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Business Profile

Auto Body Repair and Painting

Maaco Auto Painting & Body

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Held my car for 90 days telling me it was painted. Then after my complaint calls me and ask me to purchase a hood and I brought everything else 60 days ago! He was sarcastic and unprofessional. Almost because aggressive after I said I saw my car outside untouched. He stated he didnt care and that I wouldnt like the job when he calls me to get it. **** owner operator

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have dropped off my vehicle at this body shop on july 1 of 2022 they were paid 11,000 by by the insurance company to fix the front bumper and lower panel of driver side. i was told first 3 to 5 days, then two weeks. then we are waiting on parts. then it's we need more money from insurance company. insurance company has paid in full and i have had a rental car for 3 months. they have been telling for the past 8 weeks that it will be done on this day of the week and when i come by, they are telling me next week, and then next week, and then we keep finding more damage. this has been going on and on. i have to turn in rental cuz I've had it so long; I've told them that i have no transportation to and from work and home. all i get is probably this day of next week. i have even contacted insurance company and Maaco won't answer the phone, they say Hes not in. so i have been getting nowhere. i just want my truck fixed. it's been 3 months now, all I'm getting is the run around. Hes has already been paid, please help

Maaco Auto Painting & Body is NOT a BBB Accredited Business.

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