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Business Profile

New Car Dealers

Cooper Motor Company
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This dealership sold me a key fob for over $180 dollars and told me they could program it to my 2014 Ram 2500 Tradesman. I paid for the key and waited a few days for an appointment, they told me no problem it will take 30 mins or less! I get there and they tell me after two hours it cannot be programmed to the truck and they will no refund the purchase of the key. The manager Ben said they told me that it "might not work" before my appointment which is 100% a LIE. I would never pay that much if I knew that it might not work, and they NEVER said that it would be non-refundable if that was the case. They gave me nothing verbally or in writing that the key fob might not work, so of course they can lie and say they did. They didn't offer any sort of solution, no offer of a partial refund, didn't offer to order new parts just said "it'll be expensive through us". This dealer is a master scam artist with zero ethics or morals. I now have a $180 dollar piece of plastic that does nothing!

    Customer Answer

    Date: 01/28/2025

    The business has now issued a refund. Please cancel this dispute/complaint, thanks!

    ***

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had my dodge truck at the dealer for a federal recall since 8/2024. Truck drove in now after recall work will not drive out. Unable to get answers as to what the problem and when it will be fixed. Truck is still covered by factory.

    Business Response

    Date: 11/07/2024

    Given the vehicle is 2020 model, it is out of the manufacturer buy back period.  But he can try.

    As far as my dealership service department, here is the description of our work process:

    1) Vehicle was brought in on 8/19/24 with 4 recalls 

    2) Dealership test drove vehicle and found that the transmission had a hard shift, called customer with update and proceded with daignosis

    3)The transmission pulled a code (P0755) for shift solenoid "B".  At that time, tech made a case with STAR (Stellantis factory tech line) to get guidance.  STAR advised tech to check pins which led to replacing the valve body. After replacement, the cleared code returned.  

    4) STAR then advised tech to check pins for ECM.  Tech found that the ECM was not secure do to broken tips.  After replacing the ECM, codes were cleared, truck was driven over 100 to verify there were no issues, customer was returned the vehicle on 11/6/24

    5) Parts availability was also an issue.

    6) Since vehicle was returned, we have not heard from the customer.

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/19/24 A continuation of service dated 05/15/2023 - 7/10/2023 - 04/19/2023 Skipping the stuff that was repaired correctly or with no other complaints. Fuel tank vacuum line repair, Paperwork states (Customer states he knows he has a vacuum leak on the top of the fuel tank - customer stated he tried to fix it himself with no luck) At first it was not completed and I was charge $300 for it. This was most recently returned to the dealership for replacement along with a 3 year old recall. To which they replaced a hard vacuum line (Specification) to a soft flexible fuel line and hose clamps that don't even let the dust cap clip into place and just fly off. All of this was done with my truck bed off to make it easier for the dealership, but made my life way harder and has cost me Hundreds while waiting for a less than mediocre repair that I could have done in less than 10 minutes. Vacuum box main lines that I was Informed about half of the problem and agreed to fix, Then when I inspected the work I was met with the other half that was electrical tapped up and was told they couldn't do anything about other than to wrap it in electrical tape.

    Business Response

    Date: 10/25/2024

    Customer came in today and discussed situation with my lead tech and myself.  Biggest issue is fuel tank vacuum lines that are no longer available from **********.  These vacuum lines are causing the check engine light to stay on.  We had to make one, but are trying to figure out if there is a leak on another one.

    I don't think the frustration is with my company, it is more with ********** and the fact that the parts are no longer made.  So fixing the situation is taking time and have to make the best decisions we can without factory parts being available.

    Customer Answer

    Date: 10/30/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau,

    Whilst I defimatly still have reason to be upset with the dealership for work not being completed and being charged for it, that employee is no longer there and they did attempt a repair that unfortuantly as stated dodge and stellantis no longer make parts for and should be addressed separately with those companies.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ***** 

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