Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to have surgery on March 12, 2024. I was called the day before to talk about my bill. I have recently moved to TN, but I have had a chronic issue for years that I was seeing a doctor in Charleston before my move. I needed another surgery, but I changed my insurance because of the move and it only covered things in TN, therefore I opted to not use my insurance. I told this to the woman who called me from Trident Medical Center. She informed me that my total would be $456 and if I paid in full I would save 20%. She assured me that was $456 was the correct amount after I questioned her. I asked her explicitly if I paid this this in amount in full would I receive a bill and she assured me that I would not. The next day (3/12/24), I paid $364.80 because I opted to paid in full. I asked her again if I would receive a bill and she told me I would receive one from my doctor's office and the anesthesiologist, but not from Trident Medical Center. I received a bill on June 19, 2024 for a total of $4,717.67. I tried contacting the hospital, but no one has reached out to me since I reached out June 27, 2024 and July 12, 2024. I should not be held responsible for a bill that I was assured that I wouldn't be.

  Business Response

  Date: 08/28/2024

  To Whom It May Concern:  

  Ms. *** told us she had no insurance prior to the date of service.  When she was pre-registered, we estimated her charges and applied our uninsured discount, and also gave her a prompt payment discount at the time of service.  We subsequently discovered that Ms. *** did have insurance with Blue Cross, with whom we are contracted.   As part of our Managed Care contract, we are not permitted to bill the BCBS insured patients.  We are obligated to first bill Blue Cross.   Therefore, we added the insurance information to her account in August and have filed the claim with BCBS.  The $364.80 paid by Ms. *** in March was transferred to another open account, which is now a zero balance.  We are not currently showing any liability for Ms. *** on the 3/12/24 date of service, as that account is pending payment from BCBS.  Once BCBS has settled with us, if there is any residual balance due, we will be happy to work with Ms. *** to arrange financial options suitable to her needs.  

  Please have Ms. *** reach out to the Hospital directly if she has any questions.  My contact information is as follows:

  Susan P****, Patient Access Director

  843-847-5180

   

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is almost 23 years old. He was in car accident in January 2023 and was taken to summervillr medical hospital. He also has insurance bit for some reason summerville medical and trident keep sending me a bill Las a responsible party. What they did was look at old ER records from years ago when my son was a minor and decided to try to bill me instead of billing him and his insurance. I have tried calling the number numerous times and of course the hold times are beyond ridiculous and getting past the computer and prompts to speak to a human is even more difficult. I am not responsible for this bill as my son is an adult insurance and no where in the past 4 ywars have a signed anything at any hospital staying i am the responsible party of my adult son. So stop trying to bill me

  Business Response

  Date: 06/15/2023

  We are in receipt of the complaint filed by Attles, To**** and have thoroughly reviewed this matter. First and foremost, Trident Medical Center would like to apologize for any confusion or inconvenience experienced. We strive to provide excellent customer service and appreciate the concern being brought to our attention. We have made the requested updates. If any further assistance is needed, please contact Trident Medical Center. Thank you.
  

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called 7-8 times without anyone helping me address my issue, so hoping this helps. I had an appointment at an oral surgeon who happened to outsource my pathology report to this hospital. The billing has been an absolute disaster. I submitted my insurance to the original provider 3 months ago and when I called back they stated they did not have my insurance on file, so I gave it to them. To make matters worse, I called back 3-4 times and they still did not have the insurance correct on their side. Finally, they stated they had it, and admitted they were supposed to submit to the insurance but within their end can not figure out what is wrong. I am sitting here 3 months later with no resolution in site, because every time I call no one understands what is going on or what has went wrong with this very simple process. In addition, a supervisor finally called me back only leaving a name, and no call back number. I was unavailable to take the call, and she never bothered to call me back. An employee shouldnt have to wait 3-4 months to have a simple claim submitted or have to call 8-9 times to understand what is going on (and they still dont know whats going on). I finally talked to another supervisor (who has to 'look into it' and will call back) and she is clearly only worried about getting the money-no my terrible experience. I would like a call and all of my charges to be waived for this particular charge due to the terrible customer service, as I feel my concerns have not been taken seriously.

  Business Response

  Date: 05/01/2023

  This patient had lab/pathology procedure performed in a dentist office, and the samples were sent to Trident for analysis.  We had no patient contact.  We received limited demographic information provided by the physician/dentist.  Their "face sheet" provided no insurance billing information.  It appears the patient did attempt to relay her insurance information to us, and we do apologize for the delay in utilizing that information to bill the correct party.  We hope the patient will be satisfied with our decision to write off the balance of the account, in an effort to mitigate any further inconvenience.  Please let me know if there are further questions or concerns.  S**** P****, Patient Access Director

  Customer Answer

  Date: 05/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  C******** *******

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 8/2018(?) I was an in patient at Trident Medical Center due to a Stroke. Then on 2/3/2020 I was again an in patient due to starting a dangerous heart medication. On 3/19/2020 the remainder of the bill for the first stay was linked to the second stay's bill under account #XXXXXXXX. On 3/19/20 I entered into an agreement with Trident Medical Center (representative *********) to pay $50 each month until the resolution of the account. On the third of each month when I receive my social security disability check, I send a check for $50 with the payment stub and have never missed a payment since entering into this contact (over two years). The original amount of the two linked bills was $2622. I have paid $1450 to date under the above contract with $1172 remaining of which I plan to continue to pay as agreed. I should also mention that after entering into the agreement, I had yet to receive a new statement so on 4/7/20 I again called the business office and made a payment via telephone from my checking account. I expressed to the representative (Lamont) that the only bill I had received was dated 3/2/20 and he responded that I would probably receive a new bill within a few days but just to use the payment stub on the bottom of my current bill to make the next payment and have done so every month since. I received my last normal bill on 6/8/20 which per the agreement was paid on 7/4/20. Then 7/12/20 I received my bill stating the entire bill was now due because I had missed a payment which is not correct. I immediately called the office and spoke with ******** and was told that my account was indeed up to date and to disregard the letter and continue to pay as normal. On 8/3/20 I received a call from Medicredit stating my account had been placed with their collection agency. I immediately called the office again and spoke with Supervisor ******* and was told once an account is placed in collections it can not be recalled but she would investigate. Now nothing.