ComplaintsforMidas

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Me and my mother took her 96 Chevy suburban to Midas to have them to diagnose Why was there a lot of play in the steering wheel and why was it difficult to turn. They gave us an estimate of 3100 and made some repairs to the vehicle. After Paying for repairs and receiving the vehicle, It was noticed that the same issues were present. We called midas and let them know The issue was not fixed and they asked us to bring the vehicle back to them. They gave us a bunch of excuses, and a additional estimate of $2000 more dollars. So instead of paying another $2000 for them to repair what they failed to Properly diagnose and repair Initially, we are contacting you For help and assistance, because it feels as if they are taking advantage of a elder lady who is a breast cancer survivor.

  Business response

  11/17/2023

  We appreciate the opportunity to address the concerns raised by our valued customer in complaint ID ********.
  
  
  Upon receiving the initial complaint, we conducted a thorough review of the situation surrounding the repairs to the 96 Chevy Suburban. The vehicle presented critical safety issues in the steering system, and our initial repairs were aimed at addressing these concerns to ensure the safety of the driver and passengers.
  
  
  Following the completion of the initial repairs, it became apparent that additional issues were present, contributing to the ongoing steering difficulties reported by the customer. We promptly communicated with the customer, providing detailed explanations of the additional repairs required and the reasons behind them.
  
  
  Understanding the financial implications of the unforeseen circumstances, we have worked collaboratively with the customer to establish a payment plan that accommodates their budget. This ensures that the necessary repairs can be carried out incrementally, addressing all concerns with the vehicle.
  
  
  We are committed to customer satisfaction and safety. We value the Better Business Bureau's role in facilitating fair resolutions and appreciate your assistance in this matter.
  
  

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased new brakes from Midas in May. Later learned I paid a price much higher than competitors (my fault). Something didn’t seem right when driving the car, so I brought it back in. They told me nothing was wrong with the brakes. In August I was still feeling like something was off and then a smell of smoke/burning started coming from the car. I brought it to the nearest mechanic and he said the brakes and rotors were completely shot. I had just replaced both with Midas in May. I reached out to Midas and they assured me that I could be reimbursed for the brakes if I had the new mechanic change them. They however did not explain the process to either me or the mechanic who called them and spoke to them. When Midas management finally reached out they said there was nothing they could do because we didn’t have the old rotors or brakes to give them. They never told us or the mechanic they would need them back. Then the district manager had the audacity to allege that we drove 30,000 miles from May to August and that it was our fault that the brakes failed. I didn’t even drive the car 1,000 miles in that time. The district manager was dismissive and rude and was clearly trying to take advantage of my wife who was the person in contact with him at the time. We called customer service numerous times to absolutely no avail. So essentially they sold us bad brakes, didn’t acknowledge it when we brought it back and then refused to do anything about it.

