ComplaintsforMaymont Homes LLC

• Initial Complaint

  03/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently received a letter from a debt collection agency. They said they were attempting to collect a $2,400 debt that I owed Conrex. I asked them why I owed Conrex, they stated that they had not received a ledger from Conrex with any information about why the debt was owed. I then called Conrex, they also stated that they did not have any information about why this amount was owed. The rep stated that it had something to do with my move-out date but could not explain what the issue was. The debt collection agency is threatening to put this debt on my credit and no one even knows where this amount came from? I moved in the property in February of 2019, I moved out August 28 or 2021. During my residency, I never missed a payment and I never had a late payment. I was an exemplary tenant and I left the house in immaculate condition inside and out. Not to mention that I paid a $1,300 security deposit, so that means that Conrex is claiming that I caused $3,700 of damage. I expected to receive my security deposit back, minus a cost for a basketball goal that I left, and prorated rent for me extending my move out date from 8/24/21 - 8/28/21. Before I moved out, I asked could the inspection be scheduled in the afternoon so I could be present, they refused. It is no way that they viewed the property after I left and could charge me for anything. I replaced the air filters the day I left and left an additional air filter sitting in front of the unit. I replaced the toilet seats. I replaced all bulbs that were blown. There was NOTHING to clean. I left no trash in or outside the house. I had the entire lawn cut before I left, including all of the bushes trimmed. I stayed there for 2 and a 1/2 years, they would have to paint anyway. I have always received my entire security deposit back from every unit I have rented and I have no negative reports on my credit. I am appalled by their blatant disregard for me as a great tenant and the embellishment of damages to extort money.

  Business response

  04/01/2022

  *****, thank you for reaching out and allowing us to look into this situation further. We are having our corporate management team review your account. We will be in touch with any additional findings and results or this investigation. If you wish to provide any other information, please contact us here or at **********@con-rex.com. Thank you! Consumer Response /* (3000, 10, 2022/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am waiting for them to conduct their investigation. Business Response /* (4000, 20, 2022/05/09) */ Lori, a manager is reaching out to you today regarding this situation. Thank you. Consumer Response /* (4200, 22, 2022/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I checked my call log and voicemails, I received no call from anyone related to Conrex. Business Response /* (4000, 26, 2022/05/25) */ Hi Lori. I will follow up with our management team and ensure someone is able to contact you regarding this. Consumer Response /* (3000, 33, 2022/06/21) */ Hello, Conrex has made no attempt to contact me. I have not received anything from them via email, mail nor phone call. They have not provided any explanation as to why they based their damage assessment on a walk through that was conducted prior to my move out date instead of after. I need to assured that their complaint has been withdrawn from the debt collection agency and refunded my security deposit minus the trash removal fee and the prorated rent for the two additional days I stayed. Business Response /* (4000, 40, 2022/08/02) */ In order to resolve this complaint, we have issued a credit in the amount of $3099. We have informed Ms. *********** of this resolution. Thank you. Consumer Response /* (3000, 33, 2022/06/21) */ Hello, Conrex has made no attempt to contact me. I have not received anything from them via email, mail nor phone call. They have not provided any explanation as to why they based their damage assessment on a walk through that was conducted prior to my move out date instead of after. I need to assured that their complaint has been withdrawn from the debt collection agency and refunded my security deposit minus the trash removal fee and the prorated rent for the two additional days I stayed. Business Response /* (4000, 40, 2022/08/02) */ In order to resolve this complaint, we have issued a credit in the amount of $3099. We have informed Ms. *********** of this resolution. Thank you.

• Initial Complaint

  02/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  About a month ago, my husband and I filled out an application for Conrex. Our application was denied because "student loans do not count for income, please look into getting a guarantor." We did have a guarantor who made an adjusted gross income that would have been acceptable according to their website. After about a week of NO RESPONSE to the emails I sent the leasing manager, ********* Warriner, I decided to use a different guarantor. ********* claimed our guarantor was good, but she demanded another pay stub(despite us already providing a month's worth). We submitted the paystub to her and she told us my husband and I would have to pay the application fee(again). We did. I emailed her to make sure she had received the application and got no response. Several days later, I followed up on the email, no response. A day or so after, I called and they said ********* was in a meeting but they would make sure she got back in contact with me. The next time I called, the was supposedly out of office. Today, which is over a month since I first applied to the house, I finally called the company to ask for an update. They said my application had been denied and I had received an email. I did not receive an email. There was no indication about why my application had been denied or why my emails had gone unanswered. After several hours of crying, I decided it was time to take action. It is not okay that we were forced to pay an application fee twice and that we were not contacted regarding our application status in a timely manner. It is not okay that we were seemingly rejected for no reason. This company is taking advantage of people who need housing by stealing application fees. This is not a company who sees their residents as anything other than a dollar sign. This is a disgustingly cruel and inhumane company. Our resolution would be to have our application fees(totaling 330 dollars) refunded. We also ask that the business take a hard look at itself.

