Complaints

This profile includes complaints for Columbia Eye Clinic PA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Columbia Eye Clinic PA has 3 locations, listed below.

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  Columbia Eye Clinic PA

  1920 Pickens St Columbia, SC 29201-2632

• 

  Columbia Eye Clinic PA

  100 Summit Centre Dr Columbia, SC 29229-7612

• 

  Columbia Eye Clinic PA

  100 Palmetto Park Blvd Lexington, SC 29072-7855

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to have eye surgery on 1/16/25. I had to pre-pay their estimated charges on 1/10/25, which was $1566.80 for the surgery and $218.94 for the office, totaling $1785.74 paid. On the day of my surgery, I was informed at the intake desk that their computer systems were down. My insurance company processed my claims and I received my EOB that I was responsible for charges of $1520.40 & $60.00 respectively, totaling $1580.40. This has resulted in an overpayment of $205.34 which is due to my FSA acccount (used to pay for charges) which has been locked from further use due to their over estimated charges I pre-paid. I have been calling their office repeatedly to try and get this resolved. Each time I get, Our systems are still down. As of 3/17/25, some of their systems were coming back up but not fully. This is 2 months since I had my surgery. On 4/1/25 I spoke to them and they found my pre-payments but said they still could not post the insurance payments due to their systems are not fully back up. Due to this, I'm not able to get my refund due in order to repay my FSA account and reactivate that card to be used again. It has been 2 1/2 months since this started and they do not have a resolution yet. I get very little help from them b/c their systems are down and not fully back up. I'm tired of following up with them to resolve this issue so they can post the payments that have been paid and refund me the difference.

  Business Response

  Date: 04/10/2025

  Mr. Bryan ********** was contacted by our Billing Department on 4/8/2025 informing him that he would be receiving a refund from Columbia Eye Clinic.  We are still waiting on one more code to process from Columbia Eye Surgery Center.  This process has to be completed to insure that Mr. ********** receives the correct refund amount.  We did experience computer issues during the month of January and February and thus submitting claims was affected by this.  We appreciate Mr. **********'s patience and hope that he is satisfied with our actions to correct his complaint. 

  Customer Answer

  Date: 04/10/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  Bryan **********

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen December 29, 2022 and the vision assistant ordered my prescription as per my doctor for Restasis eye drops for a 90 day supply through my mail order company. She ordered it incorrectly that day with an incorrect amount of ml and again on January 3, causing my prescription to not get filled in 2022 when I had met my deductible and my family out of pocket max. My prescription should have been filled for free due to my meeting insurance requirements in 2022, but due to her error and not correcting it in a timely manner, my eye drops now cost $1700 and I cannot afford them. I have tried twice to speak with their business manager, Tammy S*****, but have gotten no response. I’m very disappointed and feel like this is negligence on the technician’s part. Due to her error, I cannot get the medication my doctor prescribed due to the high cost now in 2023. This was no fault of mine and I called on December 30 begging them to correct their error with no response after explaining the situation their error was putting me in. The vision tech had brown hair with blonde tendrils on the sides of her face but I do not know her name. She works for Dr. Mitchell N*****. I have severe headaches without this medication and would like a resolution.

  Business Response

  Date: 01/24/2023

  Thank you for contacting me......

  To date, I have not received a notice from BBB informing that a complaint against Columbia Eye Clinic has been filed by Ms. ******** ******; however, I have had a couple of conversations with Ms. ****** and we are aware of the error that was made when e-scribing her prescription.  At this time, we are trying to come up with a solution.  We plan to contact Ms. ****** before the end of the week.

   

  Tammy S*****

   

  Customer Answer

  Date: 01/24/2023

  
  Complaint: ********
  
  I am rejecting this response because: the complaint has not be resolved but noted. I have no resolution yet. I’m willing to discuss the options. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 02/01/2023

  I spoke with Ms. ****** towards the end of January to let her know that there wasn't anything we could do about the E-scribe error.  I apologized and expressed how unfortunate it was that this happened.  The young lady that made the error has been reprimanded.  I talked with Dr. N***** and he suggested to see if Ms. ****** would be willing to try another dry eye medication called *****.  During our conversation, I asked Ms. ****** if she would be willing to try *****.  She said she would be willing to try it and see how it works for her.  I mailed Ms. ****** a 30-day supply of samples of ***** to her.  She is to call us back and let us know how this medication worked for her.

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a prescription for a pair of glasses from them and I had the prescription filled at Walmart like I've done for a few years when I got the glasses back they hurt my eyes when I put them on. I thought that maybe because they were new I needed to wear them to get my eyes used to them but that didn't work so I took them back to Walmart which agreed to replace them after I got my eyes rechecked because they noticed that the prescription was stronger than my last few prescriptions so they called Columbia Eye Clinic which agreed to recheck my eyes free of charge and they scheduled an appointment for a few months forward and when it came time for the recheck they canceled it because the Dr was ill and when I tried to reschedule an appointment they said that I needed to pay a co-pay, but I don't have the insurance that I used to have and they don't accept my new insurance so I'm stuck with a pair of glasses that I can't use and I had to pay for.