ComplaintsforKaminer Heating & Cooling

• Initial Complaint

  01/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Made an appointment for this company to come out and check the voltage on my furnace that was working at the time. They came out on 1/15/24 and looked at the unit and during the time they worked on it, the unit stopped working. The service person, Rakeem S****, stated that he would contact his supervisor and they would make sure to get my unit working again. After not hearing from anyone that day, I called and left a message for someone to call me the next morning. I ended up calling the next morning and spoke to Todd, supervisor, about the situation and he was not understanding how my unit was working without the proper voltage, but I explained to him that my unit has been working since I've been living here for the past 13 yrs. He said he would call back and when he did, he said that I had a "magical unit" and it wasnt working and they would not come back out to fix the problem.

  

  Business response

  01/18/2024

  First off let me just state that the client left out a few key parts here. First off, he had ************ Electric come to his home for reasons unknown (we know think because his unit stopped working) and they discovered he only had 17 volts coming to the thermostat. Upon our arrival we found there were only 14 volts going to the thermostat. A tech, who is no longer with the company, tried to assist the client by changing a transformer. This did not help the issue because it was not the issue. In this process he did blow the other transformer which we replaced. When we left the system had 14 volts as it did when we arrived. It was left in the condition we found it. The system is 30 years old, and we should have never even attempted to fix it due to this alone, but we did leave it as we found it. I have recorded phone conversations with the client where he admits these voltages are in fact true. I can send information on the thermostat that he has as well as the unit that CLEARLY states that you need 24 volt to operate these systems. I am not sure what the client is trying to pull. I called him and told him we would not be returning to his home due to me not feeling comfortable with the situation and that we would be returning his $109 for the service fee. He then asked me for my insurance company’s name so he could call them and that we owed him a unit since we broke the other one (recorded call). I told him I would not provide this information because we did nothing wrong and his system was magical and one of a kind if it ran at 17 volts and I was not going to be a part of whatever he is trying to pull. This client was not billed for anything other than the Service Fee which has been returned to him on his card. I can also provide a receipt for this. This client has had the opportunity to have someone else come and fix his unit but instead he keeps using the “we touched it so we broke it” knowing it was not working before we got there and the test from ************ only backs up our proof. Why has he not called anyone else? This seems to me to be a situation where someone is trying to get something for nothing and we will not be a part of this.

  Customer response

  01/18/2024

  
  Complaint: ********
  
  I am rejecting this response because:

      I've been living here for 13 yrs and I've had heat all this time; yes I had *** ******** come out and they were going to install a new thermostat panel, thats the reason they came out and I can call and have them say that my system was working when they came out. Only reason I asked Kaminer to come out was to check my voltage so that I could get another panel to use; that's what the person from *** ******** told me to do. My girlfriend and her god child were with me all weekend and she was here when Kaminer came out so she can testify that my unit was in working order and we had heat in my home. The service techs who came out that day didnt seem very knowledgeable about what they were doing, so if a mistake was made, just fixing the problem would've been the thing to do. I'm hoping that I can get my problem fixed by someone who want try to call me a liar or try to take advantage of my situation. 
  
  Sincerely,
  
  **** *****

  

  Business response

  01/19/2024

  This client has been refunded and has the opportunity to call another company. There are many companies in the area and not sure why he has not done so. This is just more proof that the client is up to something fishy and as stated before we do not want to be involved. I have attached a copy of the refund receipt and the information on the system and thermostat showing 24 volts is required to operate the system. I would ask the BBB to get with ************ and ask them for a copy of the document for their visit to see why they were called out and what they determined. I would also like to see a copy of this. As far as I am concerned this case should be closed!

• Initial Complaint

  06/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called for Kaminer Heating and Cooling to come out to my home on 6/8/2022. My air conditioner unit stopped blowing cool air and was only blowing hot air through the vents. The company sent out a technician by the name, Trayon Harrison. Trayon came into my home smelling like marijuana, and alcohol. The gentleman proceeded to check the thermostat on the wall and then checked the unit outside. He advised that the capacitor on the unit was bad. I told him to go ahead and change out the capacitor. Also, I asked him to check the refrigerate in the unit and let me know if it was low so I could pay to have him top it off. He changed out the capacitor. He called his boss on the phone with my husband beside him. His boss Mr. Rusty Kelley advised him that it would be an extra charge to check the refrigerate. Trayon told my husband that his boss always wants to charge extra and not to worry about it because he would check the refrigerate for free, Trayon proceeded to take the caps off the unit to check the refrigerate. He advised that it was a little low but nothing to worry about. We paid the technician $358.72 for replacing the capacitor. The technician left. The unit stopped blowing cool air three hours after the technician left. My husband went out to check and see if the unit was still running on yesterday morning, 6/09/22, & it was turning but the caps on the ground from when Trayon took off the unit to check the refrigerate. I called Kaminer to have Trayon come back to check the unit. They advised he would come back, but didn't . I called to answering service after he did not show up. Trayon called me back at 6:37 pm & advised he would come shortly. He never showed up. I called Kaminer this morning and asked to speak with the service manager. The rep asked to take a message, and proceeded to make excuses for the tech. The manager Mr. Kelley called me at 8:45 am. I advise Mr. Kelley of my concern and he started screaming at me making disrespectful comments.