  Business response

  11/27/2023

  Palmetto Garage Works, LLC d/b/a Midas Auto Service disputes the allegations Mr. & Mrs. ****** have claimed in this complaint. Our company has not performed any task nor repair that caused any of the current problems the ******’s are experiencing with his vehicle. Furthermore, the defaming & false claims our our teammates “taking advantage of a woman” are disgusting, untrue, and showing the lengths that will be taken to attempt getting discounted or free repairs. Our company asks BBB to dismiss these false allegations entirely and is stating here that our company will not take on any financial burden of repairing a vehicle’s problems that are not our company’s responsibility.
  Mrs. ****** brought their 2015 Honda CRV into one of our family operated Midas locations in Charleston, SC for “brakes are squeaky” complaint. From here, we performed our complete Brake Inspection to evaluate the hydraulic components of the braking system, measuring friction components, and ultimately determined the required repairs to bring their vehicle back to a safe & working condition. Mrs. ****** approved and paid for the repairs of: replacement brake pads (front & rear), replacement of new rotors (front & rear), and the original charge for the diagnostics. These repairs carry a lifetime warranty through Midas (nationwide). However, that warranty does not apply to competitors, which is very typical no matter what industry you are in.
  The ******’s chose to have brake repairs completed at another business. We are not able to speak for, nor stand behind, this alternative competitor, their opinions, nor their abilities. Our organization has 28 locations, 7 of which are throughout the greater Charleston market. Any repair warranties for the work performed on the ******’s Honda at Midas, our family operation would have stood behind AND the Midas nationwide warranty would have been applicable to any of the Midas facilities throughout Charleston. However, the choice of the ******’s was to pay for the brakes a second time at a competitor.
  There is not anything we can do at this point. All warranties would be through Midas. Another business has not been the last to perform repairs on the vehicle, so an evaluation of our work is not even possible. Our company is not going to participate in any financial contributions to the brake repairs on this 2015 Honda CRV. While we empathize with the customer situation, we are not presented with any evidence (other than a competitor’s opinion) that shows we were at fault. Even if there were issues with our parts or service, that warranty would be required to be done by one of our facilities and one of our technicians.

  Business response

  11/27/2023

  Palmetto Garage Works asked to have the vehicle returned to the nearest Midas location to determine what the root cause of the brake failure was. Without any parts provided there is no way to review and submit to vendor for any warranties. 

  Customer response

  11/27/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Whoever responded to the initial complaint clearly has no scope of the situation. Of course we agreed to have the brakes replaced, we were happy to do so. However, the car was brought back to Midas after the repair because something did not seem quite right. We were told there was absolutely nothing wrong with the brakes at that time. This was clearly not the case considering the brake and rotors failed within 3 months. 
  

  To be accused of trying to “go to great lengths for free service” doesn’t even make sense considering we had to pay for the brakes twice because the ones initially installed by Midas failed. Even though they are refusing to take accountability for that. I have never made a BBB complaint before. In fact I’m usually the person to not even make returns of bad products that I receive, but this case is much different because of the way we’re treated. I am not alleging that they attempted to take advantage of my wife, I am directly accusing them of doing so and will provide text messages from the “regionally manager.”  And even though I personally tried to call him numerous times; because I am the one who scheduled the appointment and brought the car in twice. He never called me back or responded to my messages, but he did continue to text my wife. 
  

  The brakes began to smoke and smell of fire while my pregnant wife was driving the car. She stopped at the nearest mechanic. He said the back brakes and rotors were completely locked and needed to be replaced. You could imagine my surprise to learn this considering they were just replaced a few months ago and that when I brought it back to Midas they told me nothing was wrong. 
  

  we called Midas from the new mechanic. Obviously at this point we were not going to allow Midas to do anymore work on our car. Would you? We are just lucky that my pregnant wasn’t hurt at any point while driving with unreliable breaks. They told us we could still be reimbursed for the brakes, but did not outline the process to us nor the mechanic whom they spoke to. So obviously we were quite surprised that when we tried to contact them about reimbursement, all of the sudden, they were claiming we need to return the brakes. Which I would have been happy to do, if they told us that initially when we still had access to them. But, by the time they finally got back to us weeks later the mechanic no longer had the brakes. 
  

  we contacted Midas customer service after that and were redirected back to the “regional manager” who continued to be rude and dismissive and refuse to return a phone call. We obviously felt like we were getting the run around and that they were trying to avoid refunding us.
  

  I am truly appalled that the company is claiming we are just trying to get a refund and that they did nothing wrong. They sold us bad brakes, claimed they were fine upon return, and they avoided us after they said we could be reimbursed. Clearly trying to make us out as good for nothing people who are just trying to get free services. We already paid AGAIN for the brakes, we aren’t getting anything for free. I want a refund for the brakes they sold us that were clearly faulty or installed wrong. 

