Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They over charged my for warranties I did not want or know about. In fact, I just recently found three of them in an envelope under my floor mat of the passenger side. I did not have a need to vacuum that and remove the floor mat before. I was not given this previously or knowingly. I made it clear I never wanted to come to this or any Nissan Dealership again after my awful experiences. And yet they charged me $289.00 for F&I Synthetic Service to be completed at their Dealership, which I knew nothing about. They also charged me for a 72-month 72,000-mile wrap around warranty for $3590.00, which I declined. The vehicle was a 2018 ***** ***. It was already 69 months old on 9/30/2023. Who would pay $3590.00 for a 3-month warranty? I did not agree to this. They also charged me for Nano Care Protective Coatings for $750.00. I did get a refund of $3290.00 on the $3590.00 warranty. I am out $300.00 plus interest. I believe the finance company is refunding$264.00 of the $289.00 F&I Synthetic Service. I am out $25.00 plus interest. I have not been able to get a refund on the Nano Care Ceramic Graphene warranty. I am out $750.00 plus interest. I am still owed $1075.00 plus interest and the $25.00 gift card I was promised. I have attached much documentation of my emails, and the warranty information I finally found. Please help me get my monies back for these injustices I endured. Please see documentation, as I tried to resolve this myself.

  Business Response

  Date: 01/06/2025

  The vehicle was purchased in September of 2023. I understand and willing to make a concession. The Nano was applied and not a cancellable item as described in the paperwork that was signed. I am willing to make a 1 time offer of $500 to cover the $300 from the warranty, interest and gift card. Thank you.

  Customer Answer

  Date: 01/06/2025

  I am seeking the full $1078.00. Nissan of Charleston fraudulently copied my signature on 3 documents, overcharged me, did not give me all the information, hid documents, and used underhanded tactics.  They should be ashamed.  Charging $3,490 dollars on a warranty good up to 72 months on a vehicle 69 months old, charging me for oil service at thier facility, when I clearly stayed I did not ever want to deal with Nissan ever again.  Never mad le good on $25.00 promo.  Overcharged for car repairs fixing the same area for 2 years.  Charging me for Warranties, I did not request, know about or want.  Completing paperwork while they sent me home to get my car title.  Hiding the warranty paperwork under passenger seat floor mats.  

  I suffered much, time, money and heartache over this.  I will never get back the interest I paid for these Warranties.  Or the overcharged repairs.  

  So no.  I deserve a full refund as requested.  I didn't do anything wrong and they advantage of me.

  Please understand how unfair, unscrupulous, and corrupt Nissan of Charleston is and help me receive my money back.

  Thank you. 

  Business Response

  Date: 01/10/2025

  Even though this car was purchased almost a year before they were cancelled, I will refund the $1075 to her. 

  Customer Answer

  Date: 01/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22666493, and find that this resolution of a refund of $1075.00 is satisfactory to me.  Thank you.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 29, 2023, I purchased a 2021 Nissan Armada from Hudson Nissan of Charleston. During the sales process, I agreed to buy what I believed was the primary warranty. However, just before finalizing the sale, multiple additional warranties were introduced with confusing explanations. I felt pressured into making quick decisions without fully understanding the coverage. Shortly after the purchase, the vehicle developed several significant issues: Rear Bumper Sensor Malfunction Occurred approximately one month after purchase. Repair cost: About $700. Not covered by any warranty despite being a critical safety feature. Windshield Wiper Fluid Assembly Failure Occurred a few months later. Repair cost: Estimated $800 to $900. Again, not covered by the warranties. Collision Detection System Failure Occurred shortly after the second issue. Repair cost: Over $4,000. Not covered, resulting in a substantial financial burden. I contacted Hudson Nissan of Charleston to express my concerns and was directed to Nissan's customer service hotline (1-800-NISSAN-1). After several days of communication, I was informed that no assistance or compensation would be provided. As a loyal Nissan customer, I am deeply disappointed by the lack of support and resolution. Resolution Sought: Reimbursement for the repair costs incurred due to these defects. Review of Sales Practices at Hudson Nissan of Charleston to ensure transparency and prevent misleading warranty presentations. Clarification on why the warranties purchased did not cover these significant repairs.

