Customer ReviewsforTerminix Service, Inc

I called Terminix located on 3801 Beam Road in Charlotte which services the Pineville/Ballantyne area. I received great service from Carter Smith. I called for an appointment for a free assessment. John arrived on a Friday and discovered that I had active termites in the back patio area. He assured me they had not infiltrated the inside of the home (video confirmed his findings). The following Monday, Carter came out applied a liquid treatment to immediately get rid of the termites and installed a termite baiting system around the perimeter of the structures. I am giving them 4 stars. I received immediate action to resolve the problem. To find good, even great customer service today is rare. I hope to have great experiences going forward with this company and will definitely add another star.

They have made two appointments to come to my house and have not shown for ether one

I would give a 0 if I could. They are running a monopoly in Charleston, and therefore believe they do not need to provide any customer service. I paid $23,000 to have my house tented. Did not return my calls while they were tenting. The hedge of bushes in the front of my house is dead; despite there being ample space to tent to exclude the hedge. My metal roof had a yellow residue. There was a film over every surface in the house, which they said would not happen. My repeated attempts to contact them went unanswered.

Contract is terrible, all about them not the customer. $400 a year for them to spray outside your house, but if you call to have them spray inside, they won't respond. They perform services you don't authorize then charge you outrageous prices. Charge you extra for services that's supposed to be in the contract. Worst pest control service I have ever had. Save your money and go with someone else!

I have been given the run around and flat out lied to. My ex husband called for a one time pest spray a while back, he signed the receipt of service then was entered into a contract for a year without his knowledge. After receiving a bill for $98 for pest control services that were not performed I called the local branch. I let them know that no one was ever in my home and they did not perform this service, they told me that they tried to reach me multiple time (lie number one) and since they could not the technician just performed exterior service. I have cameras on my home and locks on my gate so I am guessing they expect me to pay for someone not spraying my front porch. I also let them know that my ex husband was not authorized to put contracts on the home and I wanted it removed. I was told that they would see what they could do and would call me back. It comes to no surprise that they did not. After a bit I called again and again was told the outside of my home was sprayed so I asked who completed this work and asked them for proof of the completion, all of a sudden the technician who apparently completed the exterior work no longer worked there to verify with so I was told that they would speak to the Supervisor and get back with me (lie number two). Then I find out that this $98 bill is now on my credit report because they sent it to collections. I called again, everytime asking to speak with a manager whom which I have never spoken to and apparently leaves work early everyday. I stated that I was supposed to receive a call back and never did to which I was told, "O I have called several times I am sorry you did not get the messages", I stated that I would pull my phone records and prove they were not calling me. This time I am told that there is nothing that can be done because all of a sudden there is a ticket showing that they sprayed inside my home in March (Lie number three), I asked if I signed the work ticket considering I have been a termite customer since 2015 and know for a fact that anytime service is completed inside a home the customer is asked to sign a ticket. I was told that only the technician (who no longer works there) signed the ticket then I was given a story about how people do not want them in their homes because of covid and such, well lady if you are apparently already in my home why would I not be asked to sign the ticket for the work. I was also told that I spoke with someone in June and told them that I would pay the bill the next week. Um, excuse me, why would I pay a bill for service that was not done and that I have been fighting from day one? I again asked to speak with a Supervisor who once again went home early and was told that this was the message they were supposed to relay to me. I let the rep know again that I have cameras inside and outside of my home and no one came to complete any work. I am completely over the lies and bad business practice, I want the $98 removed from collections immediately and removed from me owing it at all.