Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at ********** going on 5 months now and was noticing how some of the other residents have clickers to open a back gate maybe 2 months after living here. I called the office and asked about how to acquire one. A lady named ******** told me they could get me one but that they were trying to find a new provider for the clickers to open the gate. That has been 3 months ago now and still no clicker. I called about it 3 weeks ago and then she told me by July 12th, 2024 she would have one available for me. I drove by the office to pick it up and still no clicker. She then proceeds to get my information and says she will call me when they get one. It's been 2 weeks since then and I haven't seen anyone out here programming the clickers to open the gate. I work from home and have a balcony overlooking the gate so I would see someone programming the remotes. I called just now, July 25th 2024 and it's the same thing she always says. Let me contact someone and figure out what going on and I'll call you back. I'm tired of being lied to and paying the same as everyone else without having the basic things other residents have. This clicker would be such a blessing, please help me! The settlement I am looking for is just the basics of every other resident. A clicker to open this gate and for all the lying and inconvenience I'd like the fee for a clicker to be waved free of charge.

  Business Response

  Date: 07/25/2024

  ************** did inquiry about a clicker for the back gate 3 months ago.  We did not have any in stock.  Once we received the units we had issues with the programing of them.   When ************** moved in he received gate access cards for the front gate just as every tenant does who lives at ***********  The clickers for the back gate are offered as a courtesy only to those living at the very back of the complex for the rear gate.  As a resolution, I provided my personal device in order to accomodate ****************** request.  He was not charged for the device. 

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently renting from Powers Properties in ********, **. Put A/C has been out since the night of April 16th. Multiple phone calls and visiting their office, they still have yet to come and fix our A/C. Me and my husband have a 2 year old and a 8 month old that live in this apartment. The company also has no way to contact them, since apparently their phone lines are done.

  Business Response

  Date: 04/19/2024

  Service is a priority at Powers Properties. Unfortunately, our phone service provider experience a major failure that was beyond our control on the 16th.  We encourage our tenants to utilize our online **************** that include service request submissions.  Online submissions allow the tenant to provide all necessary information and are entered faster into our service system.  We ultimately received the service request on 4/17/24 at 11:00 am and the issue was resolved on 4/18/24.  The fan motor had failed on the ac unit and it was replaced.  We apologize for any inconvenience the tenant may have experienced. 

  Customer Answer

  Date: 04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My AC has been out for 7 days now. I have a young child who lives in the home and just recently i was diagnosed with a heart condition. My apartment is 85 in here and rising, they are not communicating with me in regards to if they are fixing it or if they are having trouble fixing it. This is getting ridiculous. I am not paying almost $900 to live in an apartment to where i am pouring sweat when i am sitting in my living room.

  Business Response

  Date: 08/18/2023

  To Whom It May ***************** *******************, District Manager for Powers Properties have confirmed with the local Property, *************************** for this Community in ************, ** that one of **** maintenance technicians was in fact at the tenant, ******************************* apartment, located at Heritage Trace G111 on Thursday August 17, 2023 to make the necessary repairs to the **** system.  He replaced a compressor, still needs a A-coil. The local property Manager ordered the A-coil, which an expected delivery date of Monday August 28, 2023 for arrival. As per his work order unit is cooling with limited efficiency until we get the a-coil replaced.
  
  On behalf of Powers Properties we sincerely apologize for any inconvenience this may have caused.

  If you have any questions or concerns please do not hesitate to contact us. 

   

  Sincerly,

  ******************* - District Manager

  Powers Properties 

   

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/24/23 report A/C issues No response to the A/C Submitted multiple claim regarding the Broken A/C still no response... Temperatures reached 95 degrees on multiple days and still no response

  Business Response

  Date: 07/06/2023

  The corporate office has been in contact with the local manager and confirmed that the issues with this unit were repaired on July 6, 2023. Powers Properties would like to apologize to the tenant for any and all inconvenience that resulted from this issue.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in Heritage Trace 2 apartments for about 4 years now and I have had nothing but trouble trying to get maintenance to come out since day 1. I had an issue with my dishwasher a while back and they took their sweet time coming out to look at it. I had an issue in my bathroom that I waited for 2 years for them to come fix. and when I say fix, I mean half a** throw some putty in the giant crack and call it a day. Ive had many many other issues with maintenance as well. My issue im reporting for today is that my AC is broken and has been. I first reported it broken on saturday when it was 90 degrees out and 80 degrees in my apartment. I contacted emergency maintenance and they said they would dispatch someone. I got a call about a minute later. It was a guy telling me he needed to check and see if theyd let him come fix my AC just to not hear anything from him at all. Fast forward to today, its now wednesday. Ive called emergency maintenance again and also put in an online maintenance request on monday and still, nothings fixed. When I called maintenance earlier, they said in order to dispatch someone, it had to have been at least 90 degrees in the apartment to be considered an emergency. Its summer outside and I need my AC fixed immediately. This place is a joke when it comes to trying to get things fixed.