  Business response

  03/17/2022

  Business Response /* (1000, 5, 2022/03/01) */ *******, We sincerely apologize if there was any miscommunication during our rental process. We are taking all feedback into consideration and are undergoing some restructuring to ensure that problems like these are not perpetual issues. We have processed your request to refund your application fees. Please allow 3-5 business days for your refund to be processed and credited back to your card. We welcome further feedback at the email address provided. Thank you!

• Initial Complaint

  02/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  These people are complete scam! My sister and I both applied with my husband we each paid the $55.00 fee, however when calling they say the applications cannot be found. After 5 calls 3 different stories we asked for the charge to be refunded as the application was not found. They said they couldn't refund it due to it being for the background check... how can you do a background check on applications your system cannot find!? I was advise by my bank to contact the merchant first and if that does not work to give them a call. I called left a message and am giving them time to get back to me. is been a week and at this point I think contacting the bank and reporting them for fraud would be best. Do yourself a favor do not work with these people. They have a call center and no one is on the same page.

  Business response

  03/17/2022

  ******, we appreciate you taking the time to provide this feedback. We were able to find your application, and the leasing agent for your area sent you an email regarding this 2/8/2022. We did use the application fees to run the full report and background check, therefore they are nonrefundable. If you would like to provide additional feedback, please send us an email to the address provided. Thank you!

• Initial Complaint

  02/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On January 10, 2022 $55 was taken out of my bank account by Conrex Property Management for an application fee to rent a property. I sent the payment on the 8th of January. I received an email from Conrex Property Management saying that the property was no longer available. This email also said that my application was approved and they had been trying to reach my for 2 days. I called this person and she said that she had tried to call me but did not leave a voicemail because in her experience, people don't respond to voice-mail. I checked my missed calls and it shows that I never received a call from her. She sent me a text message which was buried in all the other text messages from all the other property management companies as I was looking at multiple properties. I did not expect text message to be the sole means of communication from a property management company as every single other property management company and every single business for that matter that I've ever dealt with has called, left voice-mail, and emails. I want my application fee back. And I want this person to face some sort of repercussion. I lost my dream home because this lady didn't do her job right. I then emailed her supervisor who has not responded to any of my emails.

  Business response

  02/01/2022

  Business Response /* (1000, 5, 2022/02/01) */ Thank you for taking the time to provide this feedback. We are sorry to hear that you were not satisfied with the service you received from our leasing team. The application fee is nonrefundable because the money was used to screen the application and run the background check. We would be more than happy to provide clarification on our processes to provide some sort of resolution. When an application is submitted for a property, we are bound by Fair Housing Law to process the applications in the order in which they are received. This means that a person could have an approved application, but someone else could be approved for the same property due to that application being submitted first. However, we strive to provide quality and affordable housing to all applicants that qualify. This means that we do offer the remaining approved applicants the properties that are available. Our Leasing Agents are specially trained to uphold Fair Housing Law and utilize whichever method of communication that the prospective tenant prefers to begin the leasing process. Often, this method is a phone call, email, or text message. We understand it can be very frustrating to not receive the home you are hoping for. This employee did call, send a text message, and then an email. The text message going unseen would not be grounds to administer repercussions for this employee. If there is anything we can do to assist you further, please contact us via the email provided. Thank you! Consumer Response /* (3000, 7, 2022/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) No. I never received a phone call. And the only email I got was an email saying the home is no longer available. I called the associate who emailed me and she said my application was approved but because I did not respond to her one text message, she gave the property to another applicant. I never agreed for text message to be the means of communication and any business should make phone calls. She also said she doesn't leave voice mails? Any business should leave a voice mail as well. I have my call log that will show I never received a phone call from her. I can also show my inbox showing the only email I received was after she offered the property to someone else. Business Response /* (4000, 10, 2022/02/08) */ ***********, We again offer our sincerest apologies that this situation was not handled in a way that would have allowed you the home. We will ensure the appropriate departments are notified about your situation, so that we can confirm that we are following up with each person promised a returned call in the future. We will also take your feedback regarding voicemails into account. That is certainly the level of service we would like to provide. We do have on record that our agents did contact you via email multiple times, as well as calling and texting you. One email was sent 1/9, and two emails were sent 1/10. When this agent did not receive a response, she was required to move down the list of approved applicants. However, the positive side to applying for a home with Conrex is that you can transfer your application to another property within 30 days (if more than 30 days have passed since you applied, you will need to pay the $55 application fee again). We currently have several homes available in your desired area that we recommend taking a look at. It is always our goal to provide top notch customer service every step of the way. Please let us know if there is anything we can do to assist you further. Thank you! Consumer Response /* (4200, 17, 2022/02/15) */ This is all simply not true. I did not receive any emails from Conrex Property Management until the 10th of January, after the home was offered to another applicant. I also have already included my call logs that will show that I did not receive any phone calls from Conrex Property Management until after I called Conrex Property Management, which was on the 10th of January after I received the email (the first email from Conrex Property Management) on the 10th of January which again, was after the property was offered to another applicant. I would love to see proof that an email and/or call was made to me before the property was offered to another applicant!

