ComplaintsforPatriot Chevrolet of Darlington

• Initial Complaint

  03/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ************************* **** ******************* ******, ** ***** Subj: Id/Fraud on my SSN I ************************* am writing requesting that the inquiries from 700/patriot ***** of Darlington dated listed as follows Oct 4, 2022 be deleted from my credit reports as I have no knowledge and/or did not give anyone permission to apply under my name. I have tried to contact pnc as well as reached out to every Dealership that was given to me in reference to the fraud apps that were placed electronically online under my information. Many cases my name and social have been used but the address on file is incorrect which I have not lived at in over a year and a half. Looks as if someone has been going through and applying electronically online and not at the dealerships Dealerships for an Auto purchase, I was advised to reach out to the individual dealerships like Patriot ****** ***********, ********************* *********** and Also ************************* *********** and because these apps were submitted electronically they in turn told me to contact the bank which I have and I continue to get the run around. I have also advised that in some cases supposedly nothing can be done because THERE IS NO OPEN ACCOUNTS. I myself work for a bank and do this everyday. I have enclosed a copy of my police report as mentioned I was a victim of ID/Fraud against my social and have not given anyone permission to apply in my name.My cell number is ************ if need, as well I should mention that I lost this phone in the Mountains last year in 2022 and because the phone is a corporate phone number I was not allowed to change the phone number listed. The address in which I live is my mother and fathers and has yet to be changed at the **** I also believe that the person responsible for this is my ex wife but I can not go pointing fingers without proof, she is the only person that has full access to my information. Looks as tho it only shows on the Experian Credit Report Thanks in Advance *************************

  Business response

  04/07/2023

  Hello, 

  In response to the complaint, Patriot Chevrolet did not run credit on the above mentioned person. After review of our systems, we have determined that this was completed in an online application through our website. We can provide the documentation proving that we (Patriot Chevrolet) did not run his credit. 

   

  Thanks!

• Initial Complaint

  12/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My 20 year old daughter is was looking for a vehicle online, found a **** grand ******** limited in ************** at Patriot Chevrolet, salesman ********************* contacted her and said that she can come view the vehicle 12/9/22. No photos were online. Mileage said ***** miles. **** appointment to be at the dealer by 11am on Friday, December 09, 2022. Got there, vehicles wasn't there, they said my daughter could do paperwork while waiting. We were there until almost closing before vehicle arrived, by then it's dark outside, my daughter didn't test drive the vehicle, I took it around the block, but we were so tired from driving from Georgia to ************** and waiting all day we just left with the vehicle. Next day we realized that it was not a limited **** , mileage on paperwork says ***** miles but they were actually ***** miles. ********* dealer to return but manager says he reprimanded salesperson but we are stuck with the vehicle. Not a **** limited, mileage is over **** more than was listed. Vehicle wasn't even serviced after someone drove it over **** more miles. I feel the dealership is very dishonest and will take advantage of anyone to make a sale.

  Business response

  12/23/2022

  In response to the complaint listed above. The mother and daughter asked about the vehicle in question and our ** sent pictures to them. The Jeep in question is in fact a limited. We offered for the daughter to test drive but the mother instead test drove the vehicle that night. The mileage was misstated and the sales person was reprimanded by the ** at their next sales meeting. We gave the customer ******** more for their trade for having to wait and the mileage issue. We feel we were upfront and honest with customer and tried to remedy the situation to the best of our ability.

  Customer response

  12/30/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Vehicle is not a Limited, I've taken vehicle to Jeep dealerships in my area and there's a big difference between the 80th anniversary edition that they sold us and the limited. Also, price for our vehicle was done at least 5 hours before the Jeep arrived at their location and they did not adjust the trade price by $1000, it was the same that they offered when we first arrived. Reprimanding the sales person is not correcting the issue.