  
  Sincerely,
  
  ****** ******

  Business response

  11/27/2023

  Palmetto Garage Works asked to have the vehicle returned to the nearest Midas location to determine what the root cause of the brake failure was. Without any parts provided there is no way to review and submit to vendor for any warranties. 

  Business response

  11/27/2023

  Reiterating again that any warranty for the brake components Midas installed would be required to be done at a Midas – any Midas in North America. The warranty is not applicable through competitors. There are multiple Midas facilities within the Charleston market alone, but also a total of 28 locations the family owns throughout South Carolina & North Florida. Any of the locations directly related to the same family operation would have been very easy to work with due to the original repairs being completed at one of our locations in the first place. However, there are thousands of others throughout North America that would have also been able to honor warranty, if experiencing issues during any sort of traveling.
  If there are any questions or concerns about the work being suggested by a competitor or about the repairs we previously performed, it is not uncommon (in these situations) to pay for the customer’s vehicle to be towed to our nearest facility for evaluation and correction(s) if needed. However, if the customer chooses to have repairs done elsewhere, there isn’t anything we can do to stop them. That is their choice but does not mean our company is financially responsible for these choices. The ******’s said here “at this point we were not going to allow Midas to do anymore work on our car.” That is a choice made, but not one Midas will be sharing financial responsibility to have repairs completed at a competitor.
  Our original repairs performed back on May 13th, 2023 consisted of friction components being replaced (brake pads & brake rotors) that were previously worn out, upon arrival at the time. The terms being used here “completely locked” indicates hydraulic components that failed, which is a common term used for the failure of brake caliper(s), master cylinder, a hose, etc. The friction components that we replaced do not lock up. Upon our initial evaluation, there was no indicator or hydraulic components needing to be suggested for replacement. That does not mean one of those components since then failed and caused the more current repairs that were needed.
  Even if this ended up being a larger repair, such as a hydraulic component failure, the friction components we used would have been warrantied out by Midas upon the replacement of the additional repairs needed. But once again, the repairs were performed at a competing repair facility, which our warranty does not apply.

  Customer response

  11/27/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I won’t continue to argue. It is not fair at all how they treated my wife. They clearly tried to take advantage and now are back peddling. I have attached screen shot messages between my wife and the regional manager and between my wife and myself to help you get a better timeline. Midas failed to note that we brought the car back after the repair in order to have the brakes checked when they told us they were fine. They sold us bad brakes and will not take accountability. It’s ridiculous 
  Sincerely,
  
  ****** ******

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sept 15,2023 at 12:38pm I went to Midas on Decker Blvd in Columbia SC for an alignment when I hot there and they checked my car they told me I needed a half shaft remove and replace on the driver side. They quoted me a price for the services which was $341.00. I could not get it repaired the same day so I came back on November 6 for the repair and now everything changes to where I was told the wrong thing and now I need both cv axels and an engine fuse and also some other things. They admitted to tell me the wrong diagnosis and I am highly uoset because these issue where already there the first time I went to them. Now my car is still not serviced and I have to go to someone else to repair it.

  Business response

  11/07/2023

  We have not performed or charged Ms. ******** for any work done on her axles. The only work performed and paid for on her vehicle was an oil change. We will not be refunding the $49.87 that she paid for an oil change. Our Area Manager will be reaching out to her by the end of the day tomorrow, 11/8/2023. 

