Business ProfileforMr PC

I would not suggest any buy a computer from this business. We were pushed towards a Mac that was overpriced. After purchasing the computer the battery did not last while working on it. We took it back and they said it played music for five hours with no problem. We have only had the computer for approximately three weeks. Their return policy is unacceptable. No where does it say no returns but apparently that's their policy. We have the original receipt and have done nothing to the computer. We should be able to return it because they are able to resell it with no problem.

We spoke with this customer. We are not a sales first business. We mostly do repairs but we sell devices. We don't reach out to customers or influence them in any way. Our reputation is so good that people come to us to buy laptops. We simply point them at our inventory and they buy. The customer came of their own free will and chose the laptop to purchase. It was in absolute pristine condition. The customer then kept this laptop for 3 whole weeks with no comment or complaint. Then one day they brought it back saying the laptop battery would drain from 100 percent to 50 in less than an hour. We replied that we would test it and if it needed a new battery we would cover it free of charge. We let it run playing videos off YouTube for a total of about 5 1/2 hours before it drained which is excellent. We notified that customer and they came to pick it up. The next day the customer's father came in and demanded a refund and accused us of tricking them into buying the laptop. He looked to find one employee he didn't recognize and said he was the guy who tricked him. Unbeknownst to him, that employee doesn't sell anything. We told him, no we don't allow you to rent our equipment for 3 weeks, then change your mind and bring it back. Even Best Buy has a 7 to 14 day return policy. So the customer sought to pull one over on us and when that didn't work they simply tried to lie. We have been nothing but nice and kind to this customer even offering to fix any real issue.