer

  Date: 12/23/2024

  I received a call from BNB on Thursday advising they were going to have a call with ****** this past Friday, I have not received a call back with an update. 
  

  Customer Answer

  Date: 01/03/2025

  After my last email, I have sent a few follow ups to BNB in which I was advised they would connect with me after the holidays. I still have not heard from them.

• Initial Complaint

  Date:12/11/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been misinformed from the beginning, spent $9k, the man who gave me the misinformation (who was super pushy/rude, etc.) has since been fired (Julian T*****). He mentioned that I could do this business anywhere as long as I structure myself as a Corporate Leasing Company. This was indeed false. The company has since ghosted me for nearly two months and are only saying they are going to reimburse me $6K (not my full amount) but can't give me a timeline (could be 180+ days!). Marc R***** or Brandon M***** will NOT work with me (or have any grace) and don't allow me to talk to anyone else in the company. Nancy (CFO) hasn't once returned my emails or calls as well as any other higher ranking official. It's been over two months since I was supposed to receive a refund with no insight on to an actual date. I paid CASH and am not on a loan with BNB formula and they don't even have the decency to refund me in a timely manner let alone pay me for my full refund. Again, they misinformed me and sold me on a product that was not true and they fired the individual who gave me those promises.

  Business Response

  Date: 12/16/2024

  Mr. ******, after investigation it would seem your refund has been approved and is currently processing. I understand the inconvenience this may cause - but refunds can unfortunately take quite some time to fully process. However, rest assured it is being worked on and will be issued in the order it was received. 

  Please allow some time for the refund to be fully processed.

  Thank you!

  Customer Answer

  Date: 12/17/2024

  
  Complaint: ********
  
  I am rejecting this response because: Not only did I pay cash for this (not a loan through BNB), but I also was 100% misinformed and sold on this business purely because Julian T. told me I could do this business anywhere including areas where Short Term Rentals we’re not allowed, by making my business a Corporate Leasing Company. This was in fact false and because of this Julian was fired. I can absolutely use an attorney to help since I was given misinformation which is against the law.  Furthermore, BNB was only offering me a partial refund of $6k and it’s been well over two months. The refund contract stated also that if I do purchase the program by taking out a loan with BNB that it could take up to 180 days however, I paid cash on the spot to eliminate any other fees with the cost of the program. I’m demanding not only a full refund, but to be refunded asap. This is absolutely ridiculous! The communication and lack of empathy and professionalism absolutely blows my mind. Furthermore, I see so many other people going through the exact same issues and BNB has also been flagged by the BBB which further worries about not only getting my full refund, but getting it in a timely manner. I beg you to take care of this immediately (again it’s going on three months!!!!). Thank you. 

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was made on 5/22/24. Was told that i could try the product out and get a refund immediately if I didn't like it. I requested a refund well within the refund window and haven't received it more than 4 months later. I have been completely ghosted by everyone I've talked to except one person. I have been continually led on and ignored by multiple people. The product was 10,000 and I have paid 7063.68 so far. I have two remaining payments. Please help me get refund and flag this business ASAP. They are fraudulent and unethical.

  Business Response

  Date: 09/30/2024

  *****,
  
  After a conversation with our Director of Business Development it appears a refund is currently in the works. It seems like you have spoken to him recently, correct? I will request an update for the status of your refund right now and reach out to your personally with more information. 
  
  Thanks!

• Initial Complaint

  Date:06/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 25 2023 is when I purchase BNB formula coaching something didn’t sit right with me so in November 8th 2023 i asked for a refund they told me they didn’t do refunds so in December still no help so I contact bnbformula support I got proof too they told me no refunds but her is the director Brandon schedule with him he can help you so I schedule appoint with Brandon he kept calling the wrong number on purpose even through when I scheduled the appointment with my cell number he completely ignore the memo so now January come around I finally talk to Brandon he giving me the run around up until may I paid these people 5000 no payment plan none of that flat out 5000 just for them to do literally NOTHING THAT THEY PROMISED OR GUARANTEED NOW ALL THEY WAY UP INTO MAY SO JAN FEB MARCH APRIL MAY 5months this man gave me the run around until may 22nd he told me to contact Marc which I did then he telling me refunds take up to 180 days but contract says 60 days which will be July 22nd of this yeah in I’m expecting my full refund my full 5000 back Marc is now trying to give me run around in Nancy is refusing to respond to any of my emails so now I’m here they want to play these games Nancy already got my bank Info she already respond with the confirmation may 24th I believe or the same days but when I email many of them they don’t respond so if I don’t receive my money within the next weeks I will be contacting a attorney for breach of contract emotional distress false advertisement plus all my loss I sustain with all they lies promises in guarantees they never follow through with I have all the proof in receipt in both phone plus emails of every conversation I had with everyone in so do my wife no conversation was ever delete I tried to be responsible but now y’all playing with me like I’m stupid give me refund now ain’t no way you giving people they refund in 5 to 10days in you trying to make me wait 60 to 180 you will be hearing from my lawyers real soon