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3/31/22 phoned this dealership to buy a truck asap. I was told they have 1 ready for 4/3 if i came and signed today it was mine. I said only if it will definitely arrive on 4/3 cuz i can find one else where. They confirmed it was. We signed paperwork at dealership they showed me only 1 page it is attached below that is what i got for info on the truck. Then proceeded to contract. Before arriving home I get a call that says we need to redue paperwork with no explanation why. I told them i would resign on 4/3when truck arrived. Truck never came until 4/18. They cut me a$500 check and a tool box that never came for inconvenience. Truck license plate was to be transferred sales guy told me to bring my license plate with me. I put it on the truck when we arrived at dealership on 4/18 and resigned paperwork. We left dealership with our plates from our old truck but 2weeks later i recieve a dmv license plate 4 truck! Called dealership requesting a call from owner spoke with title lady she said paperwork error and they would fix it. Also the truck was not completely assembled had to assemble parts myself. Toolbox came to my house wasnt what i picked out called manager 5/6 Andy said he would order the correct one and cut me a $2000 check for all that has gone wrong. I agreed, requested to speak w/ owner again. 5/16 I call and ask if toolbox is in so i can pick up check and toolbox too. Andy said he spoke with the owner and will no longer honor what he said and its not his problem he wont do it now. NOW I do have a problem and this dealership has a management problem. I hope the actual owner truly cares about her business. Their company motto is we treat customers how we would want to be treated and I am certain the owner of patriot chevrolet and patriot ford would not want to be lied to and strung along for weeks to turn around and get told by the same person who made an agreement with someone and then dishonors it for absolutely no reason beside the headaches they caused.

