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Find a Location

MTD Services, LLC has 1 locations, listed below.

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    Business ProfileforMTD Services, LLC

    Home Improvement
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 03/21/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6. Address disputes forwarded by BBB quickly and in good faith.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    616 Deerwood St, Columbia, SC 29205-4110
    BBB File Opened:
    6/4/2010
    Years in Business:
    21
    Business Started:
    11/20/2002
    Business Started Locally:
    11/20/2002
    Business Incorporated:
    3/15/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    2
    Alternate Business Name
    • MTD Home Improvements
    Business Management
    • Ms. Rhonda Jean Reynolds, Office Manager
    • Mr. Michael Todd Disharoon, Owner
    • Ms. Stacy Long
    Contact Information

    Principal

    • Mr. Michael Todd Disharoon, Owner

    Customer Contact

    • Ms. Rhonda Jean Reynolds, Office Manager
    • Mr. Michael Todd Disharoon, Owner
    • Mr. David R. Noss
    • Ms. Stacy Long

    Industry Tip

    BBB Tip: How to make your next home improvement project a success

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/08/2024

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    On October 12, 2023 I signed a contract with MTD Services, LLC, Todd Michael D******** to remodel our Master Bathroom. It was costing $31,000 & out of that he gave me $8,000 to purchase the items I needed to choose, this way I would have them at here and won't waste time during renovations to pick them. We were having family coming for the Holidays. I gave him a deposit of $8,000 upon signing contract. the work did not start till November 13th which they came to demolish the bathroom. They knew that I was donating everything so the trash was very little. on the 14th, I was asked for $5,000 which I gave it to him since they were doing the job and I din't want them to stop. They came in the 15th and took the trash away. They said they would come back on Monday, November 20th that they were not coming 16 & 17 cause they had another job. after so many emails and text since Mr. D******** does not talk on the phone, I was told that there was no money to do my job, even though I had already given them $13,000. After so many complaints and emailing and texting everyday, I was told that someone was coming in. A gentlemen named Jose came and told me that Todd had asked him to do get this job off his hands. Jose builds houses but does not have a license and Mr. D******** promised him to let him work under his license if he got rid of this job. Jose brought a few people to see the job since there was only $9,000 left for this job and needed to see who would do it. Finally, Mr. M******* came in and I think he felt bad for us and said yes. I told Mr. D******** that since Mr. M******* did not work for him that I would feel better to pay him directly. I was afraid that Mr. M******* would work and never get his money. After a week and lots of messages back and forth he finally emailed me a letter giving me authority to pay Jose's company, Village Home SC, LLC and he would pay Mr. M*******. Since my contract was with Mr. D******** and Jose had a contract with Mr. M*******. Finally, the job started Dec. 4th and did not finished till January 7th, 2024. MTD Services did not bring any daily supplies as needed. They claim they did not have any money. We had to go out and buy them

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Keith D

    1 star

    01/05/2024

    Takes your money and then says they don't have any money to finish the job. Where exactly did the money go? Simple job that should have taken a month to do, we lost our patience months ago.

    Local BBB

    BBB Serving Central South Carolina & Charleston

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