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Find a Location

BoomTown ROI, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBoomTown ROI, LLC

    Computer Hardware
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/2/2011

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1505 King Street Ext STE 101, Charleston, SC 29405-9442
    BBB File Opened:
    11/2/2011
    Years in Business:
    18
    Business Started:
    2/16/2006
    Business Started Locally:
    2/16/2006
    Business Incorporated:
    7/24/2014
    Accredited Since:
    11/2/2011
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    402
    Business Management
    • Ms. Lauren Beard, Senior Director
    Contact Information

    Principal

    • Mr. Grier Allen, President/CEO

    Customer Contact

    • Mr. Grier Allen, President/CEO
    • Mr. Neil Dickinson, Accounting Manager
    • Ms. Lauren Beard, Senior Director
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/02/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I was sent on deployment with very little notice. I had no internet access for the month of November and part of December. I notified boomtown that this was occurring and requested that the second license that I was paying for be activated. They indeed did activate the license, however the billing department was sending the bill to the wrong name and wrong email address. I contacted boomtown from the same email address I always use. The billing department insists on using the email address that is attached with my brokerage even though I am paying for the service independently. At some point they shut down the website that I am paying them for due to non payment. The non payment I am unaware because I am deployed and they are emailing the wrong address. On December 21st I pay all the invoices in full as I am finally made aware there is a problem and I ask to have my website reinstated. It does not happen. I contacted them again on December 29th as I still do not have access to my CRM/website. I would like to be credited all of December payment 853 and allowed access to my CRM in order to download the information that I paid for. Furthermore out of all the leads this service has found me 12 of them appear to be real. I wanted December refunded, and November credited back to my card as the service I was paying for was not provided. I also want access or a digital copy of the CRM.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Er L

    1 star

    05/07/2024

    Stay Away from BoomTown - Scam Alert!I signed up for BoomTown and it has been a nightmare from the start. The leads they provide are either fake numbers or the leads opt out immediately, rendering them useless. As soon as the training is over, good luck getting any support from them because they are suddenly unreachable. I have been trying for weeks to get someone to assist me with my concerns, as I feel like I was completely misled. One of their representatives even assured me that I could cancel without any repercussions, but now they are denying ever saying that. It's clear to me now that they are running a scam. Their customer service is abysmal - they never return calls, and when I scheduled zoom meetings to address my issues, they never showed up. It's incredibly frustrating and unprofessional. Not only are the leads questionable in quality, but it seems like BoomTown's practices are facilitating leads that are actively shopping around and engaging with multiple realtors simultaneously. This not only wastes your time but also puts you at a significant disadvantage in a competitive real estate market.The lack of transparency and integrity in their lead generation process is alarming and adds another layer of frustration to an already deeply flawed service. It's clear that BoomTown's priorities lie elsewhere, and customer satisfaction is not among them. Avoid the headache and heartache of dealing with BoomTown. Find a reputable and trustworthy real estate lead generation service that values your time and respects your business. I strongly advise anyone considering using BoomTown to steer clear. They are deceptive, unresponsive, and overall a terrible company to work with. Save yourself the headache and look elsewhere for your real estate lead generation needs.

    Local BBB

    BBB Serving Central South Carolina & Charleston

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