ComplaintsforJ.D. Byrider

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started financing a car from Charleston, SC. Byrider in April 2022. A couple weeks after that the battery died and wouldn't take a jump. It took me 3 trips to the service department for them to have the problem fixed. I worked in Mt Pleasant at the time and lived in N. Charleston. So Within 1-3 months..the continued issues that the battery gave me resulted in me making the decision to leave a job I loved and was making great money at. So now my wallet takes a hit and my professional reputation as well. I found a job closer to my home. Within a year the transmission went out. Fine...no problem...it happens. But what didn't happen is that I didn't get a loaner car until maybe two days before mine was completed. They had my car for over 3 weeks( approximately) In that time I had to ride Uber, lyfts, and family. So that's Money for rides for 3 weeks and paying my car note...twice. Putting strain and stress in my life.Then the rental they gave me for two days or so was filthy and barely drove. It was running hot when I pulled in their parking lot to pick up my car. I ended up having to pay about 200 dollars too. Then 3 months later... transmission went out again. I'm Two weeks in now. The day before a payment was due. (It's important to know that I have never been late or missed a payment until this day.) I stopped the payment. I just made a payment because Cristy from CNAC threatened me and told me that they would send the part back if I didn't pay. So I overdraft my bank account and paid. I work 5 days a week and pay on average $17 each trip. For two weeks..Still no loaner car and another payment is due. How can I pay 446 a month while paying approximately 200 a week in rides? Do you really think this is good business? I'm so stressed out right now. Another payment due Friday. And car suppose to be fixed today. Wait on it. Christy is so rude over the phone. The emotional stress and financial stress that came with fixing the issues is unbearable. Pics of rental.

  Business response

  07/18/2023

  In the case of ******* ******, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  Ms. ****** is aggrieved by the mechanical difficulties she is experiencing with the vehicle.  
  Ms. ****** purchased a 2014 Chevrolet Malibu on April 25, 2022 from the franchise-owned Byrider location on Rivers Avenue in North Charleston, South Carolina.  The vehicle is covered by a 36-month, 36,000 mile service contract, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  Ms.****** was provided a loaner car as a courtesy, when the vehicle as in our service shop. This service is not covered by the service agreement but was done as a gesture of goodwill. 
  The repairs to Ms. ******'s vehicle were completed on July 13, 2023. Unfortunately, a check engine light came on shortly after she picked the vehicle up. The light indicated an electrical concern that was not related to the initial repairs. We have contracted a third party, ********** **** ********, to diagnose the problem. The vehicle was repaired and Ms. ****** picked it up on July 18. Byrider has worked in good faith to quickly resolve this issue. 
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value Ms. ****** as a customer.  We look forward to our continued relationship.
  
  

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid around $2500.00 to the business for the car still making payments I took the car back to them two weeks after purchasing the about the wheel bearing and it's still not fixed the transmission is slipping everytime I take the car back to them they lied and never fixed any of the issues and the car never had a full tune up done just only oil changes I'm just tried and asked them why they can't just put me in something else if they can't or don't want to fixed any of the problems on my car

  Business response

  12/01/2022

  In the case of ****** ****, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  Ms. **** is aggrieved by the mechanical difficulties she is experiencing with the vehicle.  
  Ms. **** purchased a 2012 Hyundai Elantra on February 19, 2022 from a franchise-owned Byrider location in Columbia, SC.  The vehicle is covered by a 36-month, 36,000 mile service contract, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  Service records indicate that Ms. **** visited the service center in September, and did not express any concerns related to the transmission. Ms. **** was provided an opportunity to test drive the vehicle with our technician and there were no mechanical concerns following the test drive. Ms. **** contacted the franchise owned Byrider on 11/30/22 regarding her concerns and we asked her to visit our service department the following day for diagnostics. 
  As of this writing, Ms. **** has not arrived or contacted the franchise owned Byrider to reschedule. The service manager is reaching out to her in an effort to resolve this issue directly. Byrider strives to achieve the satisfaction of every customer and values Ms. **** as a customer. Byrider will stand behind the service agreement.  We encourage Ms. **** to provide the service department an opportunity to inspect & diagnose any issue she may be having.
  
