ComplaintsforThe NOW Television Network
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 15, 2022 I signed up for a Slot on the Now Network. She sent emails but no instructions. I called and emailed her several times. I just want my Money Back. I do not have time for games or Conn Artists. Thank YouBusiness response
09/02/2022
We did send the upload instructions to her. We have been flooded with new programmers and our traffic team has a schedule to follow for sending out the instructions so she received them on Aug 22: From: Traffic The NOW Network <*************************>
Date: Mon, Aug 22, 2022 at 1:25 PM
Subject: (For Video Editor) - Traffic Instructions - PLEASE BEGIN TO UPLOAD your SHOWS
To: <**********************>
Cc: ******* ************** <*************************>
Welcome to The NOW Network!
We are sending this email to inform you of The NOW Network traffic procedures. Our traffic department has a specific process that we must follow.She also received her welcome email letting her know the next steps for her on Aug 17: From : *************************
To : ****** *****<**********************>
Aug 17
Print PreviewYour start date is August 28, 2022.
Your FIRST air date is Wednesday August 31, 2022
Today's payment was paid for August 28th - September 24th.
Your NEXT DRAFT will be September 5th.
This draft will cover: September 25th - October 22nd.
We will be sending you an email with File Transfer Protocol (FTP) credentials. Your show will need to be uploaded using this software NO LESS THAN 7 DAYS PRIOR TO YOUR AIR DATE. The instructions for uploading your broadcast will be sent to you shortly from our traffic department. Please check your inbox daily for an email from our traffic department. at *************************
Let us know if you have any questions!Many Blessings
I have also attached a copy of our Terms and Conditions that states that she will not be refunded. However, due to her being unhappy we will refund her and pull her from our network. Please see receipt below of the refund issues today. When the funds hit her bank will depend on her bank.
APPROVED
========== TRANSACTION RECORD ========== NOW TELEVISION NETWORK 103 WYATT AVE EASLEY, SC 29640 United States TYPE: Refund ACCT: Mastercard $ 402.00 USD ($ 402.00 USD was requested) CARDHOLDER NAME : ****** ***** CARD NUMBER : ############**** DATE/TIME : 02 Sep 22 14:15:26 REFERENCE # : *** ******* T AUTHOR. # : *****T TRANS. REF. : ******* ************ Approved - Thank You 100
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.