  Business Response

  Date: 06/27/2023

  Powers Properties would like to thank the tenant for bringing these issues to our attention. A member of our maintenance team made the necessary repairs to this unit and our Property Manager confirmed with the tenant via email on June 27, 2023, that it is functioning properly. 

  Customer Answer

  Date: 06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4.26.30, I spoke via telephone with ***************************** of Powers Properties in ********, **. ******** heads up Finance. I advised that we wanted my mom to move out by 5.15.23. I explained that my 83-y/o mom failed a cognitive test and couldnt live alone anymore. Also advised we would move her into a nursing facility. I asked if the 30-day notice could be waived due to this extenuating circumstance he said he would check with the folks down the hall. He later said that was fine and that she could pay 1/2 the rent obligation of $375. I also asked him to speak with the property manager (Heritage Trace) to let her know it was ok and that she would be paying the reduced rent SMT. On 4.30.23, I emailed: the Property Manager, the ***************** and ******** advising the move/out date and the reduced payment. No questions were asked by anyone at Powers Properties or the We turned in the keys on 5.15.23 and thought we were done. However, on 6.13.23, I received a Rent Ledger advising my mom had a balance of $246.62 for the remaining balance. When I emailed ******** asking for an explanation he said he couldnt authorize that; only the **************** could. I copied them all on the email providing intent to vacate.I would like Powers Properties to refund the $246.62 back to my mothers account based on the intentional lie told to me by ********.

  Business Response

  Date: 06/21/2023

  This circumstance did not adhere to our normal policies and procedures. An exception was made due to the extenuating circumstances mentioned above and that was not communicated appropriately throughout the entire account reconciliation process. This matter has been corrected and a refund was issued from our end on 06/21/23.

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20187754
  
  I am rejecting this response because:

  1) The mailing address was not provided; and

  2) The refund should be placed back on the card used to settle with Powers Properties.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 06/22/2023

  The refund was placed back on the card that was used to settle with Powers Properties.

  Customer Answer

  Date: 06/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2023, I noticed that my AC was not blowing cool air, and the box outside was making very loud noises. I placed a work order the following day. On May 11, I came home and saw notice that maintenance had come in to resolve the issue, and they marked the unit as "fixed." However, it still did not work properly. I placed another work order the following day, May 12. No one EVER came back to check it out. I called multiple times the following days, requesting service or an update. On May 17th, I was told to place an online work order, which I did. I called every day to get an update, and was told they would send someone as soon as possible. But they never came. I was given several different excuses. I was hung up on mid-sentence. Finally, on **** 3rd, after nearly 3 weeks, I was instructed to fill out a DIFFERENT online form to get in contact with the manager. I received a response on **** 5th, promising fast service. It is **** ********* have been dealing with a broken AC in SC heat, for 37 days.I have never even been late for a single payment. I have been begging for help for a month. On average, my apartment is at 85 degrees or higher. It has reached 92 degrees inside. I have purchased multiple fans for relief. I suffer from migraines, and the heat has been making it unbearable. It is difficult to sleep. I often feel nauseous or dizzy and have suffered from dehydration. There is no one else I can contact. I pay money for services I expect to receive. I'm filing this complaint to hopefully resolve these issues, and to hold Powers accountable.

  Business Response

  Date: 06/08/2023

  Upon receiving this complaint, our Service Manager accompanied one of our technicians to this unit and has confirmed that all outstanding issues have been resolved and the unit is cooling properly.
  
  Powers Properties would like to apologize to the tenant for any and all inconvenience that resulted from this issue.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ALL CELLING IN WASHROOM ON FLOOR. THERE FUNGUS ON WALL. I HAVE COMPLAINT ABOUT 25 TIME INCLUDING ONLINE REPAIR REQUIEST, CALL AND OFFICE VISIT. THEY DIDNOT FIX THE CELLING YET AND ITS BEEN MONTH NOW. MY WIFE AND KIDS ARE SEEK BECAUSE OF FUNGUS. WHENEVER I CALL FOR SERVICE OR GOES TO OFFICE THEY JUST SAID SOMEBODY WILL BE THERE BUT NOBODY SHOW UP FOR REPAIR SO EVER. THIS IS WORST APPARTMENT SERVICE EVER. EVEN I CALL MAIN OFFICE AND THEY CONNECT TO MANAGER BUT SHE NEVER PICK UP CALL OR CALL BACK

  Business Response

  Date: 05/18/2023

  Contact has been made between the tenant and our local manager. The maintenance staff is in the process of making the repairs and the drywall has been replaced. Drywall repair is a multi-step process and will be completed as soon as possible.
  

