Business ProfileforAuto Shield Columbia LLC

1) Date: 5/16/2022 2) Total Invoice Paid: $2,028.80 3) The business committed to providing Paint Protection Film (PPF) for my brand new car. 4) The nature of the dispute/issue is the quality of the installation/PPF - The quality of the installation was deficient and unacceptable. I started noticing issues within four days of the installation where the PPF started coming loose at the edges and holding significant dirt. The side mirrors started bubbling and the driver side fender film was installed too high (not within tolerance, which Mark admitted). I contacted the owner/installer (Mark M******) immediately and I gave Mark the opportunity to fix the issues identified. Appeared OK when I picked up the car again...However, after a few days, the film on the bumper now started bubbling (really bad) & side mirrors (again). Also, I noticed a rust mark underneath the driver side fender film where Mark had to pull up during my 1st follow up visit to adjust the film. Again, I notified Mark of the other issues identified and I gave him a second chance to make this right but all he did was cut more edges off where the dirt was holding and created additional cut marks. Per usual, I noticed additional issues after Mark's 2nd attempt at fixing my issues so I ended up asking for a full refund. Mark offered a refund of the $99 install fee but that was his only resolution. This was unacceptable to me and he was unwilling to work with me any further. I am hopeful the BBB can assist me with resolving this issue.