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Business Profile

Foreign Auto Repair

EuroPro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foreign Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/14/2024 I brought my Land Rover to EuroPro for repairs and maintenance and was presented with a repair bill of $5,700. I decided to move forward with their recommended services and after two weeks of them having my vehicle, I found that the services that they claimed to have provided were not accurate and I was experiencing the same issues with my car that I was having before. I attempted to work out a solution with their management, but they were unresponsive. I decided to place a stop payment on my check and was subsequently threatened and harassed by Cal B****, the owner of the company. Instead of offering to work out a solution, he offered to physically harm me (after suing me for the $5,700). I decided to pay the bill to avoid a lawsuit and physical harm, but my vehicle is still not in working condition.

    Business Response

    Date: 02/26/2024

    We have done everything we could to please this person. His 2 complaints seem to be for things we did not address. He declined a new battery and he declined the replacement of the right front wheel bearing.  I can’t fix what a customer declines!  He hasn’t complained about any of the work that was actually done. 

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