  Business Response

  Date: 10/07/2024

  We have been working with Zane to find a solution. we have found a part and he has talked to my service manager and we were able to get cost down substantially. Part has been ordered and our service manager has talked to him on Saturday. Will keep you updated

  Customer Answer

  Date: 10/07/2024

   I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  My complaint can be closed with Nissan. They worked with me to resolve my issue. Thank you for your support.
  
  Sincerely,
  Zane P****

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was brought in for service due to rumbling at 60mph, acceleration issues on bridges. After inspection, new air flow sensor was recommended as well as rear brakes to repair the issues I presented, I confirmed and paid around $1250 at pickup. Service technician stated the car was ready to drive. The car immediately had issues pulling out of the lot, was running much hotter, and the acceleration issue was exasperated; it cannot reliably reach highway speeds and the inconsistency on the acceleration made it very unsafe to drive home. I nearly got hit pulling out of the dealership as the car stalled turning left with oncoming traffic. I immediately notified the dealership and brought it back the following morning. Any further repairs are in excess of the worth of the car. The technician advised a test drive after the repair was never performed and "there is no way the technician would have let it leave the lot in that condition if he had test driven it first." As a consumer, the presumption is that you don't know what issue the car has when you bring it in, and the presumption is when you pay for the repair it is restored to an adequate state; it was returned much deteriorated compared to when it was brought in. The car is now inoperable, and any further repair would be in excess of the fair market value of the car. Had the mechanic completed due diligence, I could have made an informed decision to not purchase all repairs necessary to restore my vehicle in operative condition. The dealership did not return the car in a legally operative condition, did not adequately troubleshoot the extent of the issue the first inspection so I could choose whether full repairs were warranted, admittedly did not test drive the vehicle to ensure it was in operating condition prior to returning it to me, endangered me by giving me an inoperative vehicle to drive home I was forced to purchase a new car so I can at least drive to work.

  Business Response

  Date: 08/31/2024

  Mr. ***** brought his vehicle in with the concern of the check engine light being on and the inability of his car to accelerate beyond 3o mph. Upon initial Diagnosis, we discovered the vehicle had a current fault code for the Mass Air Flow Sensor. We tested the sensor and confirmed it was not working properly. We recommended the replacement, as this issue was triggering the check engine light and contributing to the acceleration problem. We proceeded with the repairs that Mr. ***** approved and noted that this would be the first step in a potential repair. After completing the repair, the check engine light was extinguished. However, upon further inspection when the vehicle was returned, we discovered the catalytic converters were clogged, impeding adequate exhaust flow and causing the vehicle to experience reduced performance. Although there were not any codes indicating converter issues, this could only be diagnosed after the initial repair.

  We are willing to sell the vehicle at auction, and give him the net proceeds of the sale. The current vehicle is a 2011 Nissan Altima with a VIN of ****************. The vehicle has 92612 miles. 

  Customer Answer

  Date: 09/03/2024

  
  Complaint: ********
  
  I am rejecting this response because: Business response is erroneous. Attached is evidence the car was brought in for shaking at 60MPH, not 30. See schedule confirmation **********. Car was no longer able to reach highway speeds after initial service and is now inoperable. Following, an mp3 recording can be made available as evidence the mechanic failed in duty of care to test drive the car prior to releasing it to me after saying it was ready. Your technician admitted to as much. It was not ready, and it is dangerous to release inoperable cars to customers without telling them the car is inoperable, which would have been apparent had the mechanic followed duty of care to test drive to ensure it was safe. Following, at no point was it communicated that the repair was a "first step" or that potential future repairs could be necessary at the time of service. Please produce evidence to substantiate. If potential repairs to restore the car to operation were necessary, this should have been mentioned prior to letting me drive it home, which was dangerous.
  
