Business ProfileforMassage Envy

In Nov of 2021 I started a subscription with Massage Envy in West Ashley for my wife and I. We were paying $150/month to each receive a massage. Massage Envy was unable to provide this service. Bookings have been in excess of 1 month out, they've tried to send us to inconvenient locations at inconvenient times. When I expressed my dissatisfaction with the arrangement I was told that if I quit I lose all credits. There is a "pause" which costs $40 per month. I entered the pause period, only to find out if you don't renew every month they charge you the full amount and give you another credit you cannot use. It isn't right that you aren't told at the outset about scheduling being a month out and that your assignment may be for a random Tuesday morning. We have tried to use our credits at other locations, but the times make it very difficult for two working people. According to Massage Envy we have 25 of our 50 credits unused (and we'll never catch up). I would to make others aware of this business model and help recovering the approximately $1875 those credits are worth or have them stop billing me until they provide the services they agreed to provide. Further, they won't just let me cancel my membership. I'm having to wait on a manager to call me back so I can get out of a terrible contract. We have paid approximately $3750 over 2 years and received half the massages.