Business ProfileforDarrell's Body Shop

I have been debating on writing this. Even trying to hold off completely. Give the staff a chance to do "damage control" or make up for their service. Since they have not & it continues, I have been left with no choice. My 2016 ********* came to the shop the morning of 4/28/23. I slide off into a ditch during a dark morning storm. I had front bumper and suspension damage, requiring them to also completely replace my 6-inch lift kit. Today marks 10 WEEKS that I still do not have my vehicle back. I have made multiple trips to the shop in person. I have reported them to Geico my insurance company. I have had to call numerous times to ask what the holdup is and also leave more than one voicemail. They rarely ever answer the phone. When I do speak to a real person, I'm told someone (owners' wife) will call me and she doesn't. Or I am told they are waiting on "just one more part". This is the same story each week, "waiting on another part". I went in to check on the status for the first time after they had it for 4 weeks. It had been sitting in the same place, not having been inspected or even moved. The few updates I have been able to get out of them, I was told my lift kit was "on back order". If they had not waited over a month to even order parts, we may not of had this issue. If the shop is too busy to get to or complete jobs in a timely manner that should be relayed to customers immediately. I even explained my plight to the owner's wife, that I am a single mom, that has to work full-time. I have no rental coverage, so I am paying out of pocket for a rental for the past 10 weeks. But every week, if I actually speak with anyone it's a new story with a longer waiting period. I am now head under water in debt paying for 2 vehicles. Credit cards maxed. Cash loans out. Despite the significant financial damage this has caused me, I am more greatly disappointed in the complete lack of communication. They have really dropped the ball at something so easily avoidable.