Business ProfileforGentlemen Movers

I had a guaranteed and fixed price move based on an in-home inspection that included Disassembly & Assembly for every walk thru items for our house. Gentlemen Movers [1001 Pinnacle Point Dr ste #112, Columbia, SC 29223,803.319.3646] added additional stress to this situation by leaving thing in mess and handled each step unprofessionally. I am writing this formal complaint so others can learn from this and safeguard from not using Gentlemen Movers for their short or long-distance move. Here are the following listed items that I came across & like to share.I have called Robert to confirm it’s a fixed price & hence awarded him the contract. 1) Charging almost 20% again then then agreed price & charging credit card without consent. After moving Gentle movers directly charged my credit card for $1265 without my consent which was requested much more money than they quoted originally. We had a fixed price moving quote of 6000$ that was fully paid in cheque in 2 installments of 3000$ each. I have requested to pay only by cheque but charged my credit card without asking or taking permission. 2) Lost parts to my Swings/Bed/Furniture/Dome and generally made a huge mess of personal things 3) Scratched our Steps/Refrigerators/Furniture/Wall/Floor etc 4) Left many things unassembled & Movers left house saying they need to return to Columbia & they will not be able perform rest of agreed upon service e.g Swing/Dome unassembled, Left TV on ground & said they are out of time. 6) Master/Bunk Bed were assembled with just few screws leaving it dangerous & hazardous condition to sleep. 7) Tempurpedic mattress has been damaged with water during the move & smelling bad. I am yet to uncover other things & making me nervous. 8) We originally plan to take comforter with us in car , We didn’t ask for any boxes & they kept on offering us & ultimately made a big deal of using it. 9) Their team was not equipped with hydration & equipment's & has to supply with water/soda/unassembly things

Our client, Mr. L**, was never provided with a quote, "fixed price." He was informed from the beginning that we are an hourly rate company and that the estimate he received was just that, an estimate. He was notified that should there be any remaining balance after his initial payment by check, he would be given an opportunity to pay by any manner he wished. After the move was completed, there was a balance of $1,265.00 remaining and he refused to pay, continually citing this non-existent "fixed payment" agreement, and so therefore his card was charged for the remaining balance. 
In terms of the damages he's claiming, no photographs or proof of any damages whatsoever were ever provided to us. Additionally, it is the policy of our company not to address damages until full payment for the move has been received. In the case of Mr. Lad, he filed a fraudulent chargeback with his bank against us and the remaining balance of of $1,265.00 was deducted from our account. It is our position that we are still owed this money, and therefore any damages, if they are even legitimate at all, will not be addressed until payment has been rendered. 
In our opinion, we have acted in good faith and within contractual stipulations with Mr. L**. We are therefore regrettably at an impasse with him. 

Gentlemen Movers