Business ProfileforFins Car Wash
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 1109 Savannah Hwy, Charleston, SC 29407-7805
- BBB File Opened:
- 9/2/2021
- Number of Employees:
- 1
- Business Management
- Mr. Josh Sword Esquire, Manager
- Mr. Simon Holland, General Manager
- Contact Information
Principal
- Mr. Simon Holland, General Manager
Customer Contact
- Mr. Simon Holland, General Manager
- Additional Contact Information
Phone Numbers
- (833) 668-5930Other Phone
- (833) 668-5930
Customer Complaints
5 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jana H
10/01/2022
Fins Car Wash Response
10/14/2022
We provide free amenities like towels, glass cleaner and vacuums for all guests to use after their wash. This customer took three glass cleaner bottles back to her car and she was asked to only use one at a time so other customers could have access to them as well. This caused the customer to get upset and want to cancel her plan. She was billed that morning prior to her visit as her plan automatically renewed the 1st of every month. She called other locations the next day, but they were not aware of what had taken place and were only able to stop future payments. She wrote to corporate, and a refund was processed on Monday October 3rd when the message was received. She was provided a copy of the refund receipt and informed that it could take 3-5 business days to see the funds back in her account.
This isn't isolated to this customer, we expect all customers to only use one bottle of glass cleaner so that there's enough for everyone. If any issues arise, we are more than happy to assist you, but other locations can't always help so please speak to the general manager or write into our customer service department on our website.
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