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The Auto Store has 1 locations, listed below.

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    Business ProfileforThe Auto Store

    Car Buying

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2304 Claussen Rd, Florence, SC 29505
    BBB File Opened:
    2/2/2023

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    02/02/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    What started off as me buying a 2011 ***** Pilot in December 2021 with approximately 118k+ miles, (per Bill of sale) with a purchase price of $7200, and finance through ***************.. The next few month I began having major repairs done every 3 weeks put me in a financial bind and nightmare that continued 9-months later. . I later found out that that the mileage was rolled back and it did not have the said miles. ** actuality, those miles accrued almost 3 years ago! So you can imagine how many miles are on this vehicle. I spoke to my finance company *************** and an investigation began. My finance company agreed after a thorough investigation was done and said that The Auto Store, owned by *********************** was issued and told to buy back the vehicle. I was in communication with *********************** whom spoke to me very suave, convincing manner, and made some promises that he was "working on it" and "getting the money up" to pay the **************** Every week he would tell me something new, something different. I would believe him. While each day, week, and month went by, I am still responsible for the vehicle car note which prior to, I made on time the payments. *********************** actually came up and picked up and took back the vehicle from my job in ************, ** Where I would commute (1 hour away) once a week and took back to his store to resale. This truck s now on his website for sale with incorrect miles again..My *************** stated that he did not return their calls, and that now the truck is moved to "Charge Off" status on my credit report. I'm unable to buy another car because my buying power has been tainted. I have been to numerous car lots attempting to buy a reliable vehicle but I cannot get approved due to this charge off on my credit because of a car that was fraudulently sold to **** have made a Dealer Claim to SC DMV also. I am seeking resolution and financial restitution and restoration of the charge on my credit report

    Customer Reviews

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