ComplaintsforMedCare Urgent Care
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Company sent my bill to a collections agency when I hadn't received the bill initially. Had they sent me the bill, it would have been paid in full. I have worked too hard to repair my credit on my own and don't want to be harmed by this situation.Business response
12/12/2023
Thank you for speaking with me, Mr ******.
Our team will pull the balance and send a new statement to both your physical address and your email. Have a Merry Christmas!
Customer response
12/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20993519, and find that this resolution is satisfactory to me.
Sincerely,
*** ******Initial Complaint
01/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went and visited the med care in December they are trying to charge me more than their adversities rate for an office visit. They advertise 140 dollars for an office visit on line. I paid a 100 dollar deductible and my insurance paid the other 40 they sent me a bill requesting 117 more dollars.Business response
01/19/2023
The amount due on the patient account is based on the contracted rates with his insurance company. We are contractually obligated to follow the insurance payers Explanation of Benefits and bill patients according to how the insurance processes the claim. He should contact his insurance company if he has questions about a bill he has received. The $140.00 rate advertised for self-pay patients does not apply to patients that have insurance. Once we are told by a patient that he has insurance coverage, we are no longer allowed to offer him the self-pay prices or else it violates our contracts with insurance payer. InternalRef#*******.Customer response
01/20/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
******* *****Initial Complaint
06/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went to Medcare urgent care on 04/30/21 for a toenail that had been broken off, nothing was done but washed with saline and put guaze on it, on 05/10/21 I went back because it was infected, and was prescribed antibiotics. The next couple of months I received texts about the bill. I was insured through Cigna and Molina. I gave the info constantly, but someone from the billing dept dropped the ball. I was sent to collections, of which I called cigna and medcare billing to get the claim fixed, and was told by medcare urgent care to file the claim myself. I filed the claim, they gave the wrong diagnosis codes, saying they were out of network and did surgery which is incorrect. Now for almost a year I have been getting the run around, they refuse to hand over the diagnosis codes to cigna, because they know I should have only been responsible for a $20 copay, and because their employee dropped the ball. They would have to write off the amount for not filing in time, but instead they are refusing to turn over my medical info to get the claim processed with cigna. They have called and asked me to provide the claim info that I sent to cigna, in which THEIR staff told me to send to cigna. I sent them the email, and they still haven't processed anything. Even cigna has stated that this is not normal. Now I am in collections for a $455.00 bill, which I should have only been responsible for $20.00 copays for both dates. This is not ok. I know that they have to keep documentated proof of the dozen of phone calls made to resolve this, as well as cigna has documented proof of all the phone calls, and them refusing after an appeal to turn over diagnosis codes. Something needs to be done. This is not ok. I do not have a problem with the urgent staff, its the billing department that dropped the ball, and is trying to come after me for money, ruin my credit, when I had insurance and it was their responsibility to file it, but refusing because they didn't do the right thing.Business response
06/17/2022
Business Response /* (1000, 8, 2022/06/08) */ The patient has been reached by our Director who is assisting her directly with her inquiry.Initial Complaint
12/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I visited this Urgent Care facility on 10/2. The facility did not file the insurance claim with my insurance under the correct code. I have spoken with the insurance company and they confirmed that the Urgent Care is at fault for coding the visit incorrectly. I have called 4 separate times to have this code corrected and the visit filed with my insurance company. The Urgent Care has not done anything to correct their mistake. I was told the bill would be put on hold until this was corrected but I continue to get bills and text messages about the bill.Business response
01/20/2022
Business Response /* (1000, 10, 2022/01/10) */ We have been working with Ms. ***** and are waiting on Provider review of the coding. The coding wasn't actually done improperly, she just doesn't agree with it. E. Rose P***** Service Excellence Representative Urgent Care Group Consumer Response /* (3000, 12, 2022/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The coding was done incorrectly because they did not code the bill based on my reasons for visiting the facility. The insurance company has confirmed that the provider coded the visit incorrectly. They have barely been working with me. I talked with Wendy, a supervisor, who promised to email me contact information on 1/4/2022 and I have yet to receive that email. I was told the account was on hold but I received another text on 1/6/2022 about the bill. The inability to talk to anyone with this company that is willing to help is so frustrating. Business Response /* (4000, 14, 2022/01/13) */ Codes were updated and resubmitted back on 1/7/2022.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.