We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Dealers

Wholesale Appliance Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for Wholesale Appliance Center, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wholesale Appliance Center, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I bought a dishwasher from the store in Mount Pleasant, and paid for delivery and installation. The dishwasher arrived and was damaged. The store is refusing to replace it and insists instead we use the manufacturer warranty. This dishwasher is brand new. We bought it from this store, not from the manufacturer. Why should we not get it replaced when the store sold us a faulty product???

      Business Response

      Date: 11/18/2024

      This dishwasher was installed on 11/15/24.  The customer came into the store on 11/16 to say one of the racks was not attached to the arm.  We sent the installer back out to attach the arm on Monday, 11/18/24.  After it was re-attached, the customer called to say it was rubbing so we set up service with General Electric under the warranty to look at it.  If they say the dishwasher is faulty, they will authorize us to replace it for the customer.

      Customer Answer

      Date: 11/18/2024


      Complaint: ********

      I am rejecting this response because: again, I bought the dishwasher from wholesale appliances. Not GE. 

      The dishwasher came with the top rack not attached, and the door not closing. Today you sent in your plumber and he "fixed" the two issue while causing a third: now the top rack is not properly sliding in and out. 

      Again, I bought this appliance from you. Not GE. 

      You sold me an appliance that, after 10 days of you having taken full payment for it, it is still not working. 

      You are unable to fix it. 

      Therefore, I request you send a substitute. 

      Either the appliance is faulty, in which case that's for you to take up with GE. Or your installer did a botched job, in which case that's for you to take up with your installer. 

      There is no eventuality where it's the final client's responsibility to take time off from work to be here multiple times, open a claim with GE, etc for an appliance that has never worked since the day you sold it. 

      Send a replacement, same make and model, functioning. 

      I will post a review online and on social media as well. It can either read "there was issue and this business made it right" or it can read "there was issue and this business took my money and refused to fix it". Choice is yours. 

       

      Sincerely,

      **** *****

      Business Response

      Date: 11/27/2024

      This has been authorized to be swapped out for the customer.  The salesperson has been in touch with them and lined up the replacement.

      Customer Answer

      Date: 12/02/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********.

      While the response from the merchant on BBB case is not acceptable, after I blocked the payment with my credit card company the business did take the correct steps to resolve the issue. 

      Sincerely,

      **** *****

    • Initial Complaint

      Date:10/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a refrigerator from this "business". 10 days after installation, the freezer handle fell off, the installer said his partner had not attached it properly. It fell off a second time a few days later. Approximately, 15 days after the installation we noticed our floor boards buckling under the refrigerator and migrating to our dining room, The saleswoman now became abrupt during the phone call relating to the damaged floors. A handyman determined that it was not the refrigerator, but valve that had not been secured that was causing the problem. A licensed plumber confirmed this. The owner Tim C****** continually distanced himself and could not have cared less. Currently, our floors (kitchen and dining room) have had to be pulled up at an extensive cost. All this could have been avoided had we had a competent installer and a business owner that took an interest beyond the initial sales. We are now involved with our homeowners to cover the extensive cost of floor and cabinet removal- in addition to the horrendous effect on our lives.

      Business Response

      Date: 10/07/2022

      Business Response /* (1000, 5, 2022/10/03) */ The customer contacted us to replace her refrigerator that was leaking. We were asked not to connect the refrigerator to her valve as she was getting her floors replaced due to the leak from her previous refrigerator and wanted the people that were replacing her floors to be able to pull the refrigerator out. Any water damage that was done to the customer's floors was either previously there or done from her faulty valve located in her wall and had nothing to do with the refrigerator that was purchased from us or any installation issues as we did nothing pertaining to her water. Consumer Response /* (3000, 7, 2022/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The oid refrigerator was not leaking- it had a broken icemaker which we had turned off for a number of years. We chose not to have an icemaker hooked up with the new one. We asked the installer 3 times if everything was secure, he assured us that it was. We assumed that it was the new refrigerator that was leaking and requested a new replacement. After it was determined by a licensed plumber, that it was the valve, and not the refrigerator, we contacted the owner. The valve was not replaced, a cap was attached. We had no plans to replace our floors, our only plan was to replace the refrigerator. At this point, we do not expect anything from this business/owner. We should not have to tolerate what we are as the result of a faulty installation. Business Response /* (4000, 9, 2022/10/04) */ Both insurance companies have been included to resolve the issue. The salesperson involved has all recorded information as to what we were told by the customer as far as leaking and replacement of the floors.

    Wholesale Appliance Center, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.