  

  Business response

  06/28/2022

  Business Response /* (1000, 5, 2022/06/15) */ First off let me apologize for the delinquency of this response, but I have been out of work sick. Now to the response. I find it sad that a client makes these accusations about a technician at a company that is drug free and does random drug tests. On top of that this technician does not even drink and what does that have to do with this situation to begin with? We did change the capacitor at this location and in fact the client's husband was standing right there and saw that the capacitor was bad, but she failed to mention the fact that her husband was standing beside our technician the entire time. She also failed to mention that when we came out the next day and North Point heating and cooling had a technician at the home when our technician arrived. Of course, we instructed our technician to leave at that time because we do not go to homes where there is another company at. How do we know they didn't tamper with the system? As mentioned before her husband was standing right beside our technician the entire time, so if there were any issues, he would have seen it. To me this sounds like a case of somebody trying to get something for nothing. After the client called yelling and screaming at everybody in their office including the service manager, we decided that we would not return to the property, so she is correct in that. All our incoming calls are recorded, and I can pull the recording if needed where Mrs. ***** said point Blank "I will be filing a complaint with the BBB because it sounds like you are making a bunch of ******** excuses". All Kody said was that the freon would not leak out of your unit with the Shrader cores off and this is a fact! It is like your car tire not having a cap on it. The tire will not lose air unless it is pushed in and the same here. She said the other company did not put their gauges on but said the compressor was locked up. How did she know it was out of freon? If it was, they must have done it. If the compressor was locked up as she said, how would they know if they did not touch it? The fact that the compressor may have been locked up could also be the cause of the bad capacitor or vice versa. This is a mechanical part and each time it starts with a weak capacitor that could cause the compressor to go bad. The capacitor could have kicked the compressor in enough to get the compressor going but since it had been running on a bad capacitor the whole time it caused the compressor to overheat and eventually stop, but NOBODY could determine this without touching the unit. "The longer you let this go, the more of a chance there is that the motor will burn out and require full replacement. As a capacitor connected to the compressor begins to weaken and fail, "hard starting" will occur" this is from the following article that states this fact https://www.southeastairheat.com/blog/air-conditioning-service/can-a-bad-capacitor-hurt-my-air-conditioner/#: :text=The%20longer%20you%20let%20this,%E2%80%9Chard%20starting%E2%80%9D%20will%20occur.. As far as he conversation with Rusty, she was the one yelling and screaming as evident from her call to Kody. This is a case of there were more issues that could not be determined at the time of the capacitor being replaced because the unit was working when we left, and it was in fact the next day when she called back. I do not feel we owe anything because the capacitor was bad, and the unit ran when and after we left the residence for longer than the client stated. I do not believe the unit was out of freon, but rather the compressor was already bad and we just jumpstarted it. The client called another company even though we told her we were coming back out and we have no idea what they did. We hate this was the issue, but this is not the first time we have seen this with a compressor or motor. We wish Mrs. ***** the best in finding a company that will suit her needs, but it is apparent that Kaminer no longer wishes to deal with this client. Consumer Response /* (3000, 7, 2022/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) As far as the technician smelling like alcohol and marijuana it has a lot to do with this situation because the technician is a representative of the company. This was not a good representation of Kaminer heating and air. I was advising the company that they needed to be aware of such behavior. Obviously, they are making excuses for the technician. It is very sad that there is no accountability, and obviously will hire anyone without any morals or values. Rusty Kelly called me from his personal phone and was very rude and cursed me out but of course this is not a conversation that was recorded conveniently. My husband was standing beside Tyrone most of the visit. However, he was not standing beside the technician we he checked the coolant in the unit. He came in the house and waited for Tyrone to come in the house and let me know what was found. After, which Tyrone came inside and told me what he found. I called another company, North Point, to come out after my complaint was not taken serious and we were left with no air and the temperature was reading 98 degrees in the house. The were very professional and diagnosed the problem. The technician did not make any repairs. They only made a professional observation of the mistakes from Kaminer's technician Tyrone . I am very upset that I called to get the issue rectified and no one accepted accountability for behavior of the technician. I paid for something that was not done correctly. I feel as though my money was taken and I was scammed. I am only looking to get my money refunded from this company who I do not ever wish to do business with again and who I will let everyone else know what this company has done. I will advise anyone to stay away from these crooks. I simply want my money refunded for what was not done. The issue was not resolved by Kaminer heating and air. Also, Rusty Kelly was very rude and unprofessional. I want my money refunded and do not want anything to do with Kaminer heating and air, ever. Where is the accountability? Stop lying and do what is right! Refund my money. Business Response /* (4000, 9, 2022/06/22) */ Unfortunately, the only untruths are coming from the client. Again, how can another company make assumptions about the reason a unit is not working without touching it. As I mentioned, the only rude person here is the client. I will be glad to share the recorded calls where she is in fact the one using profanity towards us. The part we installed was bad and we cannot help the system ran for 24 hours before the compressor locked up. I sent an article explaining this issue is not uncommon. We would have been willing to work with the client had the attitude been different. You attract more bees with honey! Kaminer, as the client, has the right to chose who we do business with and in the 66 years we have been in business I have learned you cannot please everyone and people are always pointing a finger to the company and not excepting the facts and the facts are the capacitor was dead, it got the unit running for 24 hours, instead of calling us back she called someone else and us and used the other company as a tool to try to get us to do something for nothing. I would be curious to see the invoices from the other company stating the system was completely out of freon due to us and that the capacitor could not have gotten the compressor running even though it had internal damage that could not be known until it locked up again. If I felt we were in the wrong I would refund the money, but I feel we did our job and would have come to look at the issues the next day had it not been for the attitude of the client. Nobody and I mean nobody deserves to be spoken to in the manner and cussed at. She not only did this to one but 2 of our employees. We have the highest star rating of any service company on the BBB and that is not possible if you are, as the client called us, crooks. That statement alone should show the attitude of the client and manner in which she goes about resolving things. As far as I am concerned this case is closed!

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