Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Around April 22nd, 2024: I took my vehicle to the business for recall maintenance, and clutch/flywheel replacement. -May 2nd, 2024: was told the mechanic didn’t perform a task correctly and caused severe damage to the internals of my engine block. Was informed that Fred Anderson will cover the cost of everything for the new engine block and maintenance. -Tried for multiple days to get in contact with a service advisor, trying to get an update on the progress of maintenance on my car. -May 10th, 2024: finally got a response and was informed that a technician with prior experience on my kind of engine was now working on my vehicle. -May 11th, 2024: received a call from the service advisor stating that the car was going to finally be done and ready for me to pick up. And was offered by the service advisor and technician that I was going to need a tune up on my ECU for the new engine block. They asked what kind of tune I wanted and they’ll perform a tune-up for me. I advised them of what I wanted and they said they’d work on it once maintenance was accomplished. -May 13, 2034: car was now running and was in the process of being tuned. Later in the afternoon was advised that the tune didn’t take and that my Air Fuel Ratio (AFR) readings are all over the place now…but idles okay, was advised to keep it out of boost (since I have a turbo on the car) until I got it tuned again. (Showing that I no longer have my tune in my car anymore). -Vehicle was leaking oil directly from the NEW engine oil pan and from an aftermarket turbo drain line. -August 2nd, 2024: had vehicle towed back to Fred Anderson to have the oil pan leak resolved and also have my tune issue resolved. -August 9th, 2024: was told the the only thing leaking was only my aftermarket line when I have diagnosed the leaks myself and found that both the aftermarket return line AND the new engines oil pan seal was leaking oil. Attempted to inform the service advisor multiple times and fight to have it looked at.

  Business Response

  Date: 08/14/2024

  Mr. ***** and our Service Director Bill Depreist have met and worked close together to remedy Mr. ***** concerns. Mr. ***** has picked up his vehicle and will remain in contact with Bill going forward if anything else were to come up. 

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-12-24, I traded in a 2020 Tacoma (bought at Fred Anderson) for a 2024 tundra bought at a different dealership since Fred Anderson closed there Columbia, SC location. I have reach out via phone, email, fax, and chat on their website to try to cancel my warranty multiple times on these various avenues. I have heard nothing back. I got transferred one time after speaking with a representative, and could hear them jokingly say “I don’t hear anyone on the other line” (even though I had just spoken with someone who could hear me), and then they hung up. They are extremely unprofessional and unresponsive to any form of communication. I have all documents needed for this cancellation but no one wants to help or seems to care at all. My family owns 4 Toyotas and I would never send them to this dealership.

  Business Response

  Date: 03/25/2024

   Matthew our Finance Manager has spoken to Miss S**** and everything has been sent to her regarding her cancellations. Because the trade in and the new vehicle were not purchased here, it did not pick up anything in our system. We do see where there were several chats online but we do not see any live conversations. Because the vehicle wasn't purchased here nothing picked up in our internal system. We've found the break down and Miss S**** has been taken care of. Miss S**** knows as well if she needs any further assistance to call Matthew Lauerence directly. 

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21478856, and find that this resolution is satisfactory to me. Got a call from Matthew Lauerence about his compliant. I uploaded the requested documents to the QR code that was sent to me. He informed me how it is going to work. Waiting to get confirmation that is was received and processed. 
  
  Sincerely,
  Sara S****

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Tacoma from Fred Anderson Toyota Dec, 2023. The vehicle has validated **sues. The vehilce has now been in their shop for 5 days and anticipating longer. I am asking for the following: -being put into another new '23 tacoma with no deposit and similar lease payments that ** at least of equal value to what I was sold (black, metallic gray, blue crush) -refund my deposit and Fred Anderson takes over my current lease allowing me to shop for a different brand of vehicle Th** vehicle was shipped to the dealership with defects. Reasonable expectation - paying for a new vehicle warrants receiving a brand new defect-free vehicle.

