Business ProfileforGranite Depot of Columbia, LLC

On June 24, 2023 I entered a contract for granite, quartzite and quartz pieces for 4 different areas of my house, the kitchen, spare bathroom, great room and primary bathroom. I prepaid per their company policy. The process was to take approximately 4 weeks. I met the measurer onsite at my house. I explained that the spare bathroom would have to be measured at a different time due to the work my contractor was performing. The installation occurred on July 18th. When they installed the kitchen, it was miscut where as the cooktop and grill could not be installed and cut into the wall causing me do incur additional expense of having my contractor fix there mistake. The sink was installed backwards. The spare bathroom was a straight cut rather than the dip in that I requested. On July 19th, I spoke with my salesperson and told both about being ready for the measurements to be taken for the primary bathroom and about the mistakes and was told I would get a return call. Upon not receiving a call, my contractor offered to be the contact person and spoke with her several times. After not having a resolution, I called back on July 31. I was assured that I would as the highest priority and that they would correct the kitchen when they installed the bathroom. On August 10th, they installed the primary bathroom with an incorrect backsplash and did not touch anything in the kitchen. On August 11th, I have spoken to my salesperson. I was told that they fixed the kitchen when in fact, they had not made any attempt to fix it. I also attempted several times to have the manager contact me. In my attempts, I have been hung up on and told that I would receive multiple calls to no avail. Within their contract, I have 3 working days to report any damage during the installation process. I have met that requirement and they have repeatedly failed to follow up or correct the issue. The kitchen issue has been going on for over 3 weeks with no resolution given or promised.