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday October 14, 2023, we made an appointment with Midas located at 2752 Decker Boulevard in Columbia, SC to repair the thermostat in our 2011 Nissan Rouge. We provided a diagnostic test that stated that the thermostat was indeed the issue. The manager, Jack, informed us that although we stated it was the thermostat, they still needed to do a diagnostic of their own. We agreed and left the car for service. When it was close to 5:00 pm and we hadn’t received a call about the service being completed, we called and were informed that they would not be done until Monday. When we arrived on Monday October 16, 2023 we paid 351.17 got the keys and were escorted to the vehicle by the mechanic. When we cranked the car, it wouldn’t start. The technician said it was probably a battery issue. He retrieved a battery tester and informed us that the battery was only reading 33%. Then he noticed that the battery post had something on it, which he determined to be some sort of grease. He then cleaned the post with a spray and read it again, this time it read 75%. He then attempted to jump start the car. It started but shut down immediately. The technician said that the battery needed to be charged. After briefly charging the battery, he attempted to start the car to no avail. He then used a diagnostic machine to see what the issue was and still believed it was the battery. He then started to jumpstart the car again repeatedly approximately 15 times back-to-back. After that he plugged a larger diagnostic machine into the car but said it wouldn’t read the car’s system. We were asked to leave the car, let them charge the battery, and see if they could figure out what was going on. On Tuesday when we returned, we were informed by Jack the manager, that it was a computer issue, the PCM wasn’t reading but were also told it could still just be the battery. Jack also stated that the technician that fixed those issues would not be back until the following day. We inquired about a loaner car, but we were denied. We asked to speak with someone higher on the chain of command. We were referred to District Manager, Justin S****. When we were finally able to speak with Justin, we were told that the problem with our car was not their fault and they weren’t going to fix anything. He was extremely rude and crass. On Wednesday, we returned, to no answers. We were dismissed, ignored, disrespected and told to figure it out and take the car somewhere else. We went bought a new battery, that didn’t fix the problem. We had to pay to have the car towed to the Nissan Dealership. They informed that the car’s computer system had be damaged in some way. When asked what could lead to such a thing, we were told incorrect/repeated jump starting the vehicle. I would like for Midas to cover all fees to fix the vehicle refund the battery purchase, refund of tow charge. We also have proof of the car was in great condition.

  Business response

  10/29/2023

  Resolution: We have thoroughly explained to the customer that the thermostat that we replaced has nothing to do with electronics in any capacity. We did not mess up the electrical components of the vehicle and thw customer is trying to unjustifiably blame us.

  To make a claim like this would be like someone becoming upset with their hair stylist...receiving a hair cut and then filing a complaint because they have a twisted ankle.

  We also explained that we could not authorize a loaner car since the customer does not have full coverage insurance.

   

  Customer response

  11/16/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

  Business response

  11/17/2023

  This case is permanently closed on our end. There will be no further action from our teammates nor the unwarranted free repairs/refunds/etc that Ms. ******* is irrationally demanding. Ms. ******* has been spoken by countless teammates from both our organization and Midas Corporate. Our services and/or actions have not created the required repairs her vehicle. Her claims are false, incorrect, and now borderline defaming. He claims here, on a public platform, and taking our actions and twisting intent to attempt enhancing her story falsely. For example: a "diagnostic" is NOT an overarching global service to provide a crystal ball analysis on future repair predictions. We diagnose specific causes/symptoms on specific vehicle systems, based on what the customers concerns are. We do not go on "diagnostic-safaris" without the customer's approval. She is misrepresenting what we have done and what we have explained to her over and over again, hunting unwarranted free repairs to her owned vehicle. Her claims of her vehicle being in great shape before visiting Midas is factually untrue, otherwise she would not have been at our location for repairs in the first place. If & when we have made mistakes, we ALWAYS fix them and have so for the 15 years we have owned this local business. However, this is not a mistake of any sort created by our team. We researched heavily to ensure this was the case, even contacting the Nissan Dealership and speaking to them about the vehicle. The service advisor there claimed Ms. ******* misrepresenting what they told her - again actions trying to falsely claim refunds or free repairs by our company. The dealership assured us there is nothing they can show us that says our services created these required repairs on her vehicle. Ms. ******* has now videotaped our teammates in an unauthorized manner, she has falsely made claims about what we have done or said, she has called our organization "lying" & "not doing the right thing," has harassed multiple teammates of ours, and more all leading to defaming & harassment claims that we will be prepared for. THIS ENDS NOW!!. There are no further actions our teammate will be doing in this case. There are no refunds or free repairs that will happen. We will be instructing our staff to no longer spend time here. We have dedicated enormous efforts to assist & properly explain the situation to Ms. *******; however, there is a refusal by her and an attempt to continue trying to obtain free repairs to a vehicle she owns and is responsible to repair & maintain.

