Reviews

Review Details

• Review fromTheron J

  Date: 08/04/2022

  1 star

  Theron J

  Date: 08/04/2022

  I picked the company with the highest ratings for the area, but that doesn't really seem to mean much. My system is finally fixed after several visits, 19 days, almost $8k, multiple arguments to try to get them to "fix" their work. All during this time we heard we needed a new system because it's struggling to keep up or "an 8-year-old system just doesn't last as long as they used to." The first technician couldn't figure out the cause of condensation in the attic. After they replaced a portion of the duct work, when instead all the ducts were supposed be replaced, we had to call them again because the house wasn't cooling properly. Again, there technician they sent out didn't see this as a problem. They suggested and replaced a starter capacitor and cleaned the condenser fins for $900+. I assume the technician was reaching for any solution. No change, the house wasn't properly cooling. The owner of Carolina Climate Control, LLC sent me a video to "prove" there wasn't an issue with their work. After an argument with the owner of Carolina Climate Control over minimal air pressure and several gaping holes in the duct work, along with pictures of the holes, the owner of Carolina Climate Control was finally willing to send someone out. The unit was cooling the unfinished attic well, just not the rest of the house. In fact the UNFINISHED ATTIC was the coolest room in the house. The next technician rehung much of the flexduct, patched several holes in their duct work, and resolved several other issues left over from the "duct" repair/replacement. Big improvement. It is a total waste of time to try to get a refund for the money spent on multiple misdiagnosis efforts by "trained" technicians, unnecessary work, and what I believe are certainly overcharges. I wonder how much they would have charged me for a new system. Would you want them near your house again??? Be very nice to the owner and beg if you want him to honor some unknown warranty. The owner said he was okay w

  Carolina Climate Control, LLC

  Date: 08/04/2022

  Let it be known that our entire staff was cussed at by Mr. J over the course of said period. We mentioned several times that his existing system had multiple issues to which he did not believe us. Once he finally let us do what HAD TO be done the system started cooling properly. Also make it known that this is a rented home and the tenant did NOT take care of the property and loved leaving the door wide open on several occasions during our visits. Nobody needs to be told that you can't do that in the middle of the summer in the south and expect the system to keep up to temperature.