Reviews

This profile includes reviews for Companion Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Companion Life Insurance Company

  1301 Gervais St Ste 900 Columbia, SC 29201-3335

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  Companion Life Insurance Company

  PO Box 100102 Columbia, SC 29202-3102

Review Details

• Review fromJames W

  Date: 04/08/2023

  1 star

  James W

  Date: 04/08/2023

  Unfortunately my employer uses companion for their short term disability. I must say they are the slowest company I’ve ever had to deal with. I sent in direct deposit information from my bank and yet I still have to wait on my checks in the mail. Companion pays every Tuesday. I received only one check on time within the six weeks I’ve been out of work. My check was mailed April 3rd 2023 and I’m still left watching the postman drive past my box daily. I have bills pulling up and services being interrupted and all I get is an unsympathetic response.

  Companion Life Insurance Company

  Date: 04/17/2023

  Due to the nature of our response containing personal health information, it is our company practice to respond directly to the insured. Therefore, we will be responding to the insured as soon as possible.

• Review fromMary N

  Date: 03/01/2023

  1 star

  Mary N

  Date: 03/01/2023

  Terrible service... We paid our co pay for a regular Dr. Visit (nothing extra was done ). When we signed up for health insurance, companion health insurance told us for a regular office visit we only needed to pay a $30.00 co pay but than They ended up Never paying for anything . So Why have health insurance and have to pay all the medical bills??? *** please stay away from them***

  Companion Life Insurance Company

  Date: 03/15/2023

  Due to the limited information provided in this review, we are unable to identify the individual as our insured. If this individual will contact the Company directly, we will assist with any questions and/or concerns.

• Review fromDenise P

  Date: 11/14/2022

  1 star
  I am fairly certain that this company is guilty of medical fraud. After nearly a year of submitting documentation supporting a medically necessary oral surgery (which they pre-approved) they decided to deny the claim. They continue to state that the narrative and pathology was insufficient to support the claim, even though adequate reports were sent and confirmation was received. Apparently their so called "experts" deemed the procedure unnecessary after the fact, even though the three dental providers treating my son said the surgery was indeed necessary.
  

• Review fromPat S

  Date: 11/03/2022

  1 star

  Pat S

  Date: 11/03/2022

  The worst company I've ever had to deal with. They are nonresponsive to our company. Their decisions are not based on actual information. I was approved for short term disability for the period of 9.27 to Nov 1st. They sent me a check for the period from Oct 11th to the 24th....stating that would be my only payment. Based on the approval, even if you take 2 weeks off the front of my approval time there are still days that should be paid after the 24th. Never should our company use them going forward from 2022. Pat S

  Companion Life Insurance Company

  Date: 11/04/2022

  Due to the nature of our response containing Personal Health Information, it is our company practice to respond directly to the insured. We will contact the insured directly.

• Review fromJeffrey M

  Date: 10/19/2022

  1 star

  Jeffrey M

  Date: 10/19/2022

  5 weeks before receiving a check,, jump threw hoops made multiple calls delivered appropriate papers,, behind on bills.. now wondering if I will get another check, stressful in a already stressful time.

  Companion Life Insurance Company

  Date: 10/24/2022

  Due to the nature of our response containing personal health information, it is our company practice to respond directly to the insured. Therefore, we will be responding to the insured as soon as possible.