  Business Response

  Date: 02/09/2024

  Mr V**, 

  I apologize you're having issues with you Tacoma just a short month after your purchase. Unfort it's not often at all but not uncommon at times that something goes wrong on a new vehicle that the manufacture steps in to correct the issue. With some parts being on back order we actually were able to get a part expedited here today and put on. We have a Toyota field technician coming here as soon as this Tuesday to drive the truck now that the fix has been done to make sure it's in Toyotas guidelines, there's literally nothing we could have done faster and our entire team has been in constant communication with you with updates. Victoria even spoke with you yesterday about holding a bigger loaner for you to drive in while we're waiting for this to be resolved. Unfort getting another vehicle is not an option at this point as the 23's are not around with the all new 24's coming out that you stressed you would not be interested in. If everything goes well on Tuesday with Toyota approving their fix that they suggested then you'll be back in you Tacoma as early as then as we've mentioned already. Unfort sometimes these things happen and there just needs to be time allowed for the vehicle to be fixed. I understand your frustration but rest ashore we are all involved with Toyota to correcting the issue. 

  Business Response

  Date: 02/19/2024

  Our management team Bill and Don have been in touch with Mr. V** directly and working together with Mr. V** for a solution with Toyota. Toyota deems the vehicle within standard operations after being inspected by a Toyota field rep. Don is in communication one on one with Mr. V** to do everything we can possible within Toyota. 

  Customer Answer

  Date: 02/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  Joseph V**

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my new Toyota Tacoma truck to the Fred Anderson Toyota Service Center on Friday, October 27 for the 5,000 mile service. When I got it home, I noticed oil on the driver side door sill. When I went to wipe the oil off it looked like someone had stood on the door sill slid their shoe across and it took off the clear coat and paint. I cannot get anyone from the service department to call me back or take my calls.

  Business Response

  Date: 11/03/2023

  Bill Depriest, our Service Director has left a message for Mr. B********* to call back so we can explain the situation. Mr. B********* expressed concern that some oil was in the door jam, if that is correct that would still not make paint peel. The scuff mark looks to be shoes dragging over the door jam over time. We of course want to help Mr. B********* so we have filed a goodwill from Toyota on repainting the door jam. We should here back today and will reach out to Mr. B********* as soon as we hear back from Toyota. If Toyota will goodwill it we'll go a step further and put Toyota protected film over the paint at no charge so whatever is dragging over it will not be an issue going forward. 

• Initial Complaint

  Date:06/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think my daughter got sucked into buying a car under the college graduate program. When I talk to the salesman at first, he didn’t want to talk to me about it because my name was not on the bill of sale. I am formed him that I knew what was gonna happen, and at the time he didn’t wanna listen, come to find out my daughter had text mess message conversations about a blue car. Then the salesman sends over a bill of sale for silver car in small print. The car arrives and it’s not blue it’s silver and they do a credit check and her credit was fine but her income didn’t match so lo and behold after not wanting to talk to me all of a sudden I have to be down there after I told the salesman, I knew what was going to happen, and after being pressured to buy the car at the beginning, it just all seemed not right. My comment to the finance man after I gave everybody in Fred Anderson Toyota of Charleston a piece of my mind was how can you order a car for 22 year old newly college graduate , and then find out at the end of the day that she didn’t qualify and then I have to go in when I told the salesman over a month ago that I knew what was gonna happen and he really didn’t wanna have any conversations with me and then the car coming in silver after I have text messages where they talked about a blue car and after all the dust settle I went in I signed the documents, had a conversation with the salesman. He still wouldn’t acknowledge the fact that he made a mistake on ordering a silver car not a blue car, so I am really upset with Fred Anderson. I think the deal was shady and I actually think Mr. Fred Anderson should know about it. Thank you.