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my vehicle to Midas to have my AC tested and subsequently repaired (only heat blowing out of driver side). Upon 1st visit, a dye was put into my system to find the leak. Was told to return once the AC stopped blowing cold. A few weeks later, I returned to have the AC completed. Within couple of weeks, I returned with the same problem. I was told that the compressor needed to be replaced again and charged again. Each time, the repair only worked for a week or two at a time. After each trip, there seemed to be a new issue and no solutions as to what was going on. After 8 trips to the same Midas and a call to the district manager, I was told to take my vehicle to another location. At this location, I was told that I had to take my vehicle to a different company, mechanic etc because Midas was not able to repair the actual problem. I was told that they would warranty their work only after the additional repair was completed. I had already spent $2100 on the repairs with Midas. I again spoke with the district manager, so just regurgitated the information given to him by his store manager. I contacted the corporate office multiple times to be request at least a partial refund because I did not receive what I paid for. After 9 trips to Midas, my vehicle is on worst shape than when I took it. Front * Front dash gone out 98% of the time (May come on briefly but goes right back out) * Whenever dash is activated, cool air comes out of out of the passenger front side, never cold * When heat is turned on, only passenger side has heat when turned to 90 degrees…either cool or hot, no in between * Driver side still only blows out super hot air, no matter the temperature * No air coming from floor dash * Leaking in the vehicle whenever it rains Back * Cool air comes out when dash is activated (never cold) * No heat in rear Prior to this the only issue I had was no cold air on driver side, ever thing else was fine. Now I’m trying to save for another mechanic.

  Customer response

  10/18/2023

  Paperwork from Midas service.

  Business response

  10/18/2023

  Clarification and Resolution Regarding BBB Complaint Case #********
  
  
  In response to this complaint, I wanted to provide more detailed clarification regarding the issues Devina Deloach experienced with her vehicle's A/C and heating system, as mentioned in BBB Complaint Case #********. Our primary goal is to address any concerns and offer a transparent explanation of the situation.
  
  
  When the vehicle initially arrived at our facility, it was noted that the heat was not functioning due to a bypass in the heater core. Our management team informed the customer of this issue, explaining that the heater core would need to be replaced to restore the heat, but the customer opted not to proceed with that repair at that time. The primary concern was to fix the A/C and perform an oil change.
  
  
  During the diagnostic process, it was determined that the A/C system had a Freon leak, though the exact source of the leak was not immediately visible. We received approval from the customer to add Freon and dye to the system to identify the leak's origin. The customer returned approximately 4k miles and a month later, and our certified automotive technician discovered that the A/C compressor was leaking freon. Our facility replaced the compressor and several associated components, resulting in a fully functional A/C system, which was blowing cold air.
  
  
  Subsequently, the customer returned after driving 4k miles since the repair for an oil change and reported that the A/C was no longer working. Our technician determined that the evaporator core was leaking Freon. Given the age and mileage of the vehicle (approximately 20 years old with 180k miles), the repair required the removal of the entire dashboard, a complex and specialized procedure that is above and beyond our capabilities. Our management team advised that finding a facility specializing in these complex repairs would be the best course of action.
  
  
  It's important to note that the customer has not visited or reached out to any of our facilities for nearly a year. We want to reiterate that we are committed to addressing all of our customers' concerns and ensuring total satisfaction. 
  
