Complaints

This profile includes complaints for Capital Waste Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Capital Waste Service

  1450 Bluff Rd Columbia, SC 29201-4810

• 

  Capital Waste Service

  1387 Wisdom St Chattanooga, TN 37406-1749

• 

  Capital Waste Service

  207 Sanitary Dr Dayton, TN 37321-5039

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Capital Waste Services. They are regularly late picking up trash and sometimes do not show up at for weeks at a time. It is supposed to be picked up on Wednesday every week, it is not Saturday and they still have not picked up trash. Nobody answers the phone when called and they do not reply to emails. This week has been windy in Charleston which is causing trash cans to be knocked over and trash getting scattered everywhere which is then picked up by the wind and blown all over the neighborhood. Whenever they don’t pick up the trash they do not offer any refunds or prorated discounts

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They failed to pickup my trash and I called them every day for a week and they kept promising to pick it up and never did so I instructed my wife to not pay for that weeks service. Now they are cancelling my account and trying to charge me a reinstatement fee. I have tried callling their management MULTIPLE times but they never call back. I have also emailed them multiple times with no response. Their own website states that the bill can be adjusted if they don't pick up the trash.

  Business Response

  Date: 02/25/2025

  Per the call center supervisor Mr. Sandifer's wife called and paid the outstanding balance and Capital Waste Services waived the reinstatement fee see below documentation:

  "I assisted a representative with this account. Mr. Sandifer refused to pay the outstanding balance and continued to call in, being hostile towards the representatives and using profanity. He has been contacted several times but insists that no one has reached out to him. On the other hand, Mrs. Connie was very polite and had a good understanding of the account. I waived the $35 reinstatement fee as previously mentioned, and she made the remaining payment to reactivate the account."

   

  The account is in good standing and open.

  Customer Answer

  Date: 02/25/2025

  I am rejecting this response because: Capital waste failed to pick up our trash back in November.  I called them every single day for a week and they said they were coming the next day.  They never showed up.  Thus, I instructed my wife to not pay them for that weeks service.  When she did not pay them, they sent us to collections and we began receiving collection calls.  I called them NUMEROUS times trying to reach a member of management.  I finally reached Angela Middleton on December the 18th.  She was to look into the situation and get back to me.  She never did.  I have called, sent emails, included letters with my payment invoices, and asked to speak to Ms. M********* B*** Randy no less than half a dozen times.  He has never returned my calls either.  I have also spoken to Tanya, and she was to have R**** call me and he never did.  Finally, they cancelled my account and tried to charge me a reinstatement fee.  It was then that I used profanity as I have had it up to my eyeballs with these people that never do what they say they are going to do and won't call you back to have a discussion about the situation.  Their own website states that if they fail to pick up  the trash then you are due for a discount in the bill.  It's only logical.  I would appreciate a print out of the recent activity of our bill since the beginning of November so that I can review the charges and payment history.  Their customer service is amongst the worst I have ever experienced.
  Sincerely,
  Todd S

  Business Response

  Date: 02/25/2025

  We cannot send customers payment information to a third party, he can call and make the request or place it in writing.  We are happy to send him copies of his invoice but we would need to send them directly to him for privacy reasons.

  Business Response

  Date: 02/25/2025

  His residential bill was adjusted the re-instatement fee was waived and his service was restored.

  Customer Answer

  Date: 02/25/2025

  Send them to my personal Email at ******************.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our trash service was dumpster depot, they were bought out by capital waste services. They continue to not pick up trash due to broken down trucks, employees calling out/quitting. We pay $86.94 every two months. When dumpster depot was bought out, was told we’d receive paper bill for next months February and march, still have not received and now being told we will be charged late fees as well.

  Business Response

  Date: 02/20/2025

  We are cancelling Ms. B**** at her request and any refund that is due will be returned to her.

  Customer Answer

  Date: 02/21/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  Emily B****

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent to Congressman Wilson this morning: I am writing to ask for assistance regarding the fraudulent company, Capital Waste Services (CWS).  Sadly, I have the unfortunate   experience of being a customer since August 2020.  In that short time frame,  they have failed to provide service 13 times.  There are only 2 pick ups on my road so even though  they criss cross at high speeds through my road numerous times on pick up day, for whatever reason, they don't bother stopping to collect my recycle container which holds 99% of my refuse.  I have neighbors on nearby Hair Point Rd that have the same problem receiving service.  They are located at the end of their road which requires the collection trucks to back up to retrieve their trash.  Apparently, our homes require too much of an effort from this joke of a company that won a bid to provide service in your district. I stopped calling routinely after my 7th complaint and also included written accounting on my bills.  Their response is always the same - "I will issue a ticket," which is their speak for notifying the drivers who typically ignore that request.     Then there is the promise of a credit of which NOT ONE has been received.   If I withhold payment,  as I am currently doing, they threaten reporting my account to a credit agency.  And then there is good 'ol Donna who just hangs up the phone. I know there are numerous complaints lodged against this scam of a company.   I am asking that their bid for service be removed.  I am asking for a credit of 13 missed visits.  I am asking for reliable service from a worthy company that doesn't feel they are entitled. I would appreciate any assistance possible rectifying this issue of non-performance and monies owed for 13 missed visits. Thank you. Sincerely, Nancy S********** 

  Business Response

  Date: 02/17/2025

  Customer will not return calls/ attempted to contact over the last several weeks with no success.  Due to non response the account has been closed for non payment.  Prior to the complaint the customer was on credit hold due to non payment.

