We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cable Contractors

The NOW Television Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable Contractors.

Complaints

This profile includes complaints for The NOW Television Network's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The NOW Television Network has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 15, 2022 I signed up for a Slot on the Now Network. She sent emails but no instructions. I called and emailed her several times. I just want my Money Back. I do not have time for games or Conn Artists. Thank You

      Business Response

      Date: 09/02/2022

      We did send the upload instructions to her. We have been flooded with new programmers and our traffic team has a schedule to follow for sending out the instructions so she received them on Aug 22: From: Traffic The NOW Network <*************************>
      Date: Mon, Aug 22, 2022 at 1:25 PM
      Subject: (For Video Editor) - Traffic Instructions - PLEASE BEGIN TO UPLOAD your SHOWS
      To: <**********************>
      Cc: ******* ************** <*************************>

      Welcome to The NOW Network!

      We are sending this email to inform you of The NOW Network traffic procedures. Our traffic department has a specific process that we must follow.   

      She also received her welcome email letting her know the next steps for her on Aug 17: From : *************************
      To : ****** *****<**********************>

      Aug 17
      Print Preview

      Your start date is August 28, 2022. 

      Your FIRST air date is Wednesday August 31, 2022

      Today's payment was paid for August 28th - September 24th.

      Your NEXT DRAFT will be September 5th. 
      This draft will cover: September 25th - October 22nd. 

      We will be sending you an email with File Transfer Protocol (FTP) credentials. Your show will need to be uploaded using this software NO LESS THAN 7 DAYS PRIOR TO YOUR AIR DATE. The instructions for uploading your broadcast will be sent to you shortly from our traffic department. Please check your inbox daily for an email from our traffic department. at *************************
      Let us know if you have any questions!

      Many Blessings 

      I have also attached a copy of our Terms and Conditions that states that she will not be refunded. However, due to her being unhappy we will refund her and pull her from our network. Please see receipt below of the refund issues today. When the funds hit her bank will depend on her bank.

      APPROVED
      ========== TRANSACTION RECORD ========== NOW TELEVISION NETWORK 103 WYATT AVE EASLEY, SC 29640 United States TYPE: Refund ACCT: Mastercard $ 402.00 USD ($ 402.00 USD was requested) CARDHOLDER NAME : ****** ***** CARD NUMBER : ############**** DATE/TIME : 02 Sep 22 14:15:26 REFERENCE # : *** ******* T AUTHOR. # : *****T TRANS. REF. : ******* ************  Approved - Thank You 100

    The NOW Television Network is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.