  

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to Midas on trolley in Summerville, SC., on August 23, 2023. My vehicle was sputtering and had turned off that morning. I called the Ford dealership and they were booked until September 7, 2023. I scheduled that appointment and called Midas to confirm an opening. I brought my car to Midas within an hour of scheduling the appointment and paid for the diagnostic test. The technician stated that there was oil leaking in my engine coils and I needed new plugs, engine coils, and gasket covers. That the engine was misfiring and that’s why it was shuddering. I asked for an oil change and a tire rotation as well since they were doing repairs. They quoted me $2000 and I agreed to the service. I was told that it would take about 4 hours and the vehicle would be ready the next day. I left the vehicle and went home. On 8/24/23, the rep called and stated that the services were complete around 430pm. They closed at 6 and I should be there before closing. I caught an **** to Midas and was talking to the technician about the tire the informed me I needed to replace. The rep failed to do the tire rotation and I had to wait a few more minutes for that to be completed. After the tires were done, I walked out to the vehicle and the check engine light was still on and the vehicle was still sputtering. The tech connected the “CIL” diagnostic tool and stated that it was giving a new code due to him forgetting to connect a hose in the reassembly. He cleared the codes and stated that the vehicle was ok. The tech stated that the sputtering would clear as usual drive the vehicle because my car had learned how to drive in the previous condition. I asked the store manager Tracey, for the notes from the shop write up and informed him what the tech stated about the hose. I requested that it be noted in case it presented an issue later. The manager stated he would note the problem and emailed me a copy of the notes. I paid and went home. . There’s more. See attachment

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to Midas to have an electronic window fix that would not go up. It fell inside the door. I was quoted around $240-$250 including if the motor had to be replaced. The worker came to me and said it would be $494.64 because they had to do additional work. However, once the bill was generated they had not done additional work. No one could explain why it cost $250 more. I filed a complaint with Midas customer care. A Justin called me on 8/28/23 from 803-360-7751 and said he would look into it and get back in touch with me. I called him back several times but have not heard back from him. I left messages. On 9/12/23 the window fell inside the door again. They did not replace the motor as indicated on the receipt. I am requested full refund of the amount of $494.64 be reimbursed to me. It cannot be refunded on card I used because I lost that card and it was replaced with a different number. Therefore, I need a check for $494.64 mailed to me. Thanks.

  Business response

  09/26/2023

  The customer was given the price before the service was performed.  She agreed to the price and paid with no questions asked.  If they are having a problem with the work that we performed, we would be more than happy to take a look at it and repair any issues that fall under warranty.
  
  

  
  

  Justin S****

  Area Operations Manager

  Customer response

  09/26/2023

  
  Complaint: ********
  
  I am rejecting this response because: I was told that Midas had to do additional work other than motor that’s why the price was increased by $250. After paying and examining the receipt, as you can see, by the receipt no additional work was done. Based on no additional work being done Midas cannot explain the increase in price of $250. Why did the price increased from $240-250 to $494? I should have been charged $240-250 for work. 
  
  Sincerely,
  
  ***** *******

  Business response

  09/28/2023

  After doing the Window Diagnostic, it did need more than the motor.  It needed the Window Regulator as well.  With needing additional parts and dealing with the parts availability from vendor, the price can change.  The fact that we gave you a quote in the store and you agreed to it, means that we did nothing wrong.  If you disagreed with the quote, then you could have questioned it at that time or declined the repair.

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 9th Friday I went to a Midas company in Columbia SC for a squealing in my brakes The Asst Mgr Emett and his Tech worked on it and now after a full inspection and they said my brakes and Rotors are fine and offered to lube everything front and back$49.99 each.$100 later I leave now I have a Humming when I stop the car. They stripped one of my lug nuts and I wouldn't have known if the Tech Richard didn't mention it. I called Emmet he never talked to me afterwards or even mention that my lug nut was missing I asked him did your tech tell you about my lug nut. He said no so that means he was under the impression I left with a lug nut missing. He told me he was looking around but couldn't find one anywhere. I now can't speak to no one but him because the Store MGR Joe Earl is on Vacation. My car is Humming and they tell me nothing can be done until Monday. Meanwhile my car is humming and causing more damage.I need immediate action before my Truck gets worse. I am very afraid to take it back to the same location after my experience please help

  Business response

  06/12/2023

  I have talked to the customer and we have set an appointment for him to have the car looked at.