  Customer Answer

  Date: 02/19/2025

  I am rejecting this response because: 

  CWS picked up my containers on Tuesday,  February 18, 2025.  They still owe me FREE service until the 1st week of April.  They continue to send email and mail bills threatening reports to credit agencies for non-payment.  Meanwhile, they expect payment for NON-SERVICE!

  I would gladly communicate with their management if they would communicate in writing.   I want their communication in writing.  I have dealt with rude and ineffective office staff for over 4 years and refuse to waste my time with their run around that can't be verified in court.

  I will gladly pay for service when they complete service for all those missed visits they continue to charge me for but were never received.  They owe me credit for pick up services through the first week of April 2025.  I have answered their manager, Rick Andrews, via text, so that I have his communication in writing. He has failed to respond to my texts. 

  Sincerely,
  Nancy S

  Business Response

  Date: 02/25/2025

  I am happy to provide a synopsis of Mrs. S**********'s account with Capital Waste Services:
  Initial Complaint: Recycling per documentation.  She requested a credit but was denied due to being on Credit Hold for non- payment.  The credit hold went back to December 1, 2023.
  

  February 1, 2024- Mrs. S********** made a payment and her account was restored.
  April1, 2024- Mrs. S**********'s account was again placed on credit hold for non- payment and remained on credit hold until May 8th 2024 when a payment was made. Her account was restored.
  August 8,2024 - Supervisor Tonya Martin called the customer to discuss her credit hold and billing while on credit hold. She explained how billing worked, Mrs. S********** became agitated and disconnected the call.  Calls were made recently to her to discuss her billing, and she will not take calls, a voicemail was left with each call. Calls to her were made on 2/4, 2/11, 2/14, 2/17, and 2/24.  She states she requires all communication in writing

  it is our policy to not provide credits to customer's who are on credit hold for non-payment.  In order to re-establish Mrs. S**********s's service she will need to pay her balance in full. Total balance is 187.44
  Total Balance Owed: 187.44
  If you have any additional questions that I can assist with I am happy to do so.

  Customer Answer

  Date: 02/25/2025

  I am rejecting this response because:

  The only time I have withheld payment was when so many missed visits have accumulated, I was owed a credit.  And CWS's response is to send a threatening letter of non-payment, collection actions and zero accountability for their missed visits, which apparently,  I am supposed to pay for according to their poor standards.  If I don't cave in and pay for non service, I won't receive any service in the future.   They hold all the cards and we are at the mercy of their scam.

  This is exactly the current situation.  They have failed to pick up 13 recycle container visits over 4.5 years.  The bulk of my trash is recycled and so imperative that they provide their scheduled pick ups.  The current "outstanding" bill ( which is most definitely not outstanding but credit owed) is for 6 visits.  Since they owe credit for 13 visits, that leaves 7 remaining visits that bring my account to April 2025 before further payment is required. 

  I don't know what the problem is with their workers that they routinely miss pick ups both on my road and on Hair Point.  But, they always happen on the same days.  I expect to receive service and if it does not materialize,  I do not intend to participate in their scam.  It's pretty basic.   I'll gladly pay for services received.  I will not pay for 13 visits I did not receive.

  Sincerely,
  Nancy S**********

• Initial Complaint

  Date:12/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I MADE AN EARLY PAYMENT FOR SERVICES TO CAPITAL WASTE... I MADE PAYMENT DEC 2, 2024 AFTER THAT I RECEIVED A BILL FOR SAME SERVICES DUE. THE AMOUNT $83.00 I HAVE CONTACTED THE LOCAL OFFICE. EMAIL., FAX ETC. NO RESPOND. I AM TRYING TO MAKE SURE THIS PAYMENT WAS RECIEVED SO I DONT HAVE TO MAKE ANOTHER PAYMENT ON THIS ACCOUNT. CWS 7269 PEPPERMILL PKWY N CHAS SC 29418 CAPWASTESERVICES.COM PAYMENT DUE12/20/2024 PAID DECEMBER 2, 2024 VIA BANK OF AMERICA DEBIT CARD. THE INVOICE NUMBER TO THIS BILL IS 1248859. MY NAME IS TALMAGE HUGHSTON 218 SWANSON DRIVE SUMMERVILLE,SC 29483 I AM ATTEMPTING TO MAKE SURE THIS WAS RECEIVED. AND I CAN TEAR UP THE BILL THAT WAS MAILED TO ME.