  Business Response

  Date: 07/03/2024

  We apologize for the delays you've experienced. Your agreement is currently being processed and we assure you that it is progressing. Please be patient with us as these processes can unfortunately take some extended time. Thank you for your understanding and giving us the opportunity to resolve this matter.

  Customer Answer

  Date: 07/11/2024

  
  Complaint: ********
  
  I am rejecting this response because: don’t believe them
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/12/2024

  We understand your concerns, ******. I have personally contacted both the CFO and Customer Experience Manager regarding your case to ensure it remains on schedule. They have confirmed that while the processing time may vary, your case is progressing as planned. We apologize for any inconvenience you experienced during this process. Please be assured that we are prioritizing your account in the order it was received and taking the matter seriously.

• Initial Complaint

  Date:05/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BNB Solutions took advantage of my step mom who is 74 and retired- and is under the care of a doctor for health issues including cognitive memory issues. Somehow she was conned into a get rich scheme thinking she was just getting a free book to learn about the Air BNB business- before we knew anything had happened she’d taken out a ‘loan’ to pay for a coaching product she never received nor wanted- We have called and filed police e reports and are awaiting their response to close her account and issue a refund back to the credit company (******). Please be aware of these predatory systems—-

  Business Response

  Date: 05/23/2024

  Our director of business development spoke with you yesterday and after reviewing his notes, this will be resolved as laid out by him together on that call, according to what was discussed by both parties. We look to see that this resolves your request to your satisfaction. Thank you.

• Initial Complaint

  Date:04/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this course and they promised it would help me scale my business however it did not also they said if you don't like it within a few months it's completely free . well I didn't like it I tried to opt out to get my money back and I received nothing. not only that.when I told them I was going to file a complaint they only offered another free training . This business is a scam they change my login every month so I can barely access the course.

  Business Response

  Date: 04/29/2024

  Thank you for reaching out. We have reviewed your account and are looking into it in more detail. During this process, we will have a member of our team reach out to interview you about your experience and they will discuss next steps after hearing from you. Please schedule a call with them at that time. Thank you for submitting your feedback.

  Customer Answer

  Date: 05/07/2024

  
  Complaint: ********
  
  I kindly request that you process the termination of my contract promptly and provide a refund for any fees or payments made in advance. I understand that there may be terms outlined in the contract regarding termination procedures; however, I am not seeking to negotiate any terms but rather to exercise my right to end the agreement.
  
  I appreciate your attention to this matter and expect a swift resolution. Please confirm receipt of this request and provide details on the next steps in the termination process.
  
  Thank you for your understanding and cooperation.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/10/2024

  Thanks for your response with additional clarity about what you are looking for. The coaching sales agreement is a non-cancellation agreement. When clients express dissatisfaction, the company interviews them to discuss with them their experience and gain their feedback. No negotiations take place as there is a standard process and procedure in order to improve the program. At that point, any exceptions to those terms are only made after careful review. For next steps, please respond to the email from the Director of Business Development.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An ad came across my instagram about how I can make money with little to no money out of pocket, I applied and agreed. They said “little to no money out of pocket” but right at the start to even learn it was 10,000 dollars. It felt fishy but they said I can make monthly payments so I agreed and continued. They made promises on how they would GIVE you a property if you couldn’t get one within the 90 days of coaching…let’s just say that was not true. They also promised it is a step by step process where people and their coaches would help and walk you through the process of getting your properties. Also not true. Only reason I signed up and went through with it was because of the promised guarantee that eliminated the risk of me taking a loss of funds. As I watched videos and learned, people and coaches would stop answering or telling me the same info that was already in the video that I didn’t find helpful which was the sole purpose of me asking a coach. Property owners weren’t willing to partner up because of risk AND BNB formula said no out of pocket, while furnishing a property for renting out can cost up to 15 grand. I called multiple property owners about wanting to rent out their property to airbnb and I was delivered with a hard no. After that I reached out to my success manager and guess what…no response. I’m very dissatisfied with how they go about “teaching” or “helping” you through the process once u purchase their training. I would like to state that this is false advertisement to the people like me trying to find other ways of making money, I’m young and I work hard to keep up with todays society and economy, so investing time and money into false promises seems so distasteful. As a business they should feel some type of way for going about their work this way. Everything they guaranteed me isn’t happening so I would like to be relieved of the rest of my payments towards the program and removed immediately.