  Business response

  09/27/2022

  Business Response /* (1000, 5, 2022/05/23) */ In response to BBB complaint dated 5/16/22, Patriot Chevrolet of Darlington would like to provide an explanation of events. 1st) The truck was ordered and promised on 4/3/2022 but due to a lock out and issue with GM and Dixiana and Union Transport, they would not allow any vehicles to be shipped or picked up until an agreement had been reached between the three divisions. We could not control the shipping or receiving of said vehicle. 2nd) The paperwork had to be resigned and redone due to the financing institution that they were financed with would not allow a payment over $1,000.00 so we had to adjust the Service & Gap contract to provide a lower payment option, in return, it also reduced the amount financed for the vehicle which saved the customer money. 3rd) The $5,000.00 mark up addendum was attached to the vehicle due to a market adjustment and the customer was aware of said adjustment. The invoice amount of the vehicle was 51.985.00 and with the adjustment, made the price go to 56,985.00 and per the buyers order, we only charged the customer 56,885.00. 4th) In regard to the transfer and purchasing of the tag. We did not transfer tag that the customer wanted at first due to it not being in the paperwork and we did admit that we overlooked that and would transfer said tag to accommodate the customer. After a back and forth with the DMV, we realized that the tag could not be transferred from the previous vehicle because it was not a weighted tag and the new vehicle required a weighted tag. We did process the paperwork correctly after all and informed the customer that since they did return the weighted tag that we submitted for, the customer now has to return to DMV to acquire the tag back to have a proper and legal tag. We also informed the customer that they needed to wait for a receipt from the tag they turned in and was informed that it was not their job. We have tried to accommodate the customer on numerous occasions to no avail. 5th) We did offer the customer a 500.00 check to make up for our mistakes and the delivery issue of the truck. We also provided the customer with a toolbox (free of charge) for these issues as well. We did agree to an additional 2,000 check for the issues as well and decided not to since we did not do anything wrong with the tags and could not control any of the delivery issues. Also, the customer would not wear a mask or cooperate with the DMV in waiting for a receipt according to the DMV. We have tried to alleviate all the above issues with the upmost respect to the customer and have made every conscious effort to help with the issues. The customer was very rude to our office personnel to the point of them crying when they called in. We have alleviated all the issues and feel that everything was disclosed properly. We hope this explanation suffices. Consumer Response /* (3000, 7, 2022/05/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) In regards to Patriot Chevrolet response. 1st) I did not order this truck. I called this dealership on 3/31 and was told by Wesley the sales manager that the truck was available and in Columbia SC scheduled to arrive in 3 days. If whom ever responded to this complaint was aware that due to a lock out and issue with GM and Dixiana and Union Transport, they would not allow any vehicles to be shipped or picked up until an agreement had been reached between the three divisions, and that they could not control the shipping or receiving of said vehicle, then why is it that 3days prior to delivery date the sales manger did not know and guaranteed delivery of said vehicle? Honesty is the best policy. 2nd) Again if whom ever responded to this complaint knew why the paperwork was changed, then why didn't the financial Dept. that sat down with me to go over paperwork know? When asked he said IDK 3rd) The markup adjustment was not disclosed with me. I was told the cost of the truck was 51,985.00 and that the total cost was 56,985.00 due to the added extras in the truck. Which included things like black out tint and 5th wheel hookups. Not until I picked up the truck on 4/18 and read the window sticker that disclosed the actual cost of the truck of 56,985.00 which included all of that extra equipment, is when I realized you took advantage of me. Also I did not order you to charge me 56,885.00 I was emailed a $100 coupon from your website that I redeemed when making purchase. If your salesman would have disclosed the mark up I would have negotiated the price and or just walked away! Never would I pay 5,000 more for something I can buy from any other dealership. When I let Andy know this information was not disclosed with me he admitted the sales guy did not but should have and will be reprimanded for it, and agreed to cutting a check for $2000 for it. 4th) You just admitted your company over looked the registration portion of my sale paperwork when you refiled the second contract. Making the DMV issue in the first place. To fix it the new registered plate you filed incorrectly needed to be returned to the DMV. This was done by my wife after the fact you agreeded to cut a $2000 check and correct toolbox to me. My wife should not have needed to do anything considering when I bought the truck Brian the sales guy said they take care of all the registration paperwork so, even in error they should have someone from the dealership fix it. Even if that includes picking up the plates and bringing them to the DMV. Today is 5/31 I was told by your title department when I called on 5/12 to check on the registration progress that although my wife didn't wait for a receipt when fixing your mistake and dropping of License plate at DMV, that the DMV had processed the return of the plate and was refiling for the plate transfer and that my new registration paperwork would be in the mail the next week. Now I'm finding out from this complaint platform that my trucks still not even registered to date!!! This truck does not need a weighted plate it is the same exact make and model of the truck plate that I requested to be transferred. You only need a weighted plate if you haul more than 9,000 lbs. I guess I get to fix that now. Furthermore she also told us that unfortunately she was ordered to not speak to us in regards to anything anymore and we would need to go through Andy from now on. She was the only person that was trying to resolve the issues without getting fired for stepping on managers toes. She should be head manger. 