• Initial Complaint

  03/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was referred to the Harbison Midas location from the Bush River Rd location. I was given a quote for $957.07 at the Bush River location. I took my car to the Harbison location on 2/24 the price went up to $1050 or so $100 more than the initial quote at the other location. While Midas had my truck they called & asked while they were working on the vehicle if I wanted to get a tune-up as well since they were already working on the vehicle, I agreed. Midas replaced the engine oil housing (costly repair), did a tune-up, and replaced four tires. I explained to Midas that the cost to repair everything was beyond what I planned initially to pay. Midas told me to apply for "**** financing" a total rip off! With the interest rates this company charges are absolutely ridiculous. So, the total amount of my repairs was over $2700!!!! So, Saturday 2/25 just a day later the truck started idling up and down, the engine was skipping, missing and the truck almost cut off "twice" in traffic. My vehicle is running worse than it was before I took it to Midas. Once I took the vehicle back to Midas, they told me the Tech that worked on my vehicle wouldn't be back until Monday. I had to get the loaner vehicle from Midas again, just took it back yesterday. I feel like I was "scammed" on many levels. Paying over $2700 and have to repay to an overcharging financial company for a poor quality of repairs done, not acceptable; period!!! 3/3/23 Follow-up review, took my car back to Midas "again" after continued issues with the vehicle after Midas repaired it last week. Midas kept my vehicle almost a week. I had to keep calling for updates. Midas stated my PCM computer needs to be reset (this was fixed under a recall a few months ago at the dealership) The owner Justin Smith has quit responding to my calls & left notes with the corporate office in the computer stating Midas is not responsible for the issues my vehicle is experiencing, shady business. I just lost my Dad, this is stressful.

  Business response

  03/08/2023

  I have tried to call at least 4 times and left voicemails.  So, me not responding is not accurate. The financing that the customer is questioning was set up and agreed to by the customer.  We only offered the option to help the customer find a solution to be able to pay for the repairs that the customer wanted completed.  She applied for the financing and agreed to the terms herself, we had nothing to do with that.  We offered the tune-up because that is something that saves the customer money while we are already working in that area of the car and was recommended by mileage.  The customer brought up payment, so we told her about ****.  Once she was approved, she called back and wanted us to install 4 new tires as well.  When she questioned the repair we asked her to bring the car back for us to look at and let her use one of our loaner cars so that she would not be inconvenienced.  We have determined that the issue is not something that was caused by the work we performed and recommended for her to go to the dealer because it could be under warranty.

  Customer response

  03/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I am still having issues with my vehicle after taking it to Midas. The vehicle is running "worse" after I took it to Midas. Midas states the issues with the vehicle are "dealership" related, incorrect. My PCM computer was reset in November 2022, there were no issues with the PCM after that. I took my vehicle to Midas/Speed Dee on Bush River Rd., I was then referred to the Harbison Blvd. location where the price went up due to the services being done at the other location. After the repairs were completed I informed "Kenny" the Tech that the price was more than I intended to spend. Kenny then suggested I apply for **** financing, Kenny said the financing would not be based upon credit (credit was pulled) but my bank account. I was approved for the financing, however; when the documents are sent vial e-mail it doesn't show you the terms of the loan and interest until after an electronic signature is signed. If I would have known the terms of the loan I would not have used the financing. Now, I am stuck paying back a loan over $2700 if paid in 100 days and my vehicle still is having issues and it sounds worse than it did before Midas worked on it.  So, it is very unfair to still have to pay on a loan and my vehicle is still not running properly. I took the vehicle back to Midas to give them an opportunity to make the situation right, no resolution.

