Business ProfileforDistinctive Surfaces Natural Stone Designs

Distinctive surfaces installed our waterfall island countertop in March of 2022. The cut out for the cooktop is too large and the cut is uneven. They had all of the specs on the cooktop when they fabricated the island quartzite. We brought it to their attention soon after the installation. The owner agreed that it was their error and they would find a way to resolve it and make it look finished. He recommended removing the backing of the cabinet behind the cooktop unit, pushing the entire cooktop unit back to cover the gap and then replacing the cabinet backing with similar quality wood. We agreed. The cabinet backing was removed the cooktop was pushed back and the gap was 95% covered, but when he went the workers to replace the cabinet backing they were not properly supervised and pushed the cooktop right back to its original location again exposing the gap and the jagged cut in the countertop. We brought this to their attention and after several weeks, another person was sent out to evaluate the issue. This time the decision was made to fabricate a piece of metal to cover the gap that would match the cooktop. The measurements were made, but we still have not received the trim piece. Our general contractor has tried to get this resolved without success. It has now been 10 months since installation. I have left a message for the owner and sent an email and have received no response. This countertop was extremely expensive. The gap needs to be addressed to our satisfaction in the next month with a partial refund for the inconvenience, or the entire top of the island needs to be replaced with matching quartzite, or we need a larger agreeable refund if Distinctive Surfaces does not plan on resolving the issue.