5th) You gave me $500 and promised a tool box on 4/18 for the delivery issue, not for the other mistakes that came to everyone's attention after 4/19. Which included: when I arrived to pickup the truck it was on empty even though I was promised a full tank. I was told the truck went through routine maintenance yet my radio antenna was still wrapped in plastic wedge between the passenger **** and console. Then the sticker price left on the window showed me the dealership took advantage of me and lastly the registration error that you admitted in BBB response was indeed your fault. The toolbox that was promised was not the one that I received. Which when I made the verbal agreement with Andy on 5/6 to receive a $2000 and the correct toolbox that I would return this one they gave me. Andy agreed to that on 5/6 and I told him I would be down for the check. I thought we had reached an agreement. Not until I called to let Andy know on 5/16 when the toolbox came in that I would pick up check as well did Andy tell me he changed his mind and will not be giving me a check or toolbox. We agreed that if you cut me a check for $2000 and provided a toolbox swap that it would alleviate all of the above issues. THIS AGREEMENT SHOULD STILL STANDS. If you have a conscious you will honor what you said you would do . The fact that you decided to not honor your word because you feel you did not do anything wrong with the tags is ludicrous. If you had filed the paperwork properly in the first place we wouldn't have a DMV issue. Andy told me the check was for the non disclosure of added monies along with registration error. NO ONE OFFERS TO HANDS OVER MONEY UNLESS THEY KNOW THEY ARE IN THE WRONG. Honoring your word would be making every conscious effort to help with the issues . Furthermore there is no reason to lye. I was never rude to anyone infact when Andy made this statement to me on 5/6 my wife was on the phone with the registration lady we spoke to from your dealership and my wife told her you said that, and she said that we were never once rude to her. The only other person we spoke to was a Megan on 4/7 she had given us incorrect information about the delivery of our truck and then called back to fix the error and when I called back to speak with her a few days later I was told that she was fired by Andy, perhaps that is why she was crying. HONOR YOUR WORDS AND COMPANY MOTTO TREAT CUSTOMERS HOW YOU WANT TO BE TREATED. Business Response /* (4000, 10, 2022/06/09) */ I do apologize that this has not been a great experience for you. We feel that we have done all that we can do to alleviate the issues that you have with us. We followed the rules set forth by the DMV regarding the tags. Consumer Response /* (4200, 12, 2022/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) On the contrary of what the business stated they did not follow DMV rules. The dealership provided DMV with two out of the three documents needed to transfer my plate and because of that the plate was not transferred. And prior to that error the title department of this dealership filed for a new license plate overlooking the transfer causing the problem in the first place and when asked to fix it, your resolution was for me to take that license plate and return it to the DMV to have transfer of the plates done correctly. Then after I return plate per your request, you now state the transfer could not happen because this truck needed a weighted plate if that were true you would have been advised of that when you contacted the DMV to ask how you can resolve your paperwork error. You have not done all you can do because you can honor our agreement set fourth on 5/6. As we had already came to this agreement before you realized the correction of registration transfer was not going as planned. As of 5/12 I received an email from the dealership stating the transfer of plate would be completed that afternoon and paperwork would be mailed to me. Also let us not forget the majority of the reason the agreement was made between myself and Andy of a check for $2000 and the correct toolbox. It wasn't just the oversight in registration paperwork the agreement was for such a large amount because of the non disclosure of the $4900 over charge on the truck that I was told was for extra equipment on the truck, not an upcharge imposed by dealership. Which again you admitted your salesman neglected to disclose to me and told me he was reprimanded for his dishonesty. (Admission of guilt.) Understand that the registration issues along with the delivery issue were in your control. With honesty you could have advised me the delivery of this truck was an estimated time of arrival like every other dealership I called that morning did not stated a set guaranteed date. That would have alleviated that problem right from the get-go. Instead dishonesty occurred. And again dishonesty about the price breakdown. When it was brought to your attention that my plate wasn't transferred and instead a new plate issued. It was evident the error was don't by your company, you admitted that which means it is your fault in which as a result of it being your fault you agreed to fix the error. If the weighted plate accusations were true than you still should have fix the registration error because you told me to bring back the new plate to complete transfer instead of advised me of needing a weight plate as you claim is the reason the transfer couldn't occur. Which I would have then educated you on the DMV's protocol for a weighted plate as I was informed last year when I registered my 2004 identical make and model truck of how a weight plate works. Which again if the weighted plate statement were true when you called the DMV to figure out how to correct your registration error they would have informed you the transfer could not have taken place because of the weighted plate need . Furthermore they would have advised me of that matter when I contacted them once I found out my truck was still not registered as of 6/1. Instead I was told to provide them with my VIN number of new truck and the license plate of my old truck and after researching they said it could be transferred and that I would need to bring in $21 to pay for transfer of the plate plus the penalty fee imposed when the dealership failed to transfer plate. Making it appear as though I had removed insurance off of my old truck without surrendering my license plate causing a civil penalty. Which is also a fee cause by this company's errors. ( My phone calls are recorded and I saved the DMVs conversation as well for proof on my end that indeed the dealership failed to properly transfer plate stated by the DMV customer service representative in Raleigh) Furthermore as a car dealership it should be the title department job to know the ins and outs of DMV policies for license plates. Since the dealership told me they would take care of all of my registration paperwork when I sat down to sign sale papers on 3/31. I expected them to be due diligence in the process. If they are not aware of DMV's rules and policies then they should not offer this service to their customers which would have alleviated this problem from the get-go. I was already under the impression when I walked in there that I would be responsible for transferring my own plate so when they told me they would do it all for me I expected them to complete their job no matter what it takes. This dealership did cause these errors and needs to honor the agreement they made on 5/6 to alleviate the issues. Dishonesty gets you no where.

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