  Yes, Midas gave me a loaner vehicle. After I had to bring my vehicle back to the shop the very next day after it was repaired, a loaner car should have been given. I was still inconvenienced because my vehicle is still not running properly. I have documentation where Midas told me the issues with my vehicle was several recall codes that they pulled up on the computer there at Midas, misdiagnosed. At that time I was told "23 recalls" needed to be fixed on my vehicle and I was told to take my vehicle to the Dodge. Once Dodge looked at the vehicle in November they said, Midas gave you the wrong information only "one" recall was listed for my vehicle which was the PCM computer and that was repaired as a recall in November of 2022. Very dissatisfied with Midas and will never use them again.
  
  Sincerely,
  
  ***** ********

  Business response

  03/10/2023

  Once again, we did not provide the financing so I cannot help with that.  You can reach out to them if you feel something is not right.  We have determined that the issue is not a result of the work that we provided, however,  we would be more then happy to have one of our other shops look at it to confirm.

• Initial Complaint

  02/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oil change performed Nov 2, 2022 at Midas. Full vehicle heath report provided and all 34 points passed. Dec 21, 2022 car was driven back to PA for xmas break and oil filter was not attached to car, oil leaked out and engine seized. Reported to ****** at Midas. Provided ****** with service location where car was towed. ****** spoke to service station and was informed by service station that ****** verbally agreed to have work performed. No further communication from ****** until I informed him of completed work and was seeking payment. Midas has repeatedly said they never agreed to work, and are refusing payment. Engine still resides at service station for their inspection but they are refusing. I will attached a word document with all communications but Midas never reached out to me following reported incident and are not taking responsibility.

  Business response

  02/20/2023

  I have explained to the customer that this does not have anything to do with us servicing the car over 40 days before the time of incident.  It also would have never driven from SC to PA with no problem.  ****** never agreed to pay for anything.  ****** was supposed to be getting pictures of everything and never did.  That was the last communications with anyone and they failed to supply any evidence of how it could be our fault.  They called over a month later wanting us to pay for the repairs.  I explained that we would never take fault for something that we did not do, nor would we ever pay a bill that we did not approve.  We consider this case closed.

  Customer response

  02/22/2023

  
  Complaint: ********
  
  I am rejecting this response because:  This business is not excepting any responsibility for their actions.  I have included the phone logs of my communication with them including details of what was spoken.   I was never contacted or asked to provide photos which I have included now.  When ****** spoke to the station doing the work he agreed that the napa filter (shown in the pictures) was the one they use and it was their (Midas) fault.  The shop also stated ****** asked if they could perform the work and the shop stated they would give them shop to shop pricing.  Midas states when you call them calls are recorded however they have no records of my communication with them even though I provided the phone records (dates,times) I used to contact them in the previous complaint.   They state they don't record outgoing calls, but I had made incoming calls where I spoke to ****** and directed him to call the shop where the engine was. Where are the incoming calls from me?    The shop doing the repair claims they were not asked to provide pictures but said to perform the work.  What I am asking, besides reimbursement, is for Midas to provide any communication with me of any sorts phone calls, email etc instructing me what their expectations where for my car they serviced last for the repairs?   Lastly, 40 days is not the normal for warranty of any services performed that I have ever heard.   And by their request to close the case also states there is something wrong.  Why are they not interested in sending someone out to inspect the engine?
    
  Sincerely,
  
  *** *******

  Business response

  02/22/2023

  We have never been provided any evidence to show this being a fault of the service we provided.  It also clearly states on the customers invoice that "Warranty work will be performed at any Midas location in the USA or Canada."  I found multiple Midas shops in the customers surrounding area and ****** told the shop owner that we would need pictures and need to get it to a Midas shop for investigation.   The customer stated in his timeline that he directed ****** to talk to the shop directly, this is why he never contacted the customer back.  He was still waiting for a call back from the shop.  Once again, we consider this case closed.

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