Customer ReviewsforJim Hudson Automotive Group

Hello Ace. Thanks for the feedback and the information concerning the fix. There is more to me never coming back to Jim Hudson. Putting vehicles online that are not the actual price is False Advertisement! 1. The vehicle, ALC, was not ready: he could not find the keys, and the truck was empty- no gas. 2. Before I test drove both vehicles I confirmed with Mr. SKINNER the price and gave false information. 3. Even after I was told the correct price. Manager Pete gave NOTHING but excuses. A. Claiming it was on a GMC website and not Jim Hudsons. B. He said both of the sales persons were novice. ??????Then why was Mr. Skinner training a new salesman and Skinner is new. Bottom line: I did not like Pete's attitude and excuses. I served 30 years in the military, and a Masters in Human Resource management. I can clearly see that this group of men trying to sell me a car were dysfunctional, unorganized, and improperly trained. These are the few reasons I would rather travel to Texas than buy a car from Jim Hudson! Thanks, and have a great day.

very single receipt. Here are some service history from my Ford Pass app. 5/17/20 I had an electrical issue. 7/26/20 I had to turn it back in due to another electrical issue (possibly the same issue). 10/29/20 I had to turn it in again for another electrical issue. (Again possibly the same issue) 7/14/21 I’m sure you can guess that I had to turn it in again for another electrical issue. 6/14/22 another electrical issue came up. 8/10/22 once again turned it in due to another electrical issue. 11/22/22 aaaaaand again turned it back in for another electrical issue. 11/29/22 I know it seems crazy. Turned it in again for an electrical issue. 10/1/23 turned it in for an electrical issue. And I just got it back from the shop today for you guessed it. And electrical issue. It truly seems that I am kidding but I’m not. I have absolutely no reason to lie about this. It got to the point that one of the service advisors recognized me coming in and goes “Another issue?” Paid for every time I turned it in. Not to mention they didn’t document every visit. There is no doubt I have a lemon vehicle which good luck fighting that with them. Please please please for yourself - DO NOT COME HERE!

They need to have -*!!! Bringing my truck in for the second time for the same 2 issues that was never fixed. I have a farm vehicle with a fifth wheel hitch that I need for my business, made the appointment a couple weeks out because I was away so they could bring it in first thing Monday morning. I called Monday morning left a message, called again left a message, and still no phone call back. I finally called again. Spoke to somebody and my advisor had luck for the day. I had spoken to the dealership several times when I had brought my truck in in the past that my animals rely on it for their life in case there’s emergency and I need it for work, he proceeded to tell me that other people need vehicles for work too, I told him that I would be more than happy to rent a vehicle that has a fifth wheel hitch if it was available to me. They need to have a separate service department for commercial and farm vehicles , frustrated with dealership. If I need my trailer for a super emergency and I need my animals die, I will sue the crap out of them.

Was insulted by service person when inquiring about the price of an oil change was told he assumed I knew the price since I regularly take two cars there. When asked for a manager and explained why I was disappointed in the service he accused of potentially being violent . I've never been so hurt and insulted my entire life. I work for the VA and don’t have a violent bone in my body, but I guess first amendment rights don’t count. And giving the oil change for free further added salt in the womb. My usual service guy was not there so dissatisfied and disappointed in this. They say you pay for what you get, I expected top of the line from the Lexus dealership not Walmart customer service.

Drove 2 hrs for a scheduled appointment to test drive and potentially buy a vehicle. The salesman knew about my drive distance and acknowledged this. The salesman texted me after I had already reached the destination, walked in and was then told the vehicle was sold. After expressing my displeasure, the manager likened it to going to a grocery store for bread and the bread was sold. What an insulting comment to a potential customer who drove 2 hrs and left work early for a scheduled meeting. This is probably why car dealers are not rated very highly with respect to integrity and trust and the brunt of many jokes. This experience fed the negative stereotype.

