Complaints

• Initial Complaint

  07/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I initially agreed to purchase a car from this business in early March of this year. I put a $3500 down payment on a 2011 Nissan Maxima that was being sold for $5500. Two days later the transmission failed. I returned the car and asked for another. He did not give me a choice on what vehicle I got. He gave me a 2007 Toyota Avalon which he priced $1000 more than the last car. A couple of weeks later I had to pay someone to put a starter in it. Then in a couple more weeks the car gave out every 10 miles I would go. I had it tested. The mechanic confirmed the car was no good and whoever sold it to me knew it. The car quit on me in a car wash. I had no one to call. I am a single mother, homeless, in this city alone with no extra resources. The car had been towed. The owner said he wouldn’t pay to get the car because it wasn’t worth the price the tow yard wanted, which at the time was $1000. I couldn’t afford it due to having to pay to get back and forth to work along with living everyday life. This man was mean, rude, nasty and dismissive the entire time I dealt with him. I was afraid to talk to him again; he was a bully. However, I was desperately trying to rebuild my life. The owner of the tow yard had the same sentiments about the owner’s attitude and disposition. I need a reliable vehicle so I can get back and forth to work and transport my children to school and work. I have paid more than enough and deserve a decent car. That is all I ask for, what I worked hard to get. He took advantage of me. He has a few nice vehicles on his lot but he pulled one from his junkyard for me.

• Initial Complaint

  08/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased a car on 6/8/22 I was only at the establishment for thirty minutes I was offered a test drive after It was completed I came back and mentioned the high mileage which read 192,000 on the dash and olvin said yes for $13,000 but don't mind the mileage he put a new engine so I went with it not knowing anything about car engines after I was given paperwork I was told to sign not explanation was given or offered I browsed over the paperwork but really thinking it's papers I need to sign I put down $2500 & she told me $13,700 with tax & how much i would be paying a month she gave me the keys and I drove off the lot not knowing I was driving a lemon I referred two of my close friends to get a car also one put down money one paid cash my friend went for her title being that she paid cash so she noticed the title was salvaged she called olvin's coworker upset that's when they informed her that all of their cars are salvaged after she told me I went up there and asked why wasn't anybody informed that the cars are salvaged and she told me that I did not ask about a 2-3 weeks later my bumper begin falling while I was driving and I realized that it was zipped tied so I took it back and she told me olvin would be in August 4th they will fix it and he wasn't there I haven't had any communication with olvin since I purchased my car even after going august 5 and 6th he won't return calls from anyone and won't come to the office I have a 3 month warranty but nothings been fixed yet Car payment was due 8/8/22 Monday I went Tuesday told them I have some issues where is the Manager she told me he will be in at 4 then when I asked her can I speak with him or I'm getting a lawyer she told me he will be on 30 mins and he never came after me staying for a hour so I left. I'm fine with paying a smaller price but I can't get him to come to the lot to try and even negotiate.

• Initial Complaint

  08/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased the car on 6/25/2022 I went back a week later to ask for my title they told me they had to send off for it I went back two weeks later finally got the title and when I looked at it it had a salvage title I was never told it was a Savage car there are a few things wrong with this vehicle transmission range sensor, steering angle sensor system , yaw rate sensor, pnp position signal the steering wheel is positioned wrong the tire pressure light stays on the AC don't work wheel bearing and a hole in the muffler I think I paid too much money for this vehicle for it to be a Savage car

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