  Business Response

  Date: 06/26/2023

  The reason why Mr. ***** could not be given info in the beginning was because his daughter and his x wife were the only ones that were part of the deal. With privacy laws we can only speak to a third party with permission from the customer. The reason why we did not have the deal approved was because we protect our customers credit score. Approvals are only good for 30 days which it usually takes longer to bring in a car with the inventory situation. This one did happen to come in sooner though. We based our ability to get an approval based on the customers information given to us, unfort some of that info was not correct which lead to needing a co signer. We had an approval with just the buyer but it required more money down so she choose to get a co buyer so she didn't have to put any additional money down. There was nothing shady about it, the customers stepfather actually called our sales associate to thank him for taking such great care of his stepdaughter. As far as the color goes, we sent a consumer sheet with all the specs and the color. The conversation with our sales associate was that he would send over what he could get and the customer gave us a deposit after reviewing the sheet. Mr. *****'s daughter left very happy with the color and the transaction. I can see where there could have been confusion of her end with the color situation and we're more than happy to do what we can to make her happy. If Mr. *****'s daughter would like blue, she's more than welcome to call us and I'll make that happen for her. Once again there was nothing shady about this deal but we want to make sure Mr. ***** daughter is happy. Right or wrong, we're more than happy to help her if she's upset and would like a blue on brought in. 

  Customer Answer

  Date: 06/26/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Number one the salesman never ever told ***** that that was all he could get his Centura over a sales order never mentioned it was going to be silver so that’s a cop out. Number two I sure am happy that the stepfather called and said what a great job cause he didn’t put his name on the bottom line I did, and no one is find me who do you thinks responsible for the note so that’s another copout. When I came there Friday to vent my frustration, the general manager wasn’t there. I did talk to the sales manager who was a nice guy, but no one no one admitted. Any fault And respond about you can’t give out information well you know what they sure did want me down there as soon as possible to Feit signed the documents, so get the story straight 
  Sincerely,
  
  **** *****

  Business Response

  Date: 06/27/2023

  ****, it was great talking to you and thank you for spending the time with me on the phone. We look forward to speaking with ***** and please reach out to me for anything in the future. 

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I took my car in because I heard a squeaking noise when I turn on the AC. Service said it was nothing. April- I took in for noise again. Service said it was nothing. May- AC wasnt cooling. They said it say the AC condenser and need to recharge with freon. July- AC wasnt cooling. Service said serpentine belt needed to be replace and low on freon again. October took back again for AC not cooling and informed me the evaporator was bad and it would be $2000 to repair. I agreed to all the previous recommendation they suggested but the problem was never fixed. But $2000 on top of what I have already paid for this problem is ridiculous. I have called for the past 4 weeks and left messages for Billy (Service director) and Steve (General manager) with no return call from either.

  Business Response

  Date: 11/16/2022

  Contact Name and Title: Steven R*****
  Contact Phone: ************
  Contact Email: *******@anderson-auto.net
  I apologize but I have no messages from *******. I was out of town yesterday so I had my Service Manager call yesterday. The voicemail was full so he sent a text yesterday at 5:16PM and has not yet heard back. From looking into this it def sounds like we owe ******* a new condenser. If you can please return the text and we will get this scheduled right away and I apologize it's taken several visits to fix. We look forward in hearing from you and solving this issue right away.

• Initial Complaint

  Date:06/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased all extended warranties for the 2019 vehicle I purchased on June 2021. I was told I was to come to dealer for "free" oil changes if it was done in 1 year or 10k miles whichever was 1st, which I did (Auto bought at 21k miles) car doesn't have 28k miles yet and I am told I have to pay $150 for 30k mile service. I expect to pay for that service when the car is at 30K and I was harrassed when talking to service manager "Tim".

  Business Response

  Date: 06/17/2022

  Business Response /* (1000, 5, 2022/06/13) */ Contact Name and Title: Steven R***** Contact Phone: XXX-XXX-XXXX Contact Email: *******@anderson-auto.net I've left ********* a message so I can explain what we already have. The complimentary oil change is done as long as the vehicle has it's factory required maintenance done. Due to time, not mileage the 30K Was required. We even offered to do the oil change and to come back at 30K if that would make her happy. ********* could have paid for the oil change as well and not have to do the 30K service at all. It's up to ********* if she would like to take advantage of the free oil changes or not. I'd be more than happy to explain and help as well if I receive a call back Consumer Response /* (2000, 7, 2022/06/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with the discussion and resolution. Please close the case.