Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was over charged for replacement of fuses for charging ports. One of the fuses was not replaced as requested and when I asked why the charging port was still not working I was told that I would need a diagnostic. I took my car to another repair shop where the fuse was actually replaced and the charging port now works without a diagnostic being done.

  

  Business Response

  Date: 09/23/2022

  Our customer was here for issues with 12 volt power point inoperative.  We verified the concern.  We originally replaced the fuse and that corrected her issue.  She was plugging in a multibank charger, and it was too much voltage for the fuse to handle safely.  We informed her of that.  She came back later that day with the same issue.  She returned later that day with the fuse blown again.  We checked the electrical circuit again and the fuse was blown, but the electrical circuit was in good working order still which indicated excessive load applied by customers multibank charger.  

  We are not aware of how another shop could have repaired this without putting in a larger fuse which is inappropriate and could be a fire hazard.  

   

  We do not feel we owe the customer any refund as we charged an appropriate amount for the services rendered.

   

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  To fuse in the center console was never replaced yet I was charged for it then told that I need a diagnostic.
  
  Regards,
  ******** ******

  

  Business Response

  Date: 09/26/2022

  Upon inspection, technician found that the PowerPoint in Miss ****** vehicle was inoperative. Further diagnosis confirmed the circuit was intact. However, a fuse was blown. Fuse was replaced, and proper operation of the PowerPoint circuit was confirmed.

• Initial Complaint

  Date:07/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota of Easley in South Carolina has failed to honor their agreement to secure a vehicle, still holds my down payment, promised my held vehicle to another buyer without my agreement to release, and failed to provide a response from ownership in this matter. After communicating with a sales rep (Jennifer) for several days and being told that my desired vehicle model and trim Toyota 4Runner TRD Pro was unavailable for 6 months, I was informed on June 2nd they were able to locate one and I would simply need to provide my drivers license and $1,000 down payment to secure this vehicle to be purchased. I was informed it was in transit and would arrive near the end of June. I arrived in person at the dealership within 30 minutes and provided the required down payment (via credit card) and driver’s license. I was told the ETA was June 30th. Over the next few days, I communicated with the dealership a desire to trade my current vehicle and that I was also pursuing additional trim models for purchase and requested pricing on other trim options. I was asked to transfer the down payment off the TRD Pro but explained I was not willing to release this hold on the TRD Pro unless they were able to find me a better fit for my needs and were able to transfer the down payment. I made it clear I wanted to keep this purchase option available to me exactly as it was agreed. On June 16th, I was informed that my hold on the TRD Pro was removed without my consent by sales manager, Chad R*******. I asked if this was their standard policy to remove a hold at their own discretion based solely on their belief of commitment level for the specified vehicle. I was informed this is “very much their standard policy”. I explained that an immediate trip in person and down payment of $1,000 was very much a commitment to purchase and they had not provided an alternative purchase option nor obtained my consent to remove the hold on this vehicle. On the same day I messaged the owner of the dealership,

  

  Business Response

  Date: 07/08/2022

  Customer stated the TRD PRO was beyond his budget and requested we reduce the price by roughly $10,000.  We declined his offer and began discussing lower trim levels that would be closer to his desired budget.  Customer also introduced a trade that we could not meet his required trade value.  Customer told us that he was not willing to trade his vehicle to us for that amount of money and that he was not willing to pay full price for the TRD PRO.  Customer also stated that he would start looking at other options.  Customer agreed he wanted his deposit refunded as we were too far apart on his trade and his budget.  After 24 hours the customer contacted us back and refused to take his deposit back and wanted $10,000 so that we could resell to another committed buyer.  We have a very limited number of vehicles available to be sold to potential buyers so without a committed customer we do not just hold a vehicle for them.  All this was clearly explained to Mr. ******* and we have all records of our conversations with him as well.  

  We have made many attempts contacting the customer to refund his deposit on his credit card.  He continually refuses to give us the credit card number to issue his refund.  It is our policy to refund all credit card deposits to the same credit card that the customer paid on to protect ourselves in the event of fraud per our insurance company.  Also, per the privacy act, we do not keep any credit card information on file after the card is processed to protect our customers.   

  Customer Answer

  Date: 07/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  The complaint remains that I received no response from dealer ownership and the vehicle hold was removed by sales manager without my authorization to do so. No alternative agreement was reached prior to them taking action and removing the hold. I will proceed to obtain the refund of my deposit and do business with a more reputable dealership.

  

  Business Response

  Date: 07/20/2022

  Please have customer contact us so we can refund his credit card for his deposit.