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Business Profile

Monograms

United Monograms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monograms.

Reviews

Customer Review Ratings

3.81

Average of 123 Customer Reviews

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Review Details

  • Christine M

    Date: 10/09/2024

    Christine M

    Date: 10/09/2024

    I placed an order on 8/15 for a few items from Ghost Cowboy. I received a tracking email on 9/6 but to date (10/9/2024) the carrier has not received the items. I wrote to Ghost Cowboy numerous times and with each reply they have stated numerous excuses. First they told me that my shipment must of gotten lost in the mail but they would be sending my items in a new shipment and that I could keep the other items if they showed up. When I followed up again, they told me they would ship by 10/4/24 because they had to reprint my order. I told them that if it doesn't ship by then, I wanted them to cancel my order and provide me a refund for the $110 I spent with them. I have not heard back and at this point don't expect that I will actually receive the product and just hope that I can get a refund. Please don't order from this company.

    United Monograms

    Date: 02/12/2025

    We are so sorry to hear about your order and experience! We never want our customers to be upset with us, and we truly appreciate your feedback. If you haven’t already, please reach out to our customer service team at our email, and we would be more than happy to assist in getting this situation resolved for you. We appreciate your support and hope to make this right! ??

  • Rhonda S

    Date: 10/03/2024

    I placed an order on 9-15, just a sweatshirt, for my daughter’s birthday on 9-27! Still have not gotten it! When I sent an inquiry email, they replied back to a different person an email that was attached to my email! Weird hun? Anyway that email confirmed my order had been delivered to another state! When I emailed them about it on 9-23 I immediately got a generic response saying I should hear back from someone within 3 days! Nope haven’t heard a word! Emailed them again on Oct. 1, same generic email again saying I would hear from them within 3 days! Nothing as of yet and I’m really not expecting a reply at this point! I’m out that money! Would never recommend this company!

  • Melinda H

    Date: 10/01/2024

    Do NOT order from this company! They DO NOT ship items in a timely manner nor do they answer their phones. I ordered items August 31 for fall and I am still without my items as of October 1st. I am about to file complaint with my credit card. Don’t make the same mistake I have made; do not order from United Monograms.

  • Susie G

    Date: 09/26/2024

    Placed my first order with this company on September 5th with great expectations of receiving it within a couple of weeks. I had to reach out to them to get an update. At which an immediate response said it would take 3 days for me to get a response. Got a response after those three days, saying they were a little behind but it would ship soon. Once again, not received. Had to ask again and wait 3 days again, told again they were running behind. I thought I had ordered in plenty of time to receive this item to take on a trip. I WILL NEVER ORDER from this horrible company again!!!

  • Ashley B

    Date: 09/22/2024

    Ashley B

    Date: 09/22/2024

    Order turn around time is exceeding expectations. I ordered 8/28 mid day. I got the email that they have my order and are working on it on 9/1. The turn around time was 12-17 business days, which is excessive in my opinion. I have now patiently waited and we are past the 17 business day mark without any packaging notice, shipping notice, etc. I ordered my sweatshirt because I wanted to wear it during the fall sports series my daughter is in. Well now by the time it arrives she will have ONE date left to participate in. I’ve ordered from you all before and your stuff used to come pretty quickly. I would say stop promoting so many coupons and sales if you know there is a problem with production and take care of those whom have already placed their orders with you. I’ve read several reviews as well where others are dealing with the same thing and have been for a couple of months. Not just in the past few weeks. love supporting non corporate small businesses; however, the service shouldn’t be subpar when shopping small. It should exceed corporate customer service by far. Hopefully my package arrives soon.

    United Monograms

    Date: 09/24/2024

    We are so sorry for recent delays! It’s not our normal circumstance to have an order take that long and we are truly sorry for this. Have confidence with us on another order in the future!

  • Br H

    Date: 09/17/2024

    It’s so unfortunate, but I would not recommend this shop at all, communication and shipping “delays” are horrible and frustrating. My item is going on 8 weeks of not receiving. Please save your money and shop elsewhere. Also, there is a reason they have very limited reviews/comments on their social media post. They delete them all!

  • Cassidy A

    Date: 08/30/2024

    I wouldn’t recommend purchasing from this business. Was told it would be 12 - 15 days, when I reached out to them from some form of update prior to the 15 days I received a generic response that it would actually be 12-17 days. I sent a follow up email regarding canceling the order, haven’t heard a response and then I sent a second follow up email a week later (7 calendar days) and I have received any type of response. I’m sure the product is great but the customer service feels subpar.

  • Ashley B

    Date: 08/27/2024

    I have ordered from United Monograms a few times and the items are perfect. This last time I ordered on July 12, 2024 I have yet to receive my order. I emailed once and they answered and said they were backed up so it would be a little extra time. I’ve since emailed twice without a response, I have already paid and do not have any update.

  • WENDY W

    Date: 08/23/2024

    SO THAT I am fair. I will say the items I have gotten are good. But the company and customer service is absolutely horrible. Ordered custom monogram set on July 20th. Never got an update. Sent email About 3 weeks later. Boom all the sudden it gets done and ships. But no response to email. Finally a whole month later the set comes in and it is wrong colors. I reach out nicely. No response, Reach out again no response. Finally, 52 emails later bc who doesnt have a phone number *them* They said send a pic of what I got, I do that. They acknowledge they messed up said they will redo it. I said okay. They then turn around and ask if I will take store credit. I said yeah okay either way. Well guess what people... NEVER did they respond again to me. I probably sent 30 emails No joke! Never gave me a store credit, never redid my order and never gave me a refund. So I would say I will take my business elsewhere no skin off my back. I have already filed a dispute with paypal so I will get my money back one way or another! Gotta keep ya head on a swivel these days. How ironic they dont have a telephone number. Imagine that!

  • Keri W

    Date: 08/14/2024

    I’ve followed and shopped UM for many, many tears! They only use high quality tees & sweatshirts ensuring that their products last and age with grace. I will never tire of a classic monogram but some of their newer trendier, styles are just as cute.

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