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Business Profile

Heating and Air Conditioning

Conway Air Conditioning & Metal Co., Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company installed a brand new AC to my ocean front condo but the closet door was damaged (AC unit is in the closet). The guest (short term rental) report to me the same night when AC was installed and my cleaner reported the same thing when the guest left and she do the departure cleaning. However the company refused to provide any compensation. The only reason they gave to me is the installer said they did not do it, so they did not do it!

    Business Response

    Date: 12/22/2022

    Business Response /* (1000, 10, 2022/11/30) */ We have spoken to Wei **** multiple times after the date of installation of her HVAC equipment. She stated we broke her door that goes to her closet where the air handler is located. We spoke with our Install team and they stated that the door was already broken at the time of installation. The original call from Wei **** to our office was because she wanted a discount on the install of her system. We informed her that the proposal she had signed dyas before the install was the final price and there were no additional discounts that we could give. She called multiple times again asking for better prices and we informed her there were still no additional discounts we could give her. After she realized she was not getting a cheaper price she then called into the office stating the we had broken her door. It feels like to me Wei **** is just trying to get something for free since we would not give a discount after the contract was signed. Below is also the Google review posted as well as our response to the review. At this point there is nothing else Conway Air Conditioning can do for Wei ****. Let me know if there is anything I need to do. Thanks Ryan

Conway Air Conditioning & Metal Co., Inc. is BBB Accredited.

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