Where do I begin, geesh Two Issues, Length Of Time To Fix ABS Brake situation, 7 weeks, delay after delay, elderly mom almost 80, had her Red 2010 Ford Escape towed up there back around November 10th or so, scared to drive it with little to no brakes, originally for hydraulic pump motor & ABS anti lock module replacement, that was fixed by the November 29th, was delayed because of Thanksgiving holidays, it never left the shop, that day the repair manager Paul, said the ABS light came on again, further delaying it being released back to my mom., they had to get a RT front speed sensor, December 6th, then it was discovered one of the main parts they installed was defective, having to reorder another part again, more delays., we'll fast forward to December 12th, had hopes mom would might get her car back early part of this week, as of the latest part put in, they still were having difficulties, I had emailed the Customer Service Manager C Watkins and the parts manager, ref how long it was taking to fix it, they kept having complicated issues getting parts in that weren't defective, fast forward several days later we all hoped she got it back by Christmas, which she finally did December 20th, Hallelujah,, and they were good about not upping the price past the 2,500 quote she was originally given, she's on a limited income we are thankful for that, however 7 weeks is an awful long time to keep a vehicle for repair, the second disheartening issue is when she picked it up , the vehicle appeared in all disarray, she said looked like a homeless person camped in it, everything strawn about, every part had been moved, rummaged thru, console, glove box,change gone, to really upset her, it had been keyed down the side, the business has sign that they're not responsible for any theft or damages,done to vehicles left on their property, don't know how that's even feasible or legit, Paul stated he was sorry to hear about it, & customer's can just file a claim with insurance co

Keith I purchased a 2017 Cadillac ESV Preowned dealer certified vehicle. 30 Days after I purchase it, the battery went dead in the vehicle had pay to replace the battery at the Dealership. It has a entertainment center in it that does not work. When I purchased the vehicle, the entertainment center was turned on, but unbeknownst to me that the buttons did not work. I spoke with Carl Thompson who works in the service department about the issue and was told if I did not Purchase a bumper to bumper warranty then I would have to pay to have it repaired . When I purchased the vehicle, I was also promise things that I did not receive i.e. the rear cover was missing in the back, which I have still not received. This vehicle was sold under false pretenses that the entertainment center work. I called my sales representative back (Skeeter) About the issues he went to bat for me but in the end, he is only a sales representative. He can only do what he can do, He spoke with the sales manager, who was supposed to give me a call about the issue but of course, I never received a call from the sales manager. I am a disabled veteran who has served his country for 22 years, I find it very offensive that this particular car dealership do not stand behind their words like preowned certified. So if you are a veteran or even active duty soldier I urge you not to waste your money at Jim Hudson Cadillac dealership. They do not stand behind their product. Once they have their money they have no use for you or even helping you.

Im so over this location. This is the third time I’ve had an awful experience here and the last time I will do business there. I’ve complained to corporate and it’s obvious that they don’t care. What do you have to do to get honest and fair service? I took a break from here because of my last experience. I was told that the maintenance department was under new management. So I agreed to leave my vehicle. Oil change and a line leak. I was promised that I would receive a call later today. Needless to say, no call , no car and now I can’t go to work tonight because of my car being in limbo with the maintenance department. I’ve tried calling, left messages and Samantha the advisor didn’t feel the need to answer her extension or return my calls before she went home, she promised to do so when I left my vehicle this morning. I’m sick of being lied to by this location. And I won’t be back. When tomorrow comes I don’t give a damn what they have done I want my car back. They won’t get another chance again to deceive me. And I will be making a complaint against them with corporate. I lost a full day of pay when I was lied to by this location and I possibly will lose another day tomorrow.

Looked for MONTHS for the car I wanted, found one on their website, called to set up a test drive. Price on the website was $167,000. Asked if we could put a deposit on the car so they didn't sell it before we could get there. They are 2 hours from us. She said she'd email me the pricing and a credit card authorization form for the deposit. When she emailed me the paperwork, the price was almost $230,000. I called to ask her why the difference... She said they forgot to add the "adjusted market value" on the website. I asked what that is and she said its because the vehicle is hard to get. They added $65,000 to the price of the car just because it's so popular and everyone wants one. I understand supply/demand, but I also know what price gauging is. Surely something can be done about this? Also, I DO have a printout of their website with the $167,000 price for the vehicle, and a printout of the price AFTER I spoke to her about the $65,000 charge they added. I have already contacted Cadillac, and plan to contact anyone else who will listen! Absolutely disgusting.