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Find a Location

Quality Pools & Spas, Landscaping & Design has 1 locations, listed below.

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    Business ProfileforQuality Pools & Spas, Landscaping & Design

    Pool Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/11/2007

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers swimming pool both new and remodel, landscape - design, installation, service, and remodel, hardscapes - pavers, retaining walls, outdoor kitchens, outdoor fireplaces, lighting, irrigation,. full maintenance and service for pools and landscaping.

    Business Details

    Location of This Business
    231 Labonte St, Conway, SC 29526-8289
    BBB File Opened:
    5/1/1989
    Years in Business:
    37
    Business Started:
    1/1/1987
    Business Started Locally:
    1/1/1988
    Accredited Since:
    4/11/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 101556 for this business, issued by South Carolina Department of Labor, Licensing and Regulation. The expiration date of this license is 10/31/2024.

    These agencies may include:

    South Carolina Department of Labor, Licensing and Regulation

    Synergy Business Park; Kingstree Building, 110 Centerview Dr.

    Columbia SC 29210

    (803) 896-4300

    https://llr.sc.gov/

    Type of Entity:
    Corporation
    Contact Information

    Principal

    • Mr. Bill Seay, Owner

    Customer Contact

    • Mr. Bill Seay, Owner
    Additional Contact Information

    Fax Numbers

    • (843) 234-1444
      Primary Fax

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/09/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Quality pools installed a non-functioning heater/chiller in our pool installation and has yet to resolve after 8 months. April 15th, 2022, we had water put into our new pool instruction. May 17th, 2022 the review of the pool was conducted demonstrating how to use the equipment. The Chiller/Heater was not demonstrated to be functioning as the demonstrator did not know how to operate. Every month we requested how to work and after 3 months, it was realized there was a problem. Now, after 24 attempts to get the equipment replaced the owner, ***************** is now punting to the manufacturer and refused to refund and remove the equipment that was never functioning. The pool information did not include the chiller/heater nor did the checklist ever include running through the equipment to make sure it worked. I have contacted the owner after dealing with the office manager multiple times and with no resolution. He does not return calls and very seldom emails.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Al M

    5 stars

    02/04/2024

    Quality Pools and Spas, *********************************************** were fantastic to work with from the initial design stage until we were filling up the pool. I have been in this area for over 30 years and work for a large commercial contractor. My wife and I went back and forth during the design phase with **** (The Owner) who was very patient with us. **** made sure our final choice was exactly what we had dreamed of. We also live in the "City Limits" of ************ in an old portion of Pinelakes Estates. Our home was built in **** so I have had plenty of dealings with the City Permit folks on other things. **** handled that entire process of submitting, dealing with a sewer line item that came up and I was really impressed and thankful for that. He worked with them closely and also came up with a solution to slightly angle to pool to meet the City Needs and you can't even tell from the drawings that its slightly different. To me that was huge keeping the project moving forward and my kids were doing ****** ***** right in line w the schedule. Above all else the Team from start to finish were really easy to work with. The end result was fantastic and we had some other small items come up during construction I thought for sure would be a change order / additional cost and that wasn't the case. We am super happy with **** and his Team and even on the Service side, maintaining and asking questions they are wonderful. I recommend them 110% and this was the best investment we have made for our family. We have and will continue to build memories as our kids grow up. Thank you to ****, and the Team at Quality. Y'all are Rock Stars!!!!My last advice for you future pool owners, make sure you install a flag pole system for neighbors. Flag Up Open Swim - Flag Down Not Open Swim....Thank you Again ******

    Local BBB

    BBB of Eastern Carolinas

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