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Business Profile

Utility Water Company

Grand Strand Water and Sewer Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

This profile includes complaints for Grand Strand Water and Sewer Authority's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Grand Strand Water and Sewer Authority has 3 locations, listed below.

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    • Grand Strand Water and Sewer Authority

      166 Jackson Bluff Rd Conway, SC 29526-8750

    • Grand Strand Water and Sewer Authority

      PO Box 2368 Conway, SC 29528-2368

    • Grand Strand Water and Sewer Authority

      PO Box 2308 Conway, SC 29528-2308

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/13/2022

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My water bill is continuously going up. No one from the company has come to check my meters (2) total or for drain issues. We get all drainage from other neighbors from down flow. I had a plumber come look for leeks and found none. We had a small settlement crack in new pool and that had been corrected and 2 letters 1 from plumber and other from pool company stating that there were no leeks found and letter from pool company stating small crack was repaired. My water bill is from 550.00 to 800.00 per month.

      Business Response

      Date: 01/08/2023

      Business Response /* (1000, 6, 2022/10/19) */ We are currently working with this customer to have her situation checked out. Consumer Response /* (3000, 8, 2022/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Only received a late bill. No one has been to my property to look for any leaks or drain issues. No one has come to look at my 2 separate meters to check if they are working properly

    • Initial Complaint

      Date:10/07/2022

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6-02-22 I paid a $183.00 deposit to start services. In July I open a late notice stating that as of 7-5-22 they have not received a $55.41 payment with a due date of 7-11-22. I called GSWS to inquire and to request a copy of the original bill, for I had not received one. Following that I received a reprinted bill dated 6-15-22 with no service period and zero water usage, for $26.76 base charge and $22.50 for Lakeview dumpster (GSWS courteously bills for town of lakeview trash) with a due date of 7-01-22. Around the same time I received another bill dated 7-15-22 with a usage period from 6-03-22 to 6-04-22 for $117.50, which included 2900 water usage, another $26.76 base charge, another $22.50 for dumpster and the $52.62 from the previous bill, minus the reversed late charge. I have disputed the "double charge" with both GSWS and Lakeview town hall and they both insist that I was not charged twice for the same service dates. Through numerous phone calls and visits to both offices they have always given me different responses as an excuse as to why they would not credit my account for the overcharge. Finally GSWS stated that they bill in arrears, which only supports that I was double billed.

      Business Response

      Date: 11/28/2022

      Business Response /* (1000, 5, 2022/10/10) */ The customer has not been double billed. I have attempted to reach her by phone and have left her a message asking her to contact me so we can review her account.

    Grand Strand Water and Sewer Authority is NOT a BBB Accredited Business.

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