  Compensation I'm requesting is only the cost of the original invoice of repair. I am not seeking Hudson Nissan to also pay the fair market price of the car, the depreciation, or anything in excess of the original repair. This is exceedingly reasonable given the safety oversight and lack of resolution. 

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/09/2024

  We are willing to purchase the 2011 Altima from Mr. ***** for the amount of the bill. Please have him contact Austin R**** to start the process. Thank you.

  Customer Answer

  Date: 09/16/2024

  Hello BBB, 
  
  Case ******** was recently closed and it was remarked that the company made a good faith attempt to resolve the issue. They offered to purchase the car for my asking price, something I requested of them in August and was denied. 
  You need to be aware this offer was made hours after I told them I would be selling the car for scrap to company Peddle. Hudson Nissan would have been made aware of this as it required me to get the keys from Kenny, whom I told I was selling it offer to recoup losses and told him to tell Austin, his manager.
  This means they proposed a solution that couldn’t conceivably be rendered only after finding out the car had been removed from their lot and sold for very little.
  I’d ask you to reopen this care, because the resolution was not in good faith. It is not physically possible to accept the offer they proposed, and they had foreknowledge it was impossible.
  
  Thank you,
  -*****

• Initial Complaint

  Date:08/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21, 2023 we went to purchase a vehicle that was listed on the dealership website for 28,490.00. The original contract had a mark up on the price of the car of 2,501.00. I asked what that was I was told not to worry about it that we would go over all of the figures when we finalized the deal. The finance guy had my son and I electronically sign a pad and he started clicking our signatures on form on the pad. He said he would go over the prices of any add-ons and what they were for. That did not happen originally he had charged me 907.00 for wheel and tire warranty, 3289.00 extended service/maintenance contract, and 1,200 GAP. I never agreed to these items. They did void the original contract after I complained about it. The 907.00, 3289.00, and 1200.00 fees were removed on the new contract. Originally I was told the Hudson Nissan Lifetime Certified Plan was free. During the process of the new contract I was told by the finance guy himself that he knows he told me it was free, but it actually costs 1,187.00 and that fee was added to the total price of the vehicle. I asked two finance guys what the remaining 1,314.00 price increase was for neither of them could give me an answer. I have been told that the Lifetime Certified Plan cannot be declined or waived. It's required for all used vehicles sold by them. I have no intention of having Hudson Nissan work on the vehicle. I should not be required to pay the 1,1187.00 for the Lifetime Certified Plan that I was originally told it was free, but snuck into the price of the vehicle. During the sale process the sales manager had agreed to replace the damaged passenger side mirror at no additional cost . That is being used as part of the excuse as to why I have to pay. I am willing to forgo the mirror to not pay the fee. The price for the plan should be listed in a separate box for future sales and not tacked onto the price of the vehicle. It's very deceiving doing the process they are currently doing.

  Business Response

  Date: 08/30/2023

  We have resigned April without the coverage she initially approved. The $1187 Hudson Lifetime Certification is an optional coverage that was elected and signed for. Our Lifetime Powertrain Warranty is complementary warranty we offer on vehicles that qualify, this being one of them. It has nothing to do with the Lifetime Certification Plan that was elected. Attached on what she sent in, it shows additional coverage that she elected and signed for. We will refund her the $1187, but she does lose all the coverage that is included on the Lifetime Certification Plan that is attached. My finance director will be reaching out to her and letting her know that the $1187 will be going to her lender as she financed the vehicle. 

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/4/22; Purchased 2020 Rogue for $26,769. I got a $9000 trade in for my 2015 Altima. After pay off, I would have (+) $6419.44 in equity. Hudson Nissan was not 1st choice. I was referred to Hudson Nissan by a friend & business owner who gave me the cell # of one of the managers. I was told he would treat me like I was his own daughter. The first thing I said to the him was that I couldn't borrow any more than $15,000-$20,000. Unfortunately I was also in a time strain due to a commitment out of state on 10/8, which I also disclosed immediately. I bought a 2020 Rogue (highly recommended) borrowed $21,586 which was $1,586 over budget and hated it. (Extra of $679 for doc fee, $500 for IMF {which I was told would be taken off and wasn't} and $57.50 for New tag fee). I picked up a Rogue on 10/6/22 and signed all the papers. (I was extremely exhausted and was leaving on Friday after my 12 hr shift) When I arrived to my destination out of town I immediately called the manager; explained my concerns. I asked if I should drive immediately back. He assured me I would be taken care of and not to worry, he would see me on my return. On my return, I drove directly to the dealership. nothing on the lot worth buying at that time & I was told to check back, they get vehicles in everyday. I spent every evening there for the next 10 days, I finally settled for a 2017 Jeep Wrangler for $27,960. When I walked out of there I had a $29,152 loan which was WAY more than over budget. I didn't understand how when the Jeep was only $1,191 more than the Rogue. Well as it turned out; I got another IMF fee for $500, another Doc Fee for $679 and another Tag Fee for $57.50; not to mention a $4670 serv contract that was supposed to be $2000. This equaled $7143 - $6419 equity left me in the hole (-) $723 to start. There was DMV issues as well, and I lost my personal plates that I paid for already for year $70. I was driving with these plates not knowing, for over 2 months.

  Business Response

  Date: 02/17/2023

  We are more than happy to try and trade her out into a more comfortable payment. She had signed for both cars and the amounts, but we will strive to get her where she needs to be. As she stated, our inventory changes daily. Please share my name with her so I can personally assist her and have her give me a call to schedule an appointment with me. Thanks you and have a great weekend!

  Customer Answer

  Date: 02/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me. I not only want a resolution with a payment within my budget; I also want the original trade in amount I was granted for my Nissan Altima.

  I was offered $9000 minus remainder of payoff for Altima.  This was approximately $6500.  With all the fees x the 2 vehicles I lost all of the equity I had and started with a negative balance.  This is unacceptable!!  I have done a little bit of research with other businesses and there are not fees associated with buying/trading a vehicle like Hudson Nissan.

  Please forward the name of manager I need to get in touch with as soon as possible.
  

  It should also be noted that due to the delay in Hudson Nissan being in contact with the DMV; I not only lost me personalized plates I paid for (the entire 2023 year) but I was driving with plates for over 2 months that were not registered to the Jeep.  I got a letter from DMV that said I had no insurance on the Rogue for over 45 days and I was going to have license suspended.  When I went to DMV they had no information that the Rogue was sold and the Jeep was purchased.  I had to provide all that information and pay for a new registration and plates, AGAIN!  This too needs to be resolved.

  Thank you.

  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my car 4 times in the last year for a leak where my car has flooded. My insurance company has covered the leak twice, the third time the dealership repaired and this time they told me I need to have the be on cleaning regimen for my sunroof drain. Each and every time in the last year they have cleaned out and told me they cleaned out these drains on the sunroof. They asked me if I parked under a pine tree. There are pine needles clogging the drain. This time they keep telling me **** has to send out inspector. **** states no inspection that its the workmanship, they need to fix the problem. Austin the Director said he would keep a close eye on the car. My car still is not fixed.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 8, 2022/08/11) */ Customers vehicle was seen by Charleston Nissan back in 2021 for a water leak due to clogged sunroof drains and has returned with year with the same problem. cusotmer reached out to her insurance company feeling as the work wasnt completed properly back in 2021. Customers insurance company verified in person with an agent work completed back in 2021 was completed properly and the vehicle has been subjected to envorimental conditions causing the drains on the sunroof to clogg again. insurance company reccomended the use of a car cover due to the unique conditions causing debris to clog the drains again. Insurance has approved the repairs and work is currently being completed at this time to resolve the customers concern. Consumer Response /* (3000, 10, 2022/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Would like to wait to see if roof leaks again since this is 4th time. It's now been recommended to get drains cleaned out with oil changes and cover the car with a cover. I know of a person with the exact car features and year. She has never had to have drains cleaned out nor is her car covered 24/7. I have purchased a car cover cover. I think the car system has been cleaned out four times within a one year period of time. Will have to see after this car repair and see what happens. Last time I was told should not have another leak.