Complaints

This profile includes complaints for Kaminer Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kaminer Heating & Cooling has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kaminer Heating & Cooling

  110 Kaminer Way Pkwy Columbia, SC 29210-3964

  
• 

  Kaminer Heating & Cooling

  PO Box 329 Ballentine, SC 29002-0329

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an appointment for this company to come out and check the voltage on my furnace that was working at the time. They came out on 1/15/24 and looked at the unit and during the time they worked on it, the unit stopped working. The service person, Rakeem S****, stated that he would contact his supervisor and they would make sure to get my unit working again. After not hearing from anyone that day, I called and left a message for someone to call me the next morning. I ended up calling the next morning and spoke to Todd, supervisor, about the situation and he was not understanding how my unit was working without the proper voltage, but I explained to him that my unit has been working since I've been living here for the past 13 yrs. He said he would call back and when he did, he said that I had a "magical unit" and it wasnt working and they would not come back out to fix the problem.

  

  Business Response

  Date: 01/18/2024

  First off let me just state that the client left out a few
  key parts here. First off, he had ************ Electric come to his home for
  reasons unknown (we know think because his unit stopped working) and they
  discovered he only had 17 volts coming to the thermostat. Upon our arrival we
  found there were only 14 volts going to the thermostat. A tech, who is no
  longer with the company, tried to assist the client by changing a transformer. This
  did not help the issue because it was not the issue. In this process he did
  blow the other transformer which we replaced. When we left the system had 14
  volts as it did when we arrived. It was left in the condition we found it. The system
  is 30 years old, and we should have never even attempted to fix it due to this
  alone, but we did leave it as we found it. I have recorded phone conversations
  with the client where he admits these voltages are in fact true. I can send
  information on the thermostat that he has as well as the unit that CLEARLY states
  that you need 24 volt to operate these systems. I am not sure what the client
  is trying to pull. I called him and told him we would not be returning to his home
  due to me not feeling comfortable with the situation and that we would be
  returning his $109 for the service fee. He then asked me for my insurance
  company’s name so he could call them and that we owed him a unit since we broke
  the other one (recorded call). I told him I would not provide this information
  because we did nothing wrong and his system was magical and one of a kind if it
  ran at 17 volts and I was not going to be a part of whatever he is trying to
  pull. This client was not billed for anything other than the Service Fee which has
  been returned to him on his card. I can also provide a receipt for this. This client
  has had the opportunity to have someone else come and fix his unit but instead
  he keeps using the “we touched it so we broke it” knowing it was not working
  before we got there and the test from ************ only backs up our proof. Why
  has he not called anyone else? This seems to me to be a situation where someone
  is trying to get something for nothing and we will not be a part of this.

  Customer Answer

  Date: 01/18/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

      I've been living here for 13 yrs and I've had heat all this time; yes I had *** ******** come out and they were going to install a new thermostat panel, thats the reason they came out and I can call and have them say that my system was working when they came out. Only reason I asked Kaminer to come out was to check my voltage so that I could get another panel to use; that's what the person from *** ******** told me to do. My girlfriend and her god child were with me all weekend and she was here when Kaminer came out so she can testify that my unit was in working order and we had heat in my home. The service techs who came out that day didnt seem very knowledgeable about what they were doing, so if a mistake was made, just fixing the problem would've been the thing to do. I'm hoping that I can get my problem fixed by someone who want try to call me a liar or try to take advantage of my situation. 
  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 01/19/2024

  This client has been
  refunded and has the opportunity to call another company. There are many
  companies in the area and not sure why he has not done so. This is just more
  proof that the client is up to something fishy and as stated before we do not
  want to be involved. I have attached a copy of the refund receipt and
  the information on the system and thermostat showing 24 volts is required to
  operate the system. I would ask the BBB to get with ************ and ask them
  for a copy of the document for their visit to see why they were called out and
  what they determined. I would also like to see a copy of this. As far as I am
  concerned this case should be closed!