  

• Initial Complaint

  11/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought my car from Byrider in Charleston South Carolina on 9/08/2022 the next day I was haveing problems with my car I called the service division of Byrider which they set a appointment for me to bring my car in I did they look at the issue and told me to come back in 2 weeks from the date .... So I was driving a bad car for two weeks ... I work 7 days a week I can't afford to miss any days due to my bills and the big payments I make to Byrider but I pay my bill on time always ... but after the first problem here come more problems with the car the more I take the car to get service the worser my car gets .... And I don't understand why can't a service mechanic see other major issue that's wrong with the car beside what he's working on but over the next couple weeks my car was driving bad and today my car is on the side of the interstate because it won't move I don't know the issue and I'm tired of Byrider prolonging my services date it's like when you schedule something you have to wait two weeks just to get it seen to see what the problem is and then another two weeks to get it fix then one to two weeks later im right back in there with another issue.... Yes I do believe Byrider is saleing faulty vehicles ... I try reaching out to the manager he never Return my calls I made a complaint through the headquarters which did nothing ... Byrider are saleing faulty vehicles that are not properly expected before going up for sale.... The issues I'm haveing take time to happened on a vehicle I only had my car for almost two months which seem to be 10 years of issues. Now my life is at a stand still because I'm paying for a vehicle that's not even moving or even fit to be on the road ... my car locked up on me and I could had a bad accident... and I just so called had work done on my car by the service department why didn't they see this issue... and are the vehicles at Byrider really safe ? I want another safeworking car of my choice or for this contract to be void and refunded my money ...

  Business response

  11/08/2022

  In the case of ****** ******, we have investigated this matter with the full cooperation of the franchise-owned Byrider.
  
  Mr. ****** purchased a 2013 Dodge Charger from the franchise-owned Byrider on Rivers Avenue in North Charleston, South Carolina. The vehicle is covered by a 36-month, 36,000 mile service contract, whichever were to occur first.
  
  While we understand that dealing with any service related issues may be frustrating, a pre-owned vehicle will require routine maintenance and repairs to ensure its continued operation. The franchise-owned Byrider is honoring the terms of the vehicle service contract and is acting in good faith to resolve Mr. ******'s mechanical concerns. All eligible repairs will be covered under the vehicle service contract and the repairs will be performed as soon as the parts are available. The franchise-owned Byrider has a deep commitment to providing excellent customer service and apologizes for the inconvenience this has caused. The location is working diligently to get the issue resolved and will stay in contact with Mr. ****** through the process.
  

  Customer response

  11/11/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Today is 11/11/2022 After 5 days I'm still with out my vehicle and they won't give me a loaner vehicle I missed a whole week of work ... and I'm told I won't have my car back by the 14th which is Tuesday so again I only had my car two months ... I mean it not a good place to go to even if you have no other option the type of predicament they vehicles put you in sucks ... and yet they still want you to pay your note on time ... I received a faulty car ... without knowing any of the issues... I'm taking legal matters now ... I coulda have been in a bad accident because this vehicle with my daughter .... and now I'm Car less until who know when ....

  Business response

  11/16/2022

  Mr. ******'s vehicle was repaired and returned to him on 11/15/2022. He was advised it needed a front end alignment but did not want to wait on the service. Mr. ****** can arrange to have the alignment completed at his convenience and Byrider will be billed. Once again we apologize for the inconvenience this has caused and look forward to our continued relationship.
  

• Initial Complaint

  10/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to this car dealer and bought a car on 10/1/2022 returned on 10/3/2022. This car dealership should be closed down. The car was literally falling apart, I bought the car Saturday by Sunday the door handle fell off. They do not want to return the deposit because I purchase the car. However, the car was purchase under false pretense because it was rigged up for purchase, it should illegal to steal customer's hard earned money. It is my opinion that this establishment is run by criminals, they did offer to fix the door but my issue is this should not have been sold in the first place.