  Powers Properties would like to apologize for any and all inconvenience that resulted from this issue. Please know that we are doing everything in our power to get this issue resolved in a timely manner.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Fall of 2022, sometime before Thanksgiving I put in a maintenance request to have a wet spot on my ceiling looked at. Months went by & no one showed up. A couple months ago, a maintenance man came by to simply look at the wet spot. Took one look & said "Yep. Needs fixing" & left & never came back. I put in maintenance requests for big issues like leaks before and they let it go for months and months. I've also complained about the neighbors who constantly leave piles of garbage at their door for weeks on end. Nothing is ever done about that. There's zero communication between the office and the residents as far as calls or emails when a maintenance request is sent in. Every single time I need maintenance I have to put in multiple requests to get any kind of response. Half the time when I call a second time they have no recollection of me putting in the first request. I want to know where my rent money goes if it's not going into the care of the building and the grounds of the neighborhood.

  Business Response

  Date: 04/20/2023

  Our onsite Property Manager has been in contact with the tenant regarding these issues. One of our Maintenance Technicians completed the drywall repair on Tuesday (04/18/2023) and with drywall repair being a multi-step process, we have scheduled for the remaining steps to be completed before to the end of business on Friday. (April 21, 2023)

  The garbage issue has been resolved. In addition, Powers Properties has Rules and Regulations in place that are singed by all tenants pertaining to garbage. These Rules and Regulations require all trash to be taken to the dumpsters on the property. In addition, it prohibits garbage from being left on patios or in common areas. We ask that the tenant notify us if this issue continues so that it can be handled appropriately.

  Powers Properties would like to apologize for any and all inconvenience that resulted from this issue. Please know that we are doing everything in our power to get this issue resolved in a timely manner.
  

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at the Ivy Ridge apartments in Easley, SC. I have made several phone calls to the property manager and the after hours service since September 30 2022. It is now November 12. My complaint started with the dishwasher not draining, then it was the garbage disposal clogging up, and now a leaky kitchen sink. No one has been out here to even attempt to fix these issues. I need to be able to use the kitchen sink without worrying about water leaking everywhere. I've also complained about how nasty the stair wells are nothing has been done. Another renter uses the stair well/ hallway for storage and trash, that is fire hazard. The maintenance with this rental property is the worst. I pay my rent and I expect when something needs to fixed that it gets done in a timely manner.

  Business Response

  Date: 01/22/2023

  Business Response /* (1000, 5, 2022/11/18) */ The corporate office has reached out to the local manager and confirmed that all of the outstanding issues with this apartment were resolved as of 11/17/2022. We have reached out and left a message with the tenant to return our call regarding another tenant leaving trash in the stairwell so that we can have this issue addressed immediately. We have just signed an agreement with a contractor to clean the breezeways of all our properties and Ivy Ridge in Easley is on their schedule. Powers Properties would like to apologize to the tenant for any and all inconvenience that resulted from these issues. Consumer Response /* (3000, 7, 2022/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 11/29/2022 the only thing that has been fixed is the leaking sink. I spoke with the property manager on 11/25/2022 about dishwasher still not draining and the other tenants trash and belongings in the hallway. I was told then that it would be handled but it has not. Business Response /* (4000, 9, 2022/12/08) */ Powers Properties would like to apologize for any misunderstanding that occurred during the resolution of these issues. Our District Manager has spoken with the tenant regarding these issues and a maintenance tech was sent on 12/7 and reported that the outstanding issues have been addressed. During that time, the breezeway was clear of trash from other tenants. If that issue continues, we ask that the tenant please reach out to the local Property Manager at 864-295-8808 to have it addressed in a timely manner. Consumer Response /* (4200, 11, 2022/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 12/18/2022 dishwasher still isn't draining. I've used it 4 times since the last time maintenance came out, found nothing wrong. The more I use it the more water is puddles up in bottom of the dishwasher. I have left a message but no response. Business Response /* (4000, 13, 2022/12/23) */ Our maintenance staff attempted to repair the dishwasher, it was deemed necessary for us to replace the unit. The corporate office called and spoke with Ms. ****** on 12/23/2022 and confirmed that our staff has resolved her issues. Powers Properties would like to apologize for any and all inconvenience that resulted from these issues. Consumer Response /* (4200, 15, 2022/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dishwasher was replaced on 12/22/2022. I did not use the the new dishwasher until 12/25/2022, it does not work. I called the property main office on 12/27/202. I was told someone would be out on 12/28/2022. I worked all day on 12/28 got home, dishwasher still not working. Called on 12/29/2022 was told to call another # to put in a new work order. The property manager called me around 3pm asking if I was home, I was at work. The maintenance person didn't have a key to my apartment, the property manager did but the office is at another location, 20-25 minutes away. I told her I would be home from work 4:30-4:45. She said she would have him come back then. I was home by 4:15, at 5:40, I tried calling the office and the property managers number, can't even leave a voicemail on either. It's now 5:54 pm and no one has showed up. I've been told 2 different times someone would be out here and so far no one has been here. I'm getting very upset with the situation. This is uncalled for. Business Response /* (4000, 17, 2023/01/04) */ We spoke with Ms. ****** on 01/04/2023 after receiving this complaint and have confirmed that all issues have been resolved. Powers Properties would like to apologize for any and all inconvenience that resulted from these issues.