Business ProfileforLatitude 32 Credit Union

I was trying to pay off an auto loan Friday, January 21st of 2022. Due to upcoming weather condition, they closed their office at 2pm (normally closes at 5:30pm and closed on weekends). I called a little after 2pm that day but, of course, no answer, no call center agent and no online help. I called on Monday but the payoff amount went up already due to interest. Finally, Stephanie answered and I asked if they can honor the Friday's payoff rate due to them closing early but she can't do it. She transferred me to Theresa (one of the Managers) but still didn't do anything on her power to help me adjust the amount (it was just a few dollars for them and they've been making money out of interest for years). I know that weather is out of their control and mine neither, but in that case, at least give a good paying customer a reason to come back. Do yourself a favor and find another financial institution that can assist and help you at your convenience and not theirs. It was easy dealing with them at first at the dealership but after that, you are on your own

Latitude 32 Credit Union closed at 2:00 p.m. on January 21, 2022 following the guidance of the authorities to protect our staff and members during the incoming inclement weather. The change in hours was posted on Friday morning on the ******** page, Website and the automated phone system. The phone system also has multiple voice mail options but we do not have any record of the call asking that this be addressed on Friday. We also have ********, an online payment option and a timed night deposit as another opportunity for payment. While we understand we may have failed to meet this member expectations for accepting her payoff, we feel we offer multiple options to our members during and out of normal business hours for them to conduct their financial business.