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bills for this company state to send the remittance to a Columbia, SC address. The checks are clearing before the due date but they are issuing a late fee of $5 despite the fact that the amount due reached them on time. Also, they state that the remittance should be sent to a Detroit, Michigan address that is NOT on the billing material. This is unfair.

  Business Response

  Date: 12/11/2024

  The customer will be receiving a refund for the late fee.

   

  We have had several customers call about checks clearing on 11/20/24 but the payments didn’t process through until 12/4/24 (see attached from M********.
  Many of these customers received late fee’s some had 2 late fee’s, the CSR’s have requested credits for the customers the approvals are still pending. 

  Business Response

  Date: 12/12/2024

  The customer will be receiving a refund for the late fee. We have had several customers call about checks clearing

  on 11/20/24 but the payments didn’t process through until 12/4/24 (see attached from M********.

  Many of these customers received late fee’s some had 2 late fee’s, the CSR’s have requested credits for the customers

  the approvals are still pending. 

• Initial Complaint

  Date:11/22/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started using Capital Waste services in 2021. Not long after service started, there was an occasional missed pick up. Every time that I would call and let them know, they would never pick up until the following week. A few times they blamed it on the gate being locked. They sent a picture one time to my phone of the locked gate at 6:45 am . I explained to them that my business did not open until 8 am. This was discussed prior to me signing up with them. As time went on, the missed pick ups were getting more frequent and sometimes they would miss two a month. I still paid my bill as usual. I started calling more often and it was always the same old story. " Someone will call you back". This never happened. In august of this year, I have had enough. I called and told them I wanted to end my service due to the horrible service I was getting and the terrible lack of communication. They told me they would have the container picked up. After two weeks, I called back. I spoke with Buddy Bishop. He told me that I had to " SEND A CERTIFIED LETTER TO END SERVICE." I sent a certified letter ending my service and it was signed by Capital Waste on September the 4th. It's now November the 22nd and the container is still on my property, not being used or dumped. I'm still getting billed and now they just sent me a certified letter saying that I will have to pay out my contract of nearly $2000.00! I've emailed billing 5 times with no response. I've contacted the Columbia office countless times with no resolve. I understand I did sign a 5 year contract with Capital Waste. However, at what point does not performing their services as expected come into play?

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They would not come pick it up by weekly so they said they would come and get it but still here. They charged me money and never picked it up for 2 and a half months

• Initial Complaint

  Date:09/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using Capital Waste Services since October 19, 2018 and have not missed a payment. It has only been recent as early as of this year that the church has been dissatisfied with the service due to missed pick ups. This started April 3, 2024 when our church requested that the garbage service be discontinued due the to missed pick ups. The church requested that the garbage service be discontinued and the dumpster be removed from the property as soon as possible, reason being was the church did not want to go through another billing cycle. The company explained that the church would be breaking the contract early and would have to pay the penalty which is termed "Liquid Damages" for early termination of contract. The church was asked to send a certified letter requesting termination of the contract April 15,2024. The certified letter was sent and received by the company. There was a May 2024 bill sent and was paid. The church was billed in June 2024 and received a credit for that month. We have satisfied all requirements at the company's request to include "liquid damages" to the amount of $857.46 which was paid. The church continues to be billed and the dumpster still remains on the church property even after speaking to the sales rep. on several occasions. The church was billed again for July and August and was told via email that the church would be sent to collections if the bill was not satisfied. The company gave a credit for the month of August, but the church was told to pay for the month of July. There have been several requests made to remove the dumpster since April 3rd of this year. It is now September 28,2024 and the church has yet to see a resolution in this matter and continues to be billed again after satisfying all requests by Capital Waste sales rep. (Jarrett Schumpert). The church has all email correspondence between Capital Waste Services and will send upon request. Thank you for your help in this matter.

• Initial Complaint

  Date:08/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Capital Waste in April of this year to cancel my contract. I was contacted by Brian M********* who told me that I was under contract until August and that per my contract I should notify them in July by letter to cancel my contract. So, I said fine I would keep the contract until expiration. In July I sent them the letter to cancel my contract. I then called on July 21st to make sure they received it. They transferred me to Tays and asked if they received it. He said they received it. I said so you have everything you need to cancel the contract? He said Yes. They did not come and pick up the dumpster, but I received another monthly bill on 8/20/24. I immediately called them to inquire and explained the situation to the lady answering the phone, who told me Tays is no longer there and she would transfer me to Brook who could handle it. I got Brook's voice mail and briefly explained the situation along with giveing her my account and asked her to call me back. I did not receive a call back. So, I went to their website and filled out a form explaining the situation again and requested a response. Still no response. I will not be paying this bill and they need to come and get their dumpster. No wonder they have an F rating on the BBB

  Customer Answer

  Date: 08/28/2024

  Hi, Also my account number is ***** and I could also be reached at ************ by phone if needed.