  Business response

  10/14/2022

  Business Response /* (1000, 5, 2022/10/07) */ In the case of ******** ******, Complaint Number: XXXXXXXX, we have investigated this matter with the full cooperation of the franchise-owned Byrider. Ms. ****** purchased a 2014 Ford Escape on October 1, 2022 from the franchise-owned Byrider on Rivers Avenue in North Charleston, South Carolina. The vehicle was covered by a 36-month, 36,000 mile service contract, whichever occurs first. Ms. ****** returned on October 3, 2022 with concerns regarding the transmission and passenger external door handle. The vehicle was inspected and diagnosed, and no transmission issues were identified. The door handle was repaired and the tires were balanced. Ms. ****** had the option of remaining in her recently repaired vehicle or being placed in another vehicle. She declined both options. Ms. ****** was offered to be released from her contractual obligations, and she signed a mutual release form and Proposal to Retain Collateral agreement, with the understanding that there would be no refund issued of the down payment. Her trade-in vehicle was never received; so Ms. ****** retained ownership of that vehicle. The franchise-owned Byrider apologizes for the inconvenience this matter may have caused Ms. ****** and wishes her the best in her future endeavors. Consumer Response /* (3000, 7, 2022/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) No this company uses jargon, the wording phrase that was used was no promise given no promise due. No where was it ever stated that there wasn't any refund for vehicle deposit or down payment. It is worded to cover this company when things like this happen. I fully understand from what the employee told me after I returned the vehicle that this is what that phrase met. I believe that it is purposely worded this way to mislead the customer. Business Response /* (4000, 9, 2022/10/14) */ The franchise-owned Byrider stands by the details provided in the original complaint response. In the retail installment contract that Ms. ****** agreed to at the time of purchase, it states if Byrider allows the buyer to return the vehicle and be released from their contractual obligations, Byrider can retain the property and money that was used as a down payment. Ms. ****** was provided with the option to stay in her newly repaired vehicle or to be placed in another vehicle. She declined both options and decided, instead, to sign a Mutual Release Form and Proposal to Retain Collateral Agreement. When Ms. ****** signed the Mutual Release Form, she acknowledged and agreed that all payments, including down payments and deferred down payments, paid by her related to the purchase of the vehicle were the property of Byrider/CNAC. The franchise-owned Byrider apologizes for the inconvenience this matter may have caused Ms. ****** and wishes her the best in her future endeavors.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Well I'm under warranty... My car has been leaking oil for a while now... So my car was due for oil change in the process of that they said I needed to replace the gasket cover seal which I paid a co-payment and had it done... But 48 hours later my car still leaking oil... So I took pictures I called and told him it's still leaking oil the problem that you told me to replace you say you fixed it and it's not fixed... Now that's problem number one problem number two is since I am covered under warranty this is the second car they're using mileage of the first car that gave me on to the second car which I don't think is right because they're two different vehicles with two different mileage... So now they're saying I only have 9,000 more miles to go before my warranty ends.. I really do feel like they stalling... And using incorrect mileage of my warranty to not fix my car... Now today is July 18th I called him over the weekend and I'm bringing the car back to him today which is Monday to fix my car to try to fix my car again... I really hope that you can please help me resolve this issue from what I've been told and paid an outside mechanic the head gaskets are about to go so that means I need a new engine or another engine in that car... The Camry that I have now the second car... Please help me.

  Business response

  08/04/2022

  Business Response /* (1000, 5, 2022/07/22) */ In the case of ******** *****, Complaint Number: XXXXXXXX, we have investigated this matter with the full cooperation of the franchise-owned Byrider. Ms. ***** is dissatisfied with the mechanical issues she has experienced with her vehicle. The franchise-owned Byrider has honored the terms of the vehicle service contract at all times and has acted in good faith to address Ms. *****'s mechanical issues. Ms. *****'s vehicle was recently in service, and her concerns were addressed. After the vehicle was returned to her, she did experience an additional mechanical issue that was promptly resolved on the same day. The franchise-owned Byrider has contacted Ms. ***** to follow up on her satisfaction with those repairs but have not been able to reach her. The franchise- owned Byrider apologizes for the inconvenience this matter has caused and encourages Ms. ***** to contact them if she experiences any issues in the future as they remain committed to honoring the service contract.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I put $1000 down and traded in my running truck to this business to get a better car for my family, not even a month and a half later they repo my vehicle even tho I have made a payment. I did a deferred down payment cause they wanted more down. So as I'm still waiting for my taxes to come back they come in repo the vehicle. Even tho I've talked to the finance and told and asked them after I still haven't received my taxes are they going to repo my vehicle and they told me no as long as I made the payment that down payment when I got my taxes back. Well that wasn't true nor did anyone ever give me a call to tell me my car was gonna get repoed. Now I am out of a truck a car and 1000$, I tried to call up there and ask what was going on after they repoed my vehicle and they told me I have 10 days to give them 3000 or I'm just out of luck and there gonna resell the vehicle. And this all happened within a month and a half of me getting this vehicle. I purchased the car on feb 9th where I put 1000$ And traded in my truck, my car got repoed 3 days ago. I as well may a 300$ payment on the vehicle as well. I as well offered 1500 to get my car back and I can give them my whole next paycheck. They refused and said they wanted 3000. I just don't know what else to say. I want to continue to make car payments and drive the car. I need it for my daughter and going to my job so I can support my family as well. I was more then willing to make these payments as I thought we agreed upon when my taxes came back and continue to make these payments.and I even sent them proof of my taxes. But they still just decided to come and repo the vehicle when I didn't even know thats what was going on. Had no idea my car was out for repo. Just at loss for words