  Business Response

  Date: 04/23/2024

  We apologize for any miscommunication or for any messages that did not make it your way regarding help in getting your questions answered

  We do in fact see in our portal where you reached our to your success manager as you stated, on 4/11/24, and received a response on 4/11/24 and again on 4/12/24 when you followed up, that they would be out of office for a brief period, and where to go for assistance until they return. We have no further messages from you to them at this time. 

   We will have our director of development reach out to you to interview you about your experience and work towards resolving this issue to the best of our ability. Please schedule a call with them at that time to discuss next steps and options. Thank you.

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One month ago on 2/27, my sister and I requested a refund from this business. The refund is a deposit of $1000. In the contract, it states that a client has 72 hours after signing the contract to request a refund and we requested it in 24 hours. It has been a month and we don’t have it yet after they said it would take up to 10 business days. They are committing fraud as they have removed us from the platform, have not returned our money, and we still have to make a payment to the loan issuer, Affirm. They told us that they filed the refund a few days after we requested it, however, Affirm has no records of them ever submitting a refund request. They are lying to us and we will most likely have to seek an attorney to get $1000 back.

  Business Response

  Date: 04/02/2024

  Thank you for bringing this to our attention. We apologize for the delay. In investigating this matter further, we discovered it was in fact pending review, flagged for quality control and not yet fully reversed for this reason as you mentioned. We had our team correct this and they responded that it has been issued. This will be processed now within 3 to 7 business days time. A team member will send you verification. Thank you.

• Initial Complaint

  Date:03/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has failed to meet its guarantee by providing a listing that generates the revenue stated in the contract. We completed all the necessary training, opened a bank account, created an AirBnb account, and actively worked on growing our business. In short, we held up our end of the agreement. I reached out to them directly on advice to grow the business and a call with the Director of Business Development was scheduled. He tried to cancel the call at the last minute and push it off, but I made time to have a call on the scheduled day. He told us he agreed we had followed all the steps and would arrange a call to have a listing provided to us. I have not heard from anyone since. I spoke to him again this week and he said I would be contacted about a listing and I have yet to hear from anyone. It is my business' intent to grow this business, and want nothing more than my money back for the investment since they have not lived up to the guarantee. My plan is to use that money and grow the business on my own. I am happy to discuss in detail on a call.

  Business Response

  Date: 03/28/2024

  Hello we investigated this account over the last few days and we were able to resolve the issue we were having on our end that was slowing down the process that you discussed in detail recently with our customer experience manager. According to our system, this has been fully resolved today, and that manager stated he will reach out to you with further information. Please be on the lookout for that update. Thank you for bringing this to our attention and for taking the time to share your experience with our team.

  Customer Answer

  Date: 03/29/2024

  The company has refunded me fully. I wish to withdraw my complaint.

• Initial Complaint

  Date:03/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ALL I CAN SAY IS THIS COMPANY IS A BOGUS SCAM AND FULL OF SCAM ARTIST THEY TRAINED TO NOT HELP. YOU CAN'T EVEN REACH SOMEONE AND THEY CLAIM THEY HAVE A CUSTOMER SERVICE NUMBER. SERVICE WAS CRAP FROM THE BEGINNING AND THEY ONLY RESPONDED TO ME WHEN I SAID I WOULD STOP MAKING THE BANK PAYMENTS BECAUSE I WAS NOT GETTING THE SERVICE OR ASSISTANCE AS THEY CLAIMED. IT'S NOT EVEN WORTH EXPLAINING MYSELF WITH EVERYTHING AGAIN, JUST A WASTE. IT IS UNFAIR PRACTICES, THEY KNOW IT AND THAT IS WHY YOU CAN'T REACH ANYONE AFTER YOU SIGN UP, BEFORE, THEY WOULD RUN YOU DOWN CALLING UP TO THE SECOND YOU SIGN UP AND THEN THEY IGNORE YOU. THEY CLAIMED THE PROGRAM COST $20,000 BUT WILL GIVE IT TO ME FOR $10,000 BUT I NEVER RECEIVED ANY ASSISTANCE. I AM SOOOOO SICK OF THESE KINDS OF PRACTICES. CARE ENOUGH. THEY NEED TO BE ON AMERICAN GREED EVERY WEEK. DON'T EMAIL ME JUST CANCEL THE DARN PAYMENTS THAT I ALREADY STOPPED PAYING TO THE BANK BECAUSE IT WAS YOUR OWN FAULTY SCAM SYSTEM AND LACK OF COMMUNICATION WHY I DECIDED TO CANCEL. FIT YOUR SHIT. MATTER OF FACT, I NEED MY MONEY BACK I PAID THAT BOGUS BANK TOO.