• Initial Complaint

  01/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My mom and I moved into this property in the middle of October 2021. After refusing to move into the property we originally picked because of black mold they started to treat us different. They gave us addresses of more homes to look at and some were not listed on their site. They delayed us moving and stop communicating with us. They told me they were not going to prorate the days we didnt stay there even though we paid to move in October 1st 2021. They stop communicating with us but they did prorate the rent after causing stress and delays for no reason. The house obviously need a lot of repairs. In less than two months the floor buckeled in the hallway. They sent a crew to pull the floor up and replace the wood. All the floors were gray now the hallway has brown floors now. The plumber has been here three times because the pipes and shower keep backing up. I was told not to use that bathroom for over three weeks now. Tomorrow the plumber will be here again. Today I opened the closet in my mom's room (who recently just passed away)just to find that black mold is covering the closet and clothes. I called no one answered. The only people who talk to me is maintenance. There is no insulation in the house. When you turn the heat on the windows sweat to the point you can't see out of them. The utility company they used had two different bills for January 1st 276.00 2nd 202.22. I paid it on 1/10 it was due 1/12/2021. I get another bill for 321.00 two weeks later thats due2/4. I was told by simplebills that the money that was deducted in January was added to the new bill and I said why didnt anyone inform me. No answer. I feel like they turned on us after refusing to move in the first house with the mold. My mom was bed bound and I had her in a room with mold. How would that make you feel? Phillip and Belinda stop answering my calls. To this day I can't get anyone to call me from that office at all. Sad. You can literally see outside without opening the front door.

