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Business Profile

Hotel Reservation

Best Western Plus

This business is NOT BBB Accredited.

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1

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Review Details

  • Kim K.

    Date: 07/21/2022

    In reference to my recent stay at the best western plus in Clemson, SC. Ticket # ********   I have to say I am very upset with the service and treatment by the dayshift manager that my husband and I received. We will never stay at this particular hotel ever again. Let me start by explaining that on 07/18/22, we experienced an electrical emergency at our home and had to seek alternative shelter due to the heat. Now I know that doesn’t excuse any words we had or said to the staff, but it was a very stressful situation. My husband and I both have medical issues and we each have a service dog. The particular policy for this hotel was no pets. We explained they were service animals. After much debate and a phone call to the general manager, we acquired a room for the night. Skip to the next morning, my husband went down to readdress the issue and get clarification from the staff. Granted I wasn’t present at the time because we were instructed that the dogs couldn’t left alone in the room. The morning manager was very rude towards my husband and my husband isn’t one who quietly takes rudeness from others. He did call the manager a rude ***. But the attitude from the manager was that they only allow service animals is because they have to instead of showing a welcomeness to those in need of service animals. We were forced to vacant the hotel upon their demand even though we paid for 2 nights stay. 2nd night fee is supposed to be refunded, we’ll see. I have to say as a person with medical issues and require the need of a service animal, i have never been more embarrassed or insulted in my life especially enduring an already stressful personal situation. I firmly feel the staff violated ada and Hippa policies by demanding to know our medical issues and why we needed the service animals also wanting us to show proof. We will be reaching out to the ada to see what steps we can take next to see that this never happens to another person with medical issues and disabilities.

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