  Business Response

  Date: 03/19/2024

  We apologize for the delay. After receiving access to our live group coaching calls, course, community, and we set up your website and brand, shortly thereafter you reached out to cancel your account with us. Our customer experience manager interviewed you to hear more about your experience, and it's in the process of being reversed, according to the terms discussed on your call at that time. Delays are frustrating for all parties involved, but the reversal is currently in processing, and will complete as usual.

  Customer Answer

  Date: 03/19/2024

  
  Complaint: ********
  
  I am rejecting this response because: they are circumventing the reason behind my cancellation because the service was crappy, I could not reach anyone, no customer service, no response to my emails or attempted call.  It’s just ridiculously disrespectful how you all have a system that does NOT function and people are canceling for the same reason and you don’t think you’re doing anything wrong 

  I want ALL my money back, that access you said I had was not useful and no one could answer me.  
  
  cancel that loan I’m at not obligated to something that was a scam from the beginning and the terrible business practice  I I don’t want nothing to do with you all.   
  

  You offered that $500-a-month program, it is the most undermining scheme where you do business under my name and I don’t know what kind of business you would be running and it could be illegal Having the money run through my account to yours is definitely a scheme to cover your o foot prints

  SCAMMERS 
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/21/2024

  Hello you reached out to cancel your account with us and that cancellation was processed as a part of a settlement that rendered the original sales agreement null and void, which the original document was a no cancellation agreement. A portion will be returned on this basis after close review. No further processing above and beyond that will occur. Delays are frustrating but delays will not change the amount agreed upon to be processed during your request for cancellation, as that was provided as an exception to the original agreement.

  During request for cancellation we do discontinue all services, as the account was cancelled, while providing the stand alone product that was digitally fulfilled, plus optional bonuses. The bonuses again are optional, and if not desired to be used, clients are under no obligation to use them, but that is up to you.

  While that optional route you mentioned to return clients their investment does in fact return clients their investment and then some over a period of time, which is well documented in depth with many, many satisfied clients with a reputable, credible entity with high standards earning upwards of $450 million per year and paying out millions in commissions over a ten year period, if declined, that is your prerogative and we respect that.

  All clients upon signing up with us received the same access to the same content and materials and group coaching deliverables, and the success of our clients again is also well documented, amassing hundreds and hundreds of highly successful students on display on our website, again all receiving the same exact materials, content and fulfillment structure.

  All business entails risk, no one signs up to fail, but obviously not all clients succeed. Therefore we provide options to return clients their investment in parting ways with them, despite whether they continue in our business model or not. To our knowledge, there are no other business opportunity coaching models out there that do so, but yes we are a coaching entity and our coaches earn exceptional incomes.

  That is one of the pros and cons of doing business with us: our coaches have real six and seven figure boots on the ground experience, not hypothetical. But because of that, their time is very valuable and their time cannot be restocked like a product on a shelf.

  We understand you are dissatisfied and we have allocated funds for reverse processing. Again it will not be the full amount as previously described in detail, and described again here in summary. In addition, as mentioned, we have provided a path to a ROI that is well attainable for a mere handful of hours of time investment per year, but is not for everyone.

  If you do not think it is worthwhile or it is not within your risk tolerance, that is okay. If you change your mind about it, as one of our previous clients, we will be happy to get you started down the pathway to recouping your investment. But again if not, that is okay too and we wish you the best.

  Only the amount agreed will be returned, again due to the success and expense of being a live group coaching business entity that holds live calls twice a day, five days a week, for all members to attend to learn the nuance and inside details of our business from real six and seven figure earners, with class in session give or take 50 weeks out of the year. Thank you for taking a chance on us in business of which there always many outcomes, and we apologize that you did not achieve the results you were looking for.