  Business response

  03/14/2022

  Business Response /* (1000, 5, 2022/01/31) */ *******, Thank you for taking the time to provide us this feedback. We apologize for these negative experiences that you have encountered in your home. We have informed the proper management of your complaint. They will be reaching out as soon as possible to try and provide a solution. Thank you. Consumer Response /* (3000, 7, 2022/01/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I left a message a day ago for someone to get in touch with me. No response yet. But I will see if they call me. Business Response /* (4000, 9, 2022/02/02) */ *******, We received a response from the members of management that reviewed your complaint. We recognize that situations like this can be frustrating, and sincerely apologize for any inconvenience that this has caused you. We also offer our deepest condolences to you and your family regarding the loss of your mother. Upon reviewing your file, it appears that all issues mentioned have been resolved or are currently being resolved. If there are any other problems that you are having with the home, we must have a maintenance request on file in order to have the job completed. We welcome you to submit maintenance requests for the issues you are having with your insulation and gap in the front door. We have completed all maintenance requests that were submitted before your most recent request put in 1/28/22. We have assigned a maintenance vendor to this job so that someone can ensure your home is mold-free. If this vendor has not reached out to you regarding this maintenance request, please give us a call Monday-Saturday 8am - 7pm EST at (***) - 4CONREX ( (***) ******** ). Our customer service agents will be happy to assist you with this further. If you would like to discuss this matter further, please reach out to the provided email address. Thank you! Consumer Response /* (4200, 11, 2022/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The plumber didnt show up Monday. Its been put off to next week. Its always someone here repairing something. I asked for someone to call me to discuss my options. No one will call me to discuss my concerns. Business Response /* (4000, 16, 2022/02/10) */ *******, We completely understand your concerns. We have reviewed your account and have informed additional management of these concerns. Someone will be contacting you before the end of business today regarding these issues you have experienced. Thank you kindly for your patience. Consumer Response /* (4200, 18, 2022/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The plumber just popped up out of nowhere yesterday. They cleared the bloockage but the same issue that caused the blockage is still there. Inwas told that I can use it but not for #2. Nobody has eesponded to be regarding being here breathing in this air. Black mold is in the crawl space where an open vent is under the floor where the ductwork is. The restoration guy told me that it is being circulated because of the reason I just mentioned. I shouldnt have to use me renters insurance for a room because Im not at fault here. Just to think nothing was never asked regarding moving me out until the get to the bottom of whatever their plans are. They just tell me anything and I have rights as a tenant too. The Alabama laws for black mold is clearly states what role the lanlord should take to address the issue and they have not done that. When I called maintenance to ask when were they going to send the plumber yesterday he popped up out of nowhere. At this point no one has called to discuss anything after my talk with Phillip on 4/4. He told me to let the other company come tomorrow to get me off the phone because no one has showed up yet. The safety of my health needs to be addressed. Thank you.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Over $10000 in damages to our property (vehicles)due to a dead tree 5 feet from the house that Conrex refused to take care of.After we moved out of the property,we left the house very clean and no damage to the property.Conrex hit us with a $4000 bill for things like batteries in the smoke detectors.What a sorry company.Do not ever rent from this company.You have been warned

  Business response

  03/14/2022

  Business Response /* (1000, 8, 2022/01/31) */ Steven, we apologize for this situation and any inconvenience this may have caused. We have received your complaint and escalated this matter to the proper contacts at our corporate headquarters. Be on the lookout for further correspondence from them. Please reach out to our complaint department at **********@con-rex.com if you have any additional concerns or feedback! Thank you.

• Initial Complaint

  01/12/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I started a lease with this company back in January 2021. In the month of March I started the ERA process. Conrex then sold my property to another company called Vinebrook. Fast forward to October 2021, ERA issued a lump sum payment on my behalf and it was issued to conrex via direct deposit. I just found this information out last week. Since October, I have been reaching out to Conrex and my new landlord due to all of the eviction notices that I received. Conrex received the money via direct deposit and never sent the money to my new landlord. My new landlord and ERA have reached out to them on several occasions and they will not respond with a resolution. Now I am due to be evicted yet conrex has had the money since October. The new landlord never received the money but Conrex did and never sent it over. Its been 3 months and Conrex still hasn't given my landlord the money. I've been calling, emailing, leaving voicemails and still nothing.

  Business response

  03/01/2022

  Business Response /* (1000, 5, 2022/01/17) */ We appreciate this situation being brought to our attention. In our system, it appears we did receive the ERA payment. The payment was marked as belonging to Vinebrook at the time the payment was received, 10/26/2021. I have made all relevant parties aware of this. They have been informed to issue this payment to Vinebrook as soon as possible. Please let us know if we can be of additional assistance in any way.

• Initial Complaint

  01/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My roommate and I applied for a house in Birmingham on 01/04/22 and paid the $110 application fee. On 01/06/22, my roommate received a call from Conrex stating that I was not approved but she could be approved if she provided more income information. I then called Conrex myself because they did not try to reach out to me to provide me with this same information. Upon reaching a representative, she told me that our application was still pending and they had not reached a decision. I called again on 01/07/22 and the representative told me that they still had not reached a decision and that she would give my information to Shawn Hunter to give me a callback and to anticipate her calling within 24-48 hours. I did not receive a call within that time frame. So today, 01/10/22, I called again and this time the representative told me that our application was dated for 01/09/22 and that it takes 3-5 days to process. Obviously, this was untrue being that we applied almost a week ago. I communicated this to the representative and she could not give me any further information but stated she would try to get in touch with Shawn. I waited on hold for 20 minutes just for her to tell me Shawn was in a meeting and that she would call me back. Shawn never called me. Every single time I called Conrex I received a different answer regarding my application and I still have not heard anything from them as far as an approval or denial. It's been almost a week now and they should have given us an answer by now. At this point, we want is our money back and to withdraw our application. It should not be this difficult to rent a house.