  Business response

  04/06/2022

  Business Response /* (1000, 5, 2022/03/29) */ The terms of his contractual obligation were covered in detail. Extensive efforts were made to contact the customer in an effort to resolve prior to repossession. The collateral securing the obligation was not insured as per our contractual agreement. Furthermore, the customer was provided with a Notice of Default with Intent to Repossess/Right to Cure (RTC). The RTC expired 3/20/22.

• Initial Complaint

  10/19/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a 2009 Nissan Versa from JD Byriders on 10/8/2021. I went in with only 500 hundred dollars down. I went by myself. I drove the car. I feel like I was scammed because now that I think about it they did not give me a price on the car. I wasn't told a price until after paperwork was done and They gave me 6 deferred payments of 300 dollars with the first one being due a week after I got car. I told them that I was just going back to work after being on sick leave from having covid. Welly payment was due on 10/15/2021 and I didn't have it all on Monday 10/18/2021 I got a letter in the mail saying I had 48 hours from time I got letter to pay 300 and they also called all my references. I Will voluntarily surrender car all I want is my 500 dollar down payment back so I can get another vehicle to get back and forth to work.

  Business response

  11/03/2021

  Business Response /* (1000, 5, 2021/10/21) */ In the case of **** *****, we have investigated the matter with the full cooperation of the franchised owned Byrider. Ms. ***** purchased a 2009 Nissan Versa on October 8, 2021 from an independently owned and operated Byrider in Columbia, SC. The franchise owned Byrider was surprised to learn of Ms. *****s complaint as they have documented policies and procedures surrounding their sales and underwriting process. The terms of her retail agreement were disclosed both orally and in writing prior to and during the closing. The dealership has reached out to Ms. ***** and has resolved her financial issue. They have confirmed she is satisfied with the terms of her retail contract. We look forward to working with Ms. ***** and appreciate her business. Ms. ***** agreed to withdraw her complaint. Consumer Response /* (2000, 7, 2021/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Issue resolved Consumer Response /* (3000, 13, 2021/10/29) */ I Have given them 800 dollars.,on a 2009 Nissan versa. I am paying 16,000 for used brand new it is only 14,000. I have been called both times payment s have been due. I can not do it. I will walk where I need to go I told them on phone today I will return car, all I ask for is half of my down payment which was 500. I need to be able to purchâse something else Refund Business Response /* (4000, 15, 2021/11/01) */ We had not anticipated Ms. **** ***** would have an issue following her previous complaint. She had clearly indicated she understood the terms of her financing and the benefits offered by our program. Ms. ***** explained that it was in fact a temporary payment issue that had been resolved. We understand this may not be the right fit for her at this time therefore, we have extended an offer in goodwill thru Wednesday, 11/03/21, to release her from her financial obligation. Consumer Response /* (3000, 17, 2021/11/01) */ They are willing to release me from my contract but I feel I should at least be reimbursed half of my money at least for the harassment I have had. **** * ***** Business Response /* (4000, 19, 2021/11/01) */ Ms. ***** has had use of the vehicle for 24 days, we cannot grant her request for a refund but will release her from her obligation if she returns the vehicle in the same condition as it was sold by November 3.

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