  Business response

  01/25/2022

  Business Response /* (1000, 5, 2022/01/11) */ We sincerely apologize for the issues you experienced with the application process. We completely understand the confusion and frustration about the mixed information you were given. I would be more than happy to explain what the representatives were seeing when they were reviewing your application. When a group application is considered, the applications are processed individually, but considered as a group. In your situation, if your individual application was technically "denied" but your roommate's application has the ability to be approved, it would still be considered pending. If more information is added to the application later, the date in our system updates to the most recent edit. This is more than likely why the application appeared to be dated from 1/9. This being said, we are in the midst of processing this group application and verifying the information provided. We are unable to refund the application fee due to the fee being used in the screening process for background, credit, and rental history checks. We utilize a third party to obtain these reports, and your application fee goes directly to that service. If you have any additional questions or concerns at all, I have attached the email address in which we receive feedback/complaints. Thank you.

• Initial Complaint

  01/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Entered by BBB staff LO: Consumer states she keeps asking for a copy of her contract but they always tell her it won't print and the consumer has not been able to access it. She also had to sign a contract for Simple Bill, which is an additional $31.00 fee, plus the amount of the bills. The bills are under *********** instead of the consumers name and she doesn't understand why. She is unable to view her own bills and if they aren't paid on time they are added to the rent the following month. Consumer states the house needs a lot of work. She also stated that her daughter tried to pay the rent and she had to use Quick Pay and there was an additional $10.00 fee that the consumer was not aware of.

  Business response

  03/01/2022

  Business Response /* (1000, 5, 2022/01/10) */ Contact Name and Title: ***** ***** Contact Email: ******@conrex.com We appreciate the feedback. We would be more than glad to send an email with the lease, ledger, or whichever contract is needed. Please send an email to the email address attached, and we will have a team member assist you with this. SimpleBills is the newly implemented utility billing system used by Conrex. Each tenant is required to sign an addendum to their lease stating that they will be in accordance with the SimpleBills requirements. These requirements include paying the utility bills via the SimpleBills portal instead of the utility company. The purpose of this system is to provide one simple and convenient place for our tenants to pay their utilities. If there are any additional questions or concerns regarding the SimpleBills system, please let us know. Thank you.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My husband and I applied to rent a house through Conrex Birmingham. We paid our $55 each, that's a total of $110, after filling out our applications. We were told it would take 3 to 5 business days for the rental application to be approved or denied. We submitted our applications on Monday, November 1 2021. We began calling on Monday November 9, 2021 to check on our application if it had been accepted or denied. my husband was finally connected to a leasing agents voicemail, left a message, never received a call back. Tuesday, 7 business days now, I called again, Finally spoke with the rep and was told the offices were closed. Wednesday, 8 business days now, I called again, Finally was connected with a rep who then connected me to a leasing agents voicemail which was full and not excepting further messages. I called back again and told the rep that the leasing agent's mailbox was full and at this point I was beginning to think they were running a scam and I was going to contact the Better Business Bureau to report them. I told her that I had never received an email on whether our rental application was approved or denied and she said if we did not receive an email that our application was approved and then I told her I could see on the website that the house we wanted to rent was now off market. She gave me a leasing agents name and said that she was in a meeting and would call me later that day. Of course she never returned my phone call. We never received an email about anything. Today, Thursday, November 11, 2021, I spoke with that same rep again and she said that all of their Birmingham properties are currently under renovations and that's why we've never received a a call about our rental application. Why did they take our money for a rental application on a property they never intended on renting to us? My husband drove by the property and it is still empty with no renovations. Conrex is running a scam to take renter's application money! Refund our $110.00!

  Business response

  12/08/2021

  Business Response /* (1000, 5, 2021/11/15) */ We are working on refunding this application fee. Consumer Response /* (3000, 7, 2021/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not accept their response until they have refunded our rental application fee which is $110. To this day I have never spoken with anyone from this company except for that one representative. Shame on this company for doing this to their potential renters! Business Response /* (4000, 11, 2021/11/22) */ The application refund has been submitted to Tenant Alert to be processed. Consumer Response /* (4200, 13, 2021/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) What is Tenant Alert? Why is the application fee of $110 not being refunded to our credit card? Business Response /* (4000, 15, 2021/12/02) */ Tenant Alert is the third party service that provides the reports that Conrex uses to process applications. Technically, Tenant Alert is the business that the application fee goes to in order to process the background check, credit check, etc. According to Tenant Alert, the refund